Day One: Understanding Yourself and Others
- Exploring human psychology
- Your Johari window
- How are attitudes formed?
- Your personality style explored
- Understanding Emotional Intelligence (EI)
Day Two: Performance Improvement Planning (PIP)
- Introduction to performance management of people
- Understanding performance decline and the factors affecting performance
- Work performance interviewing
- Communication skills for the performance interview
- Managing good performance – behavioural reinforcement theory
Day Three: Driving Performance through Talent Management
- Talent management – explored
- Employee resourcing: best practices
- Introducing basics of manpower planning
- Flexibility and introducing the ‘flexible firm’
- Differentiating succession management & talent management
Day Four: Giving Feedback and Making Appraisal Work
- The principles of effective performance appraisal
- Performance management in a multi-cultural setting
- How to deal with common mistakes and minimise failure
- How to structure an appraisal meeting - a step-by-step outline
- Giving feedback with Emotional Intelligence (EI)
Day Five: Dealing with ‘Difficult’ People
- Providing appropriate career-path planning - supporting development
- Dealing with difficult people and stakeholders
- Behaviour styles – passive, aggressive, passive-aggressive & assertive
- Handling aggression in others
- Personal Action Planning