Upcoming Sessions

27-31 Jan 2025Online$3,950
12-16 May 2025Online$3,950
08-12 Sep 2025Online$3,950

The training course is also available in Classroom format. Discover the dates

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Online Training Course Overview

Why is it important for an organization to prioritize the development of good Labour/Employee Relations? In even the best-managed organizations, events can sometimes lead employees to feel a sense of unfairness, alienation, demotivation, and frustration. However, through positive employee relations, an organization can effectively address individual or group concerns swiftly and equitably, resolving issues at the lowest organizational level possible and ensuring a favorable outcome without escalation.

This Labour Relations: Managing in a Unionised Environment online training course examines the roles of managers and employee representatives in fostering trust-based relationships within the organization. It focuses on cultivating a positive work culture that enhances overall productivity and business output, while also promoting the personal well-being of employees, even in times of conflict.

Online Training Course Objectives

By attending this Anderson online training course, delegates will be able to:

  • Understand the Strategic Nature of Employee Relations
  • The Role of Unions and other Employee Representatives
  • Recognise the importance of Employee Engagement
  • Develop Performance Management that works
  • Understand mediation, bargaining and collective agreements
  • How to investigate and handle grievances, settlements, and arbitration

Designed for

This Anderson online training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers new to a unionised work environment
  • Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
  • HR supervisors and labour relations leaders overseeing skilled trades professionals
  • HR specialists responsible for Employee Relations, Negotiating and Mediating
Download Course Brochure in Pdf format
Download Course Brochure

Online Training Course Overview

Why is it important for an organization to prioritize the development of good Labour/Employee Relations? In even the best-managed organizations, events can sometimes lead employees to feel a sense of unfairness, alienation, demotivation, and frustration. However, through positive employee relations, an organization can effectively address individual or group concerns swiftly and equitably, resolving issues at the lowest organizational level possible and ensuring a favorable outcome without escalation.

This Labour Relations: Managing in a Unionised Environment online training course examines the roles of managers and employee representatives in fostering trust-based relationships within the organization. It focuses on cultivating a positive work culture that enhances overall productivity and business output, while also promoting the personal well-being of employees, even in times of conflict.

Online Training Course Objectives

By attending this Anderson online training course, delegates will be able to:

  • Understand the Strategic Nature of Employee Relations
  • The Role of Unions and other Employee Representatives
  • Recognise the importance of Employee Engagement
  • Develop Performance Management that works
  • Understand mediation, bargaining and collective agreements
  • How to investigate and handle grievances, settlements, and arbitration

Designed for

This Anderson online training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers new to a unionised work environment
  • Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
  • HR supervisors and labour relations leaders overseeing skilled trades professionals
  • HR specialists responsible for Employee Relations, Negotiating and Mediating

Day One: The Importance of Effective Employee Relations

  • Why Workplace Relations Matter
  • Industrial and Employee Relations – Differences and Similarities
  • Features of the Unionised Workplace – What Role Do Unions Play?
  • Building Culture in a Unionised Environment
  • Defining Acceptable Norms and Mores
  • Collective Agreements and Terminology

Day Two: Interests, Rights and Power 

  • Interests – Motivation, Engagement, Trust
  • Rights – Establishing Boundaries, Rights and Obligations
  • Power – Discipline, Accountability and Boundary Enforcement
  • Bargained Rights vs. Residual Rights
  • Making and Enforcing Rules
  • Organisational Policies and Procedures

Day Three: Performance Management

  • Creating a Performance Based Culture
  • Setting Expectations and Performance Standards
  • Responsibilities of the Union and Management 
  • Discipline, Grievances and Investigations
  • Coaching and Assistance to Improve Performance
  • Managing Absenteeism

Day Four: Dispute Resolution - Handling Industrial Action

  • Nature of Conflict
  • Types of Industrial Action
  • Mediation and Conciliation
  • Negotiating
  • Management Responses
  • Rights to Dismiss and Discipline

Day Five: Alternatives to Unions

  • Importance of the Employee Voice
  • Joint Consultative Committees
  • Employee Representatives
  • Forums and Quality Circles
  • Partnerships
  • Role of Legislation
10:30 - 11:00:Welcome, Setup, Registration
11:00 – 12:30:First Session
12:30 – 12:45:Break (15 minutes)
12:45 – 14:15:Second Session
14:15 – 14:30:Break (15 minutes)
14:30 – 16:00:Third Session

Accreditation

 

The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

The Certificate

  • An Anderson e-Certificate will be provided to delegates who attend and complete the online training course
  • The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected on the e-Certificate of Completion

Info & In-house Solution

For more information about this course, call or email us at:

Call us: +971 4 365 8363

Email: info@anderson.ae

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