Training Course Overview

Administrative professionals have a unique role in the every day operations of a company.  As an administrator, others will look to you for support.  To be successful as an administrative professional you don’t just need excellent management skills for handling multiple tasks and meeting deadlines, but the more subtle arts of leadership.  This Anderson training course will enhance your leadership skills and enable you to influence and benefit those around you with your enthusiasm and personal example, with your clarity and vision and with your clear, confident and considerate communication.  No matter what your job description, with honed leadership skills, you can definitely ‘do more, be more and achieve more’ for your self and your company.  

Training Course Objectives

By attending this Anderson training course, you should achieve these goals:

  • Bring about change and influence decisions even when faced with resistance 
  • Manage changing roles, responsibilities, resources and relationships effectively
  • Apply a spectrum of priority setting and time management strategies to proactively accomplish goals
  • Analyze conflict, office politics, and interactions with difficult people 
  • Incorporate emotional intelligence and effective listening to be a more effective colleague, work partner and leader 

Designed For

This Anderson training course is suitable for a wide range of professionals but will greatly benefit:

  • Office Managers
  • Coordinators
  • Supervisors
  • Team Leaders
  • Senior Secretaries
  • Project Managers
  • New Leaders

Training Course Outline

Among a range of valuable topics the following will be given high priority:

  • Setting the direction for your office and team and keeping the team motivated
  • Choosing the right leadership styles for every situation
  • The difference between managers and leaders, and how to think, feel and act like a leader
  • Common communication styles, understanding different personality types and handling difficult behaviours and conflict situations
  • Coaching, delegating and giving feedback to your team
  • Attending conferences and networking events and giving dynamic and influential presentations
  • Developing the creativity, problem solving, planning and decision making abilities within yourself and your team
  • Creating your office culture and over coming resistance to change
  • Emotional intelligence and using the power of the subconscious mind to develop self belief and self confidence
  • The 8 habits of highly effective leaders

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course.

© 2018. Material published by Anderson shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use,dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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