Training Course Overview

Would you like to improve your ability to communicate, collaborate and engage with multiple stakeholders? 

This highly interactive Anderson training course will introduce research and engagement skills to manage complex, challenging and difficult relationship such as negotiation, influencing, conciliation, convincing, compromising, concession and persuading the internal and external stakeholders such as client, contractors, consultants, vendors, cross functional teams are essential and critical for successful project and business as usual execution. It is a relationship game when it comes to engaging stakeholders from various cross functional layers of the organisation.

This popular Anderson training course will support you to develop practices and techniques to manage this pressure proactively, allowing you to meet deadlines and deliver against your objectives. You will also develop skills in working well with others to ensure success.

This Anderson training course will feature:

  • Building effective and constructive rapport and connection with various layers of stakeholders
  • Successful and meaningful communication when engaging teams of stakeholders
  • SMART negotiation for effective working relationship with all stakeholders
  • Positive energy to encourage positive work ethics
  • Navigating workplace challenges seamlessly and flawlessly

Training Course Objectives

By attending this Anderson training course, delegates will be able to:

  • Enhance and improve cross-functional relationship and build rapport, as well as manage stakeholders’ expectations and gain their buying in 
  • Negotiate, influence, conciliate, convince, compromise, concede and persuade the internal and external stakeholders with divergent interests
  • Identify, plan and execute Good, Best and Right Communication strategy to the internal and external Stakeholders
  • Navigate the organisational politics to manage and resolve conflicts due to competing priorities, needs and demands
  • Track Stakeholders expectations achievement through effective status monitoring, control, reporting and meaningful progress meetings

Designed For

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

  • Professionals who wants to learn techniques to work with other colleagues
  • Team leaders, supervisors, section heads and managers
  • Professionals who have an interest in a management position
  • Project, purchasing, finance & production officers and personnel
  • Technical professionals including those in Maintenance, Engineering & Production
  • Secretaries, clerks, administrative and support staff

Training Course Outline

Amongst a wide range of valuable topics, the following will be prioritised:

  • Introduction to Stakeholder Relationship Management
  • Understanding the Psychology of Communication with Stakeholders
  • The Barriers to Effective Communication and how to remove these barriers
  • The Emotional Intelligence (EI) Skills needed for Management
  • The 3-Step Approach to Effective Stakeholder Analysis Management
  • Anticipating your Stakeholder likely needs and developing Ongoing Business Relationships
  • Influencing Skills for improved rapport and understanding
  • Negotiation Techniques and Practice for Improved Results
  • Practical people engagement with senior stakeholder and the Power of empathy in creating positive relationships
  • Running Effective Stakeholder Meetings

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course

© 2018. Material published by Anderson shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use,dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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