TRAINING COURSE OVERVIEW
Balancing consistency and excellence in organizational products and services poses a significant challenge. Today, leaders recognize the pivotal role of technology in their operations and perceive IT Quality Management as the bedrock of their processes and procedures. It's imperative that customers and stakeholders engage with robust and secure IT systems to enhance their experiences.
Our Anderson training program addresses this challenge by empowering leaders to seamlessly integrate technology with business objectives, ensuring optimal customer interactions that drive both satisfaction and commercial success. Participants will explore quality frameworks, assess their practicality within their organizations, and gain insights into implementing effective quality controls. Additionally, they'll be guided through various models and best management practices.
Key highlights of the Anderson training course include:
- Understanding Quality Management fundamentals
- Recognizing the necessity of IT Quality Management
- Defining user and stakeholder requirements
- Embracing key IT Quality Management principles
- Exploring international frameworks for Quality Management
TRAINING COURSE OBJECTIVES
By the end of this Anderson training course, participants will be able to:
- Define quality principles in systems development, to enhance user and client interaction and experience
- Understand international frameworks and quality principles
- Identify, design and implement objective quality controls within an enterprise
- Understand current and future trends within IT Quality Management
- Appreciate the risk of stakeholders, clients and third party vendors in a commercial enterprise to maintain IT Quality
DESIGNED FOR
This training course has been designed for senior executives, technical engineers and architects, business analysts and those involved in the technology, application development, risk mitigation and importantly marketing and sales people involved in product development sales and marketing.
This Anderson training course is suitable to a wide range of professionals but will greatly benefit:
- Technology Engineers, Chief Technology Officer (CTO) and Chief Information Officer (CIO)
- Enterprise Architect Team Members
- Design and Human Computer Interaction Specialists
- Business Analysts and Project Management Professionals
- Audit Compliance and Quality Personnel
LEARNING METHODS
This Anderson training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will gain detailed knowledge by active participation in seminars, group discussions and real life case studies. Delivery will be by presentation, group syndicate investigations, training DVD and interactive seminars.