Day One: The Need for Leadership in the Modern Workplace
- From technical expert to leader
- The difference between managing and leading
- Characteristics of highly effective leaders
- Transformational and transactional leadership
- The importance of Emotional Intelligence (EI)
Day Two: Key Communication Skills of Leaders
- Effective interpersonal communication in the leadership role
- Communicating successfully – Avoiding communication barriers
- Active listening and questioning skills
- Understanding your own personality profile
- Developing self-awareness
Day Three: Building and Leading Successful Teams
- Achieving the high-performing team
- Stages of team development
- Identifying the essential factors in motivation
- The benefits and barriers to delegation
- Decision-making with teams – avoiding group think
Day Four: Essential Skills for Coaching
- The Coaching Cycle (PEDICR)
- Key listening & questioning techniques for coaching & mentoring
- Introducing SOLER techniques
- Plan a coaching session & preparing a coaching plan
- Set coaching objectives which are measurable (SMART)
Day Five: Leading & Managing Change
- The key drivers of change
- The difference between change management and change leadership
- Overcoming resistance to change
- Change at the individual, team and organisational level
- The five psychological phases of change and their effective management