The Structure

This comprehensive Anderson training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses.

Module 1 - The Effective Supervisor

Module 2 - Writing Effective Policies & Procedures

The Course Content

Module 1: The Effective Supervisor

Day One: Setting the Direction and Focus / The Supervisor’s Role

  • The roles, behaviours, skills and attitudes of a great supervisor
  • Clarifying the teams purpose, vision, mission, values and tasks
  • Providing quality customer service
  • How to be a great team leader
  • Getting input and involvement from the team
  • Common supervisor mistakes and how to avoid them

Day Two: Planning and Organising Time and Tasks

  • Taking control of your time and tasks
  • Planning, prioritizing and scheduling work
  • Handling issues such as interruptions, accessibility & multiple deadlines
  • Delegating tasks and responsibilities
  • Project Planning Basics & Mind Mapping and Project Planning Software

Day Three: Maintaining Effective Working Relationships

  • Group dynamics and team formation
  • The essential habits of highly effective teams
  • Dealing with problematic behaviours
  • Understanding communication styles
  • Managing conflicts on the team
  • Emotional intelligence and self Management

Day Four: Coaching and Developing the Team

  • Analyzing your team members strengths and development needs
  • Coaching, training and developing staff
  • Motivating the team and individuals
  • Giving and receiving feedback effectively
  • The art of active listening
  • ‘How to influence and bring out the best in others
  • How to give a clear and memorable presentation

Day Five: Measuring and Managing Performance

  • Goal Setting and benchmarking to achieve competitive targets
  • Setting up work systems that aid effective team performance
  • Establishing clear guidelines for and measures of performance
  • How to constantly improve the quality of products and services
  • Running productive meetings
  • Problem solving and decision making

 

Module 2: Writing Effective Policies & Procedures

Day Six: Introduction to Policy & Procedure Writing

  • Introduction
  • Why they are important
  • What makes a good policy
  • The structure of policy and procedures
  • Writing styles
  • Incorporation of other documents

Day Seven: The Governance and Roles involved in Policy

  • Practical activities
  • The role of policy and procedures
  • What needs to be included
  • Who needs to be involved
  • The review process
  • The approval process

Day Eight: How to Implement Policy & Procedures

  • Review examples of policy and procedures
  • Avoiding ambiguity
  • Standards - ISO
  • Communications
  • How to ensure staff compliance
  • Maintenance

Day Nine: Drafting Policy & Procedure

  • Drafting guides
  • Best practice
  • Useful and relevant tips
  • Effective writing
  • Commercials
  • Drafting exercises

Day Ten: Case Studies and Workshops

  • Case Studies
  • Publication
  • Workshop objectives
  • Group workshop/exercises
  • Group discussion
  • Course review/wrap-up

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course

© 2018. Material published by Anderson shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use,dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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