Course Schedules

Classroom 8 Sessions
Online / Live
Live

No dates scheduled

Introduction

Leadership & Decision Making in Crisis & Emergency Situations training course equips professionals with the critical skills needed to lead teams and organizations effectively during high-pressure incidents. This course focuses on preparing leaders to act decisively, manage risks, and maintain organizational stability before, during, and after crises or emergencies.

Participants will explore the psychology of individuals and groups under stress, understand organizational dynamics in emergency scenarios, and learn how to make rapid, rational decisions that safeguard people, assets, and public trust. Using practical simulations, team exercises, video analyses, and facilitated discussions, delegates gain hands-on experience in managing complex crisis situations. This approach ensures knowledge is not just understood but internalized, enabling leaders to act with confidence and clarity in real-world emergencies.

What are the Goals?

This course empowers leaders to respond confidently and effectively in crises and emergencies. Participants will develop the skills to assess situations, make informed decisions, and guide teams through unpredictable challenges.

  • Understand individual and collective psychology during crises and emergency events
  • Analyze and apply rational decision-making before, during, and after critical situations
  • Lead teams and organizations with authority, resilience, and clarity
  • Solve complex problems and manage ongoing crises efficiently
  • Apply ethical principles in crisis and emergency leadership to protect personnel, stakeholders, and the public

Who is this Training Course for?

This Leadership & Decision Making in Crisis & Emergency Situations training course is tailored for professionals seeking to enhance their crisis leadership capabilities. It is particularly relevant for individuals responsible for managing teams, operations, and emergency response in high-stakes environments.

  • Line and functional managers, team leaders, and supervisors across industries
  • Emergency and crisis management personnel in public and private sectors
  • Project and program management professionals overseeing complex operations
  • Professionals in healthcare, public safety, government, and critical infrastructure sectors

How will this Training Course be Presented?

The course uses interactive and experiential learning methods to ensure deep understanding and practical application. Participants will engage in expert-led presentations, facilitated discussions, and scenario-based simulations that reflect real-world emergencies.

Team exercises enhance collaboration, while self-assessments and video analyses allow participants to evaluate personal and group performance. Practical case studies reinforce problem-solving, decision-making, and leadership principles. By combining theory with hands-on exercises, this training course ensures participants develop confidence, critical thinking, and the ability to lead decisively under pressure. Continuous engagement and feedback foster a learning environment where leaders can translate knowledge into action immediately.

Course Content

Day 1

Psychology and Dynamics of Crises and Emergencies

  • The nature of crises and emergencies
  • Individual psychology under crisis and emergency conditions
  • Collective psychology under crisis and emergency conditions
  • Evolution and dynamics of crises and emergencies
  • Crises and emergencies don’t just work 8 hour days
  • Tasks of leaders before, during, and after a crisis or emergency
Day 2

Rational Decision-Making in Crises and Emergencies

  • Instinct, intuition, and reason
  • Rational decision-making processes
  • Individual and collective Decision-Making
  • Psychology & human behaviour, solutions to improve your Decision Making
  • Delegation through mission-based leadership
  • Structured hierarchical planning and operations
Day 3

Leading Teams and Organizations

  • Roles and responsibilities of leaders in crises and emergencies
  • Crisis/emergency management organization
  • Creating effective and efficient teams through rapid teambuilding
  • Creating effective and efficient interagency cooperation and collaboration
  • Organizational & team dynamics: morale, cohesion, mood, unity of purpose
  • Principles of operational command and leadership
Day 4

Solving the Problem: Managing the Crisis or Emergency

  • Seeking cause & effect to solve problems, not blame or responsibility
  • Creating and running a crisis/emergency Command Centre
  • Elements of risk management: prevention, response, containment & recovery
  • Principles of business continuity and crisis operations
  • Information gathering and situational awareness
  • Operational rhythm, routines, and information management
Day 5

Ethical Factors in Crisis and Emergency Leadership

  • Caring for subordinates and their families
  • The leader's self-care
  • Responsibilities to authorities, the public and/or victims
  • Managing and leveraging Social Media
  • After-action review and lessons learned processes
  • Preparing for the next crisis or emergency

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
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