Advanced Communication
& Problem Solving

Excellent communication is essential for the creation of a highly effective and productive organisation; building rapport with people who develop trust, openness and meaningful relationships. This highly interactive Anderson training course will look into the tried and trusted management processes, procedures and methodologies used to build productive and cohesive units whilst establishing strong working relationships.  It will explore: behaviour; communication; leadership styles; problem identification to solution generation; evaluating creative techniques; how to challenge more ‘outcomes thinking’. Of these decision making and problem solving represent the most important of all managerial and leadership activities; making timely, well-considered and informed decisions, will lead your team and organisation to deserved success.

This comprehensive Anderson training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses.

Module 1 - Advanced Communication & Interpersonal Skills

Module 2 - Advanced Problem Solving & Decision Making

By attending this Anderson training course, you should achieve these goals:

• Determine pragmatic methods for effective communication
• Appreciate the impact of personality on creativity, decision making & problem solving process
• Develop strategies for creating a positive work environment
• Recognise differing behavioural styles & learn to adapt to build lasting rapport
• Understand your key roles in encouraging & developing your staff thru the power of personal motivation & effective communication

This Anderson training course is intended to take those who supervise other people and processes and give them pure communication and leadership skills to enable them to have the capacity to both lead and manage people. "Good Communication and Leadership skills has always been the best and essential tool in driving a bigger workforce". For example:

• Individuals with leadership potential
• Individuals being developed for promotion
• Professionals who need to communicate effectively to fulfill their role
• Individuals who can disseminate newly learned skills within the workplace
• Professionals who problem solve and require strong decision making skills

• The art of building lasting rapport
• How to identify behavioural traits and react to them
• How to modify your own behaviour to match other’s
• Sharpen your senses to the signals others are sending you
• Connect with colleagues and clients at a level that creates deeper trust and commitment
• Read body language in order to understand how others are thinking and responding to you

• Key concepts of NLP and Emotional Intelligence
• Connecting your feelings for greater self awareness
• Eliciting emotions
• Noticing your unconscious messages and following your intuitions
• Self-talk and what it means
• Internal and external referencing

• Powerful listening and questioning techniques
• Thinking and language patterns
• Sub-modalities
• Perceptual positions
• Climates of trust
• Well formed outcomes

• Review how to sharpen your senses to the signals others are sending you
• Communicating first impressions - the secrets of body language
• How we communicate
• Filters to communication
• Learning Styles
• Modelling: how others do things

• Logical levels of change
• The importance of values in motivation
• Eliciting values for yourself and your organisation
• Setting goals that motivate
• Creating a positive future for your organisation
• Testing your well-formed outcomes

• Leadership and the dynamics of decision making
• 21^st century Leadership - “decision architects” of future performance
• Impacting variables: values, bias and hubris in seeking ethical solutions
• Personality Type and cognitive preferences in decision making
• Psychometric assessment on your problem-solving preferences
• “Collective wisdom” a structured process for grounded solutions

• How well do I solve problems? outcomes and personal cognitive strengths
• Using the “whole brain” to make rational, informed and balanced decisions
• Flexibility on leadership and thinking; opening the mind to new ideas
• A structured model for problem solving; balancing logic and emotional responses
• Unexpected events that destroy equilibrium; the unpredictable factor
• Dynamic Tension, Decision Making, Newton’s Laws and the Management of Change

• Encouraging creative problem solving for continuous improvement
• Appreciative Enquiry and a focus on positive dialogues
• Solution Focus methodology: a transformational tool for business dialogues
• Diagnostic tools for identifying and addressing organisational issues
• TRIZ: Applying techniques to innovate and improve process and product
• Capturing the creative capacity of the millennial generation

• “How creative am I”? Challenging self-imposed assumptions
• Beware the creative introvert: the “ENIGMA” of the quiet, awkward individual
• Where do good ideas come from? “Imagineering”: current examples from technology
• “Curiosita”: multiple intelligences and lessons from Leonardo da Vinci
• Fostering and facilitating organisational innovation
• Building the creative organisation: a menu for good leadership practice
• Creative leadership dialogues to influence, persuade and align your people

• Leadership style, cognitive processes decision-making outcomes
• Enhancing Serendipity
• Ensuring alignment with corporate mission
• Assessing creativity in your organisation and identifying “roadblocks”
• Establishing "innovation champions"; a strategy for promoting innovation and change
• Designing a personal plan for innovation in the workplace

Anderson Certificate of Completion will be provided to delegates who attend and complete the course.