An Intensive 5-day Training Course
A Complete Guide to
IT Quality Management
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 10-14 Nov 2025 | London - UK | $5,950 | RESERVE A SEAT |
| 02-06 Feb 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 18-22 May 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 09-13 Nov 2026 | London - UK | $5,950 | RESERVE A SEAT |
Training Course Overview
Balancing consistency and excellence in organizational products and services poses a significant challenge. Today, leaders recognize the pivotal role of technology in their operations and perceive IT Quality Management as the bedrock of their processes and procedures. It's imperative that customers and stakeholders engage with robust and secure IT systems to enhance their experiences.
This A Complete Guide to IT Quality Management training course will empower leaders to seamlessly integrate technology with business objectives, ensuring optimal customer interactions that drive both satisfaction and commercial success. Participants will explore quality frameworks, assess their practicality within their organizations, and gain insights into implementing effective quality controls. Additionally, they'll be guided through various models and best management practices.
Key highlights of the Anderson training course include:
- Understanding Quality Management fundamentals
- Recognizing the necessity of IT Quality Management
- Defining user and stakeholder requirements
- Embracing key IT Quality Management principles
- Exploring international frameworks for Quality Management
Training Course Objectives
By the end of this Anderson training course, participants will be able to:
- Define quality principles in systems development, to enhance user and client interaction and experience
- Understand international frameworks and quality principles
- Identify, design and implement objective quality controls within an enterprise
- Understand current and future trends within IT Quality Management
- Appreciate the risk of stakeholders, clients and third party vendors in a commercial enterprise to maintain IT Quality
Designed for
This training course has been designed for senior executives, technical engineers and architects, business analysts and those involved in the technology, application development, risk mitigation and importantly marketing and sales people involved in product development sales and marketing.
This Anderson training course is suitable to a wide range of professionals but will greatly benefit:
- Technology Engineers, Chief Technology Officer (CTO) and Chief Information Officer (CIO)
- Enterprise Architect Team Members
- Design and Human Computer Interaction Specialists
- Business Analysts and Project Management Professionals
- Audit Compliance and Quality Personnel
Learning Methods
This Anderson training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will gain detailed knowledge by active participation in seminars, group discussions and real life case studies. Delivery will be by presentation, group syndicate investigations, training DVD and interactive seminars.
The Course Outline
- Quality Management Overview
- Information Technology Evolution
- Applying Quality Management to IT Development
- Identifying Characteristics and Requirements of the Customer and User
- Choosing Quality Management and Key Performance Indicators
- Key factors to identify human and social needs required with technology interaction
- How to set the strategic design for success
- Identifying what experiences the customer desires, when they don't often know themselves
- Models and Approaches for Human Computer Interaction
- Case Study
- ISO/IEC 9000 - Quality Management
- Management Principles and IT Quality/Service Requirements
- How to Engage the Customer Focus during design (JAD, Agile, SSADM)
- How to Implement IT Leadership as a Management Principle
- How to Engage all Stakeholders in the Quality Process
- Case Study
- How to implement Quality in IT Processes, Practice and Procedure
- Understanding System Approach, Dependencies and Quality Outcomes
- How to define Continual Improvement in IT Quality Management
- Assuring Clear Analytical Information and measurable results for Quality Outcomes in IT
- Ensuring Quality Principles with Stakeholders and Third Party Vendors
- Case Study
- How to Establish Key Performance Indicators
- Objectivities and Subjectivities in Analytical Outcomes
- Driving Revenue and Executive Stakeholder Reporting
- Best Practice Management in adopting and implementing IT Quality Management
- Continual Process Improvement
- The Future Trends in IT Quality Management
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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