Training Course Overview

The role of the First Line Manager is diverse, covering a wide range of operational, functional and development areas.  The role is without doubt a pivotal in an organisations success.  It provides the main integration of managing the operations and functional accountability that will define the success and viability of the company. 

On this highly interactive and engaging Anderson training course, participants will gain the required knowledge, understanding and skills to be able to lead and manage effectively. This will aid in understanding the key components of the role, behaviours and competences. And will develop competent problem solving, creative, critical and systems thinking to make the most effective decision in the workplace. This course will utilise active discussions, highly engaging exercises, relevant case-studies and targeted videos on the subject matter.

Training Course Objectives

The Anderson training course will assist delegates in being able to:

  • Understand the role of the First Line Manager in achieving organisational success
  • Apply key work-based problem solving, critical thinking and decision-making processes
  • Define and apply work-based influence and communication techniques
  • Organise and plan the effective use of Team resources
  • Provide performance management techniques to increase the performance of others

Designed For

This Anderson training course is suitable for:

  • Managers
  • Team Leaders
  • Supervisors
  • Newly promoted, or identified future Managers, Team Leaders or Supervisors

Training Course Outline

Among a range of valuable topics, the following will be given high priority:

  • Understanding the First Line Manager Role
  • Key Behaviours, Characteristics and Competence
  • Developing Personal Accountability & Credibility
  • Risk analysis and identification of problems
  • Harnessing the power of Creativity and Innovation
  • Defining key personalities in the workplace (Personality Profile questionnaire)
  • Communicating the message to gain commitment
  • Essential Project Planning and Organising skills
  • Team dynamics and structure for high performance
  • Unlocking people performance and potential
  • Continuous improvement through individual feedback

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course

© 2018. Material published by Anderson shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use,dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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