Writing Policies & Procedures
as an Effective Supervisor

This comprehensive Anderson training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses.

Module 1 - The Effective Supervisor

Module 2 - Writing Effective Policies & Procedures

• The roles, behaviours, skills and attitudes of a great supervisor
• Clarifying the teams purpose, vision, mission, values and tasks
• Providing quality customer service
• How to be a great team leader
• Getting input and involvement from the team
• Common supervisor mistakes and how to avoid them

• Taking control of your time and tasks
• Planning, prioritizing and scheduling work
• Handling issues such as interruptions, accessibility & multiple deadlines
• Delegating tasks and responsibilities
• Project Planning Basics & Mind Mapping and Project Planning Software

• Group dynamics and team formation
• The essential habits of highly effective teams
• Dealing with problematic behaviours
• Understanding communication styles
• Managing conflicts on the team
• Emotional intelligence and self Management

• Analyzing your team members strengths and development needs
• Coaching, training and developing staff
• Motivating the team and individuals
• Giving and receiving feedback effectively
• The art of active listening
• ‘How to influence and bring out the best in others
• How to give a clear and memorable presentation

• Goal Setting and benchmarking to achieve competitive targets
• Setting up work systems that aid effective team performance
• Establishing clear guidelines for and measures of performance
• How to constantly improve the quality of products and services
• Running productive meetings
• Problem solving and decision making

• Introduction
• Why they are important
• What makes a good policy
• The structure of policy and procedures
• Writing styles
• Incorporation of other documents

• Practical activities
• The role of policy and procedures
• What needs to be included
• Who needs to be involved
• The review process
• The approval process

• Review examples of policy and procedures
• Avoiding ambiguity
• Standards - ISO
• Communications
• How to ensure staff compliance
• Maintenance

• Drafting guides
• Best practice
• Useful and relevant tips
• Effective writing
• Commercials
• Drafting exercises

• Case Studies
• Publication
• Workshop objectives
• Group workshop/exercises
• Group discussion
• Course review/wrap-up

Anderson Certificate of Completion will be provided to delegates who attend and complete the course