Day One: The Coaching Foundation
- Types of Workplace Coaching
- Distinguishing between coaching, mentoring and counselling
- Key coaching skills for effective performance
- Assessing coaching skills
- Meeting ethical guidelines and professional standards
- Introducing Coaching Models - PEDICR & GROW
Day Two: Advanced Communication Skills for Coaching & Mentoring
- Understanding self & others - personal communication styles
- Importance of Active listening
- SOLER Model for Active Listening
- Effective questioning techniques
- Language - verbal and non-verbal
- Consolidation - Conducting a coaching session
Day Three: Mentoring Techniques & Practices
- Objectives and benefits of mentoring
- Corporate mentorship programs
- Most commonly used techniques among mentors
- Mentoring relationships: formal and informal
- Pitfalls to be avoided for effective Mentoring
- Consolidation – Conducting a Mentoring session
Day Four: Learning and Development Principles
- Understanding human development and learning
- The 70:20:10 Model
- Learning Styles – Honey & Mumford
- Best practices in career development
- Developing your career SWOT
- Career planning & Talent Management
Day Five: Enabling Organisations for Effective Performance
- Common workplace issues
- Developing workplace counselling programs (EAPs)
- Managing Workplace Conflict
- Coaching to address and reduce conflict
- Assessing Organisational Readiness for sustainability
- Personal Action Planning