An Intensive 5-day Training Course
Critical Conversations
for Mastering Discourse
Mastering High-Impact Conversations for Alignment, Trust, and Results
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 27 Apr-01 May 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 27-31 Jul 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 07-11 Dec 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 26-30 Apr 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 26-30 Jul 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 06-10 Dec 2027 | London - UK | $5,950 | RESERVE A SEAT |
Training Course Overview
Critical Conversations for Mastering Discourse Training Course focuses on developing the capability to communicate with clarity, confidence, and impact when conversations matter most. Individual and organisational success depends heavily on the ability to engage effectively during high-stakes discussions, particularly when opinions differ and outcomes are critical. This training course equips participants with practical dialogue skills that support swift, precise, and purposeful communication.
Critical Conversations for Mastering Discourse draws on decades of social science research to strengthen the way participants lead and navigate vital exchanges. The training course explores how to manage complex conversations professionally and personally, transforming dialogue into a driver of alignment and agreement. Participants learn behaviours that enhance decision-making, commitment to results, productivity, and relationship-building. Through consistent application, these skills support the development of high-performance cultures founded on trust, mutual respect, and constructive collaboration across individuals, teams, and organisations.
Training Course Objectives
Critical conversation capability is developed throughout this training course to strengthen communication effectiveness during high-pressure situations. Participants build confidence in applying structured dialogue skills that support collaboration, decision-making, and sustainable results.
By the end of this course, participants will be able to:
- Create psychological safety to make even high-risk topics open for discussion
- Communicate persuasively when stakes are high and opinions differ
- Transform disagreement into productive dialogue and collaboration
- Remain agile and adaptable under stress and uncertainty
- Facilitate effective decision-making based on facts rather than emotion or politics
- Strengthen engagement and teamwork where roles and contributions are critical
Designed for
Critical Conversations for Mastering Discourse Training is designed for professionals who lead discussions, influence outcomes, and manage complex interpersonal dynamics. This course supports individuals responsible for guiding conversations that impact performance, relationships, and strategic direction.
This training course is particularly suitable for:
- Senior executives responsible for organisational outcomes
- Business leaders guiding teams through complex challenges
- Senior managers overseeing people and performance
- Directors involved in strategic decision-making
- Senior leadership professionals managing high-stakes dialogue
Learning Methods
Critical conversation learning is delivered through an interactive and research-based training approach that promotes understanding and practical application. The Critical Conversations for Mastering Discourse Training Course uses proven adult learning techniques to support long-term retention and confidence.
Participants engage with evidence-based research integrated with relevant case studies that reflect real workplace challenges. Practical role plays and simulations allow participants to practise critical dialogue skills in realistic scenarios. Facilitated discussions encourage reflection, feedback, and shared learning in a professional environment. This experiential learning approach ensures participants develop the ability to apply communication techniques consistently, enabling effective discourse, sound judgement, and sustainable results in demanding professional contexts.
The Course Outline
- Effective Communication Skills are valuable for Organizational Success
- Communicating to Manage Self, Others, and the Business
- The 8 Skills sets to Mastering Effective Dialogue
- Skill 1 - The Value of Critical Conversations
- Getting unstuck with perceptions and assumptions
- Identify problems contributing to poor results and broken relationships
- Skill 2 - Master the Art of Story telling
- The Ideas and The Skills that need to be developed
- Keep composure when feeling annoyed, defensive, or intimidated.
- Identify the difference between victim, villain, and insecurity used to justify behavior.
- Skill 3: The End in Mind - Start with Heart and Empathy
- Emotional Intelligence and the Emotional Bank Account
- Consider the others’ perspectives and assume they have good intentions
- Skill 4: State My Interests
- Speak honestly and respectfully to earn trust
- Learning to see within and look ahead together
- Seeking Mutual grounds for Mutual Win-Win
- Exploring Self and Others' Pathways
- Skill 5: The Safe Zone - The intention of making it safe
- Conflict and crisis are teachers
- Recognize cross-purpose and take steps to rebuild safety and return to dialogue
- Skill 6 - The Warning Signs
- Spot the warning signs that indicate safety and dialogue are at risk
- Common derailers that can be enablers and catalysts for greater resolve
- Skill 7: Seeking Mutual Win Wins
- Seek a purpose that both parties are committed to
- Find mutual ground through discovery of interest via collaboration
- Effective negotiation process and strategies
- Skill 8 - Explore Other’s Pathways
- Bring people back into dialogue when there is a shut down or negative reactions
- Bringing all 8 Skills Sets together
- Shift to Action for results
- Turn each Crucial Conversation into a course of action that leads to results.
- Move to Action Planning with Sustainability
- What’s next? The Journey of Practice and Purpose must continue with greater resolve
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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