Maximizing Results through Personal
& Professional Performance Management

This comprehensive Anderson training course consists of two modules which can be booked as a 10-Day Training event, or as individual, 5-Day training courses.

Module 1 - Performance Measurements, Continuous Improvement & Benchmarking

Module 2 - Managing Multiple Tasks, Priorities & Deadlines

• The Need for Measurement
• Data Use and Abuse: Using Data Constructively
• Methods of Selecting Performance Measures
• Developing a Framework for Measurement
• Understanding Variation: The key to understanding performance
• What histograms, run charts and control charts tell us about performance

• Understanding Variation: The Range and Standard Deviation
• Taking Appropriate Action against a Process
• An Introduction to Control Charts
• How to Improve a Process
• The Power of Teamwork
• Problem and Mission Statements

• Understanding and Analyzing a Process
• Identifying causes of problems, and potential solutions
• Demonstrating the link between a cause and its effect
• Understanding the Process
• Investigating Relationships between Variables

• What is benchmarking?
• History of benchmarking
• Different Methods of benchmarking and how they relate to each other
• How to identify potential benchmarking projects
• An overview of the benchmarking process
• Selecting your first project

• Scoping and planning benchmarking study
• Identifying and selecting benchmarking Metrics & Partners
• Participant meetings: Planning and running effective meetings to attain the aims of the study
• Benchmarking project management
• Management support activities
• Legal issues

• Understanding the role of self-management in managing tasks
• Overview and context of task management
• Identifying reasons for the current focus in business on managing tasks
• Understanding how work is accomplished in organizations
• Identifying the role of strategic management in leadership of tasks
• Understanding the role of organization type in task management

• Clarifying goals, objectives, assumptions and constraints in work
• Integrating a scope, work structure and management plan in assignments
• Learning to identify and manage stakeholders
• Identifying risk techniques that affect tasks, priorities and deadlines
• Understanding how to develop clarity of purpose and objectives in task assignments
• Identifying the skills necessary to lead and manage work tasks

• Using the manner we approach work as an initial time management plan
• Planning for time management, scheduling and meeting deadlines
• Integrating time management into development of priorities
• Making the most from meetings, e-mails, interruptions and transition time
• Developing a personal plan, with a ‘to do’ list and priorities
• Dealing with time wasters, procrastination and bosses

• Identifying skills required to obtain the help of others on tasks
• The importance of understanding our ways of working with others
• The importance of interpersonal skill in accomplishment of tasks
• Identifying interpersonal work styles of self and other
• Understanding task flexibility and versatility in people leadership
• Learning how to work better with others to have productive work

• Learning techniques to use communication for success in tasks
• Understand the characteristics of proper communication
• Identifying methods to deal with human change patterns
• Developing a personal plan to become more effective with self-management
• Dealing with some people who struggle with change
• Practicing techniques to help colleagues with change

Anderson Certificate of Completion will be provided to delegates who attend and complete the course