Excellence in Organizational Dynamics

This comprehensive Anderson training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day training courses.

Module 1 - Managing a Matrix Team

Module 2 - Cross-Functional Management: Principles, Processes and Success

• Introduction: What is Matrix management?
• The 5W1H (What, Who, When, Where, Why & How) of matrix-managed teams
• The dimensions of matrix team working: Functional, Cross-functional, Global, Extended
• The implications of teams having two 'Chains of Command'
• The advantages and challenges of matrix teams
• The outputs of matrix management: Leadership and Management perspectives

• Matrix vs Traditional teams: Differences in leadership, decision making and collaboration
• Expectations on the matrix team leaders
• Becoming accountable to the needs of the team
• How to maintain focus and demonstrate concern
• Appropriate level of involvement and control
• Providing direction working inside the group vs positional authority
• Cross-functional accountability for matrix team leaders

• The skills, qualities and attributes needed in matrix management
• Understanding impacts of leaders’ style and influence on the team
• Communicating and controlling at appropriate levels for matrix team leaders
• Developing a passion to release potentials in team members
• Delivering performance effectively in a complex environment
• Managing Projects: Lifecycle, tools, triple constraints and critical success factors

• The makeup of high performing matrix teams
• Group process facilitation – enabling the team to achieve
• Team problem solving – encouraging collaboration and collective management control
• Team decision making – empowering the team to reach their own decisions based on team’s charter
• Team communication – representing the voice of the team within the wider organization
• Increasing engagement and staying connected

• International considerations such as cultural drivers, language and time differences
• Developing mutual understanding and cultural sensitivity
• Improving communication: When and How
• Tools and techniques for influencing and virtual communication
• Preventing and managing conflict
• Application Planning - Developing a practical application plan focused on your own specific matrix team

• Why Cross-functional Management?
• What Is Cross-functional Management?
• Two Components of a Policy
• Two Interwoven Goal Categories
• Cross-functional Superordinate Goals
• Strategic Cross-Functional Management

• Essential people skills for effective Cross-Functional Management Principles
• Intrapersonal and interpersonal skills for the Cross-Functional Manager
• Personality profiling
• Your preferred behavioural style
• Explore your behavioural tendencies
• Understanding the model for Cross-Functional Management Success

• Understanding the personality profiles and developing relationship with cross functions
• The introverted neutral and analytical perfectionist
• The extraverted relational & decisive exhorter
• People-oriented helper
• Task-oriented implementer
• Optimizing the Cross-Functional Manager’s natural strengths

• Defining Teams
• Establishing Team Norms
• Working as a Team
• Your Team Player Type
• Building Team Trust
• The Stages of Team Development

• Implementing Cross-Functional Team Guidelines
• Task-Oriented Tools and Group Process Techniques
• Dynamics of Cross-Functional Teams
• Individual and Organizational Implications
• Evaluating Team Performance
• Why Cross-Functional Teams May Fail
• Your Personal Action Plan

Anderson Certificate of Completion will be provided to delegates who attend and complete the course