Advanced Communication Skills
for the Professional Woman

In an increasingly demanding workplace, the ability to build and maintain workplace relationships and confront situations assertively and openly is essential to ensure minimum stress and maximum performance. Professional women work to refine their skills of emotional intelligence, empathy and non-verbal communication. The secret of successful women is their ability to use these skills in a range of challenging situations. This comprehensive and innovative 5-day Anderson training course will help delegates to build on their existing skill base and enhance the way they work with   others and deal effectively and efficiently with circumstances that others might find too overwhelming.

By attending this Anderson training course, delegates will be able to:

• Explain the psychological framework of good working relationships
• Understand the way personalities react differently to situations
• Analyse the origins of inappropriate behaviour and poor performance
• Vary their social style in a range of situations
• Apply their communication skills to facilitate teamwork and cooperation

This Anderson training course is suitable to a wide range of women professionals but will greatly benefit:

• Senior managers, especially those who are newly promoted
• Line managers and supervisors
• HR generalists & Business Partners
• HR specialists
• Personal Assistants

• Understanding the importance of ‘people’ skills and how they affect the job
• Determining interpersonal strengths and weaknesses
• Evaluating common behaviour styles
• Defining what makes people ‘difficult’
• Emotional intelligence and empathy
• Nonverbal communication

• The purpose of the interview
• Understanding the requirements of the role
• Behavioural and competence-based questions
• Questioning and listening skills
• Probing and contrary evidence
• Practical Session

• What is mediation?
• Who can mediate and what can be mediated?
• Stages in mediation
• How to handle an impasse
• Coming to agreement
• Practical Session

• The process of negotiating
• Negotiating is not compromising or compelling
• Range of possible outcomes
• The successful negotiator
• Mistakes to avoid
• Practical session

• Which situations require and independent investigator?
• The responsibilities of the employer
• The rights of the employee
• The stages of an investigation
• The role of suspension and dismissal
• Practical session

Anderson Certificate of Completion will be provided to delegates who attend and complete the course