Course Schedules

Classroom 13 Sessions
Online / Live
Live

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Introduction

The Certified Professional Manager training course equips managers with the knowledge, skills, and strategies to navigate today’s fast-paced, complex business environment. In an era marked by organizational disruption, information overload, and constant change, effective management requires more than basic supervisory skills—it demands adaptability, strategic thinking, and emotional intelligence.

This training course helps participants strengthen their managerial capabilities, improve team performance, and enhance decision-making under pressure. Through interactive sessions, self-reflection exercises, and practical tools, participants learn to manage change, resolve conflicts, and foster collaboration across teams. Grounded in psychological and organizational theory, the course provides a comprehensive understanding of modern management practices while encouraging participants to apply these principles in both organizational and broader societal contexts.

By completing this course, managers gain actionable insights and practical techniques to elevate their leadership impact, create high-performing teams, and achieve sustainable results.

What are the Goals?

This Management training course is designed to help participants enhance their leadership effectiveness and redefine their approach to managing teams. Delegates will gain the skills needed to navigate complex workplace dynamics and optimize performance.

  • Reassess current management practices and redefine individual leadership roles
  • Identify managerial and leadership strengths and establish a personal development agenda
  • Apply interpersonal skills to build collaboration, engagement, and higher team performance
  • Evaluate team performance and implement strategies for improvement
  • Manage conflict effectively and provide constructive feedback that motivates future performance
  • Utilize innovative problem-solving techniques to leverage collective team insights

Who is this Training Course for?

Certified Professional Manager is ideal for managers, supervisors, and professionals seeking to elevate their managerial capabilities. It is suitable for those responsible for organizational outcomes as well as those supporting managers in their development.

  • Employees preparing for line management or supervisory roles
  • Technical professionals responsible for leading teams and seeking interpersonal skill development
  • Existing managers aiming to redefine and energize their leadership practice
  • Career-focused managers preparing for future senior leadership roles
  • HR or OD practitioners who coach and support managers to enhance organizational performance

How will this Training Course be Presented?

This Management training course uses a blend of interactive and reflective learning methods to ensure practical application. Participants engage in workshops, scenario-based exercises, and group discussions that simulate real workplace challenges.

Learning is reinforced through self-assessment tools, reflection exercises, and peer-to-peer feedback, encouraging managers to critically evaluate their own practices. Case studies and practical exercises illustrate modern approaches to conflict resolution, team performance enhancement, and adaptive management strategies.

The course emphasizes active participation, allowing participants to practice new techniques, share experiences, and develop actionable strategies for implementation. By combining theory with hands-on exercises, delegates leave with practical skills ready to apply immediately in their managerial roles.

Course Content

Day 1

Management in an Age of Uncertainty

  • The Challenge of Management in the New Normal
  • The management role: from macro to micro
  • Adaptive Management for situational change.
  • “Managerial Leadership”; embracing wider responsibilities
  • Changing paradigms and perceptions of managerial performance
  • Achieving results through others: empowering delegation
Day 2

Managing Workplace Conflict for Productive Outcomes

  • Relationship Awareness Theory; exploring motivational values
  • Organisational disagreement and conflict: positive outcomes
  • Analysing my response to conflict: Thomas Kilmann
  • Appreciating and managing individual differences
  • Creative benefits of productive disagreement
  • Reciprocity: managing without confrontation
Day 3

Managing for Continuous Improvement

  • The Age of “digital transformation” and Business Model Regeneration
  • A focus on Kaizen: philosophy to practice
  • Organisational development and diagnostic tools that raise performance
  • Organisational culture, dynamic tension and change management issues
  • Leading change initiatives” “solution focused change”
  • The Paradox of the change process and the managers response
Day 4

Managerial Leadership for High Performing Teams

  • Managing virtual and High Performing Teams
  • Dysfunctional teams: raising performance through trust
  • How well does my team perform? Assessment, reflection and action
  • Understanding the team’s contribution to the organisation’s profit
  • Creating alignment and functional commitment: empowering the team
  • Communication and coaching to motivate and restore focus
Day 5

Decision Making and Problem Solving

  • Thinking slow and thinking fast
  • Managing creativity and innovation
  • Harnessing the collective wisdom of the team
  • Breaking self-imposed mental blocks that limit expansive thinking
  • Managing crisis: resilience, prioritisation, delegation and empowerment
  • Review of key learning: Action planning for sustained improvement

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
  • Anderson Professional Certification (APC)® Certificate will be provided to delegates who successfully completes and pass the APC assessment

Accreditation

Anderson Professional Certification
Anderson Professional Certification (APC)® are series of courses designed by industry leaders to build and enhance critical professional skills needed to succeed in today’s most in-demand fields and help you develop a mastery of skills in a certain area.
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