Why Choose this Training Course?

Understanding what resources is required and at which points are critical, if IT resources are to effectively support an organisation in a prudent economic manner. Inadequately planning can result in inefficient use of resources, lack of commercial capacity and the inability to harness commercial growth opportunity effectively. IT Leaders are now placing effective IT Demand Management on their factual requirements, rather than a simple guess or over capacity.

This Anderson training course will assist organisations understand how to predict customer demand for services effectively, with elasticity of demand. It will further review the best models for understanding patterns of business activity in relation to the services, in line with international frameworks.

This Anderson training course will feature:

  • Capacity management
  • Availability management
  • IT service continuity management (ITSCM)
  • Information security management
  • Demand management

What are the Goals?

By the end of this Anderson training course, participants will be able to:

  • Understand and define service design in planning and optimization and lifecycle context
  • Define processes across the service lifecycle pertaining to the  Capacity management
  • Understand  Availability management as a capability to realize successful service design
  • Define IT service continuity management as a capability to support business continuity management
  • Implement Information security management as part of the overall corporate governance framework
  • Define Planning, protection and optimization roles and responsibilities
  • Appreciate Technology and implementation considerations
  • Consider appropriate organizational roles and commercial considerations

Who is this Training Course for?

This training course has been designed for senior executives, technical engineers and architects, business analysts and those involved in the technology, application development, risk mitigation and importantly marketing and sales people involved in product development sales and marketing.

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

  • Capacity Manager
  • Availability Manager
  • Change Management Personnel
  •  Security Administrators
  • Applications Support Staff
  • IT Operations Manager
  • Network Control and Operation Personnel
  • Business Continuity Manager
  • Security Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager

How will this Training Course be Presented?

This Anderson training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will gain detailed knowledge by active participation in seminars, group discussions and real life case studies. Delivery will be by presentation, group syndicate investigations, training DVD and interactive seminars.

The Course Content

Day One: Planning Capacity and Optimisation

  • An Overview of Planning and Opsonisation Management
  • The Value of Capacity Management and Optimisation to the Business
  • The role of Service Design Optimisation
  • Key Service Design and Optimisation Principles
  • Summary and Case Study

Day Two: Capacity Management

  • An Overview of Capacity Management
  • Capacity Management Principles and Best Practice Techniques
  • Business Process Engineering for End to End Process Flow
  • Design Components, Strategies and Operational Activities
  • Benefits and Business Management Value
  • Summary and Case Study

Day Three: Availability Management

  • An Overview of Availability Management
  • Availability Management Principles, Analytics and Best Practice Techniques
  • Design Components, Strategies and Operational Activities
  • Benefits and Business Management Value
  • Summary and Case Study

Day Four: IT Service Continuity and Security Management

  • An Overview of IT Service Continuity
  • IT Service Continuity Management Principles, Strategies and Best Practice Techniques
  • Measurement Models and Matrices
  • Information Security Management for Principles of Demand Management
  • Information Security Strategy and Best Practice Techniques
  • Summary and Case Study

Day Five: Successfully Implementing Demand Management

  • Detailed Analytical Review of Demand Management Principles
  • How to effectively plan the entire process
  • Stages to successful implementation.
  • Organisational Roles and Responsibilities
  • Commercial and Governance considerations
  • Summary and Case Study
  • Continual Process Improvement
  • The Future Trends in IT Quality Management

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course

© 2018. Material published by Anderson shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use,dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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