Leadership & Decision Making in Crisis & Emergency Situations

An Intensive 5-day Training Course

Leadership & Decision Making
in Crisis & Emergency Situations

UPCOMING SESSIONS

Classroom sessions
DateVenueFee
02-06 Jun 2025Houston - USA$6,950RESERVE A SEAT
28 Jul-01 Aug 2025London - UK$5,950RESERVE A SEAT
03-07 Nov 2025Dubai - UAE$5,950RESERVE A SEAT
19-23 Jan 2026Dubai - UAE$5,950RESERVE A SEAT

Training Course Overview

This Leadership & Decision Making in Crisis & Emergency Situations training course is designed to equip professionals with the essential knowledge, skills, and attitudes needed to effectively manage and lead teams and organizations through crises or emergencies, from preparation to recovery. Every leader will inevitably face the challenge of guiding their team or organization during such critical situations. The demands placed on leaders in crisis scenarios exceed those of everyday leadership, requiring them to make quick decisions and manage significant risks to ensure a positive outcome for their organization, its members, clients, and the broader public.

The course will employ various proven adult learning techniques to enhance understanding, comprehension, and retention of the material. These methods include expert presentations, facilitated discussions, team exercises, practical simulations, video analyses, self-assessments, all aimed at maximizing participant engagement throughout the training.

Training Course Objectives

By attending this Anderson Leadership & Decision Making in Crisis & Emergency Situations training course, delegates will be able to:

  • Understand individual and collective psychology and organisational dynamics in crises and emergencies
  • Analyse and make rational decisions in before, during and after crises and emergencies
  • Lead teams and organisations in crises and emergencies
  • Solve problems and manage crises and emergencies
  • Understand and apply ethical factors in crisis and emergency leadership

Designed for

This Anderson training course is suitable for a wide range of professionals but will greatly benefit:

  • Line and functional managers, team leaders and supervisors in organisations of all sizes
  • Emergency and crisis management professionals in the public and private sectors
  • Project and programme management professionals
  • Professionals in health care, public safety, and government agencies

The Course Outline

Day One: Psychology and Dynamics of Crises and Emergencies
  • The nature of crises and emergencies
  • Individual psychology under crisis and emergency conditions
  • Collective psychology under crisis and emergency conditions
  • Evolution and dynamics of crises and emergencies
  • Crises and emergencies don’t just work 8 hour days
  • Tasks of leaders before, during, and after a crisis or emergency
Day Two: Rational Decision-Making in Crises and Emergencies
  • Instinct, intuition, and reason
  • Rational decision-making processes
  • Individual and collective Decision-Making
  • Psychology & human behaviour, solutions to improve your Decision Making
  • Delegation through mission-based leadership
  • Structured hierarchical planning and operations
Day Three: Leading Teams and Organizations
  • Roles and responsibilities of leaders in crises and emergencies
  • Crisis/emergency management organization
  • Creating effective and efficient teams through rapid teambuilding
  • Creating effective and efficient interagency cooperation and collaboration
  • Organizational & team dynamics: morale, cohesion, mood, unity of purpose
  • Principles of operational command and leadership
Day Four: Solving the Problem: Managing the Crisis or Emergency
  • Seeking cause & effect to solve problems, not blame or responsibility
  • Creating and running a crisis/emergency Command Centre
  • Elements of risk management: prevention, response, containment & recovery
  • Principles of business continuity and crisis operations
  • Information gathering and situational awareness
  • Operational rhythm, routines, and information management
Day Five: Ethical Factors in Crisis and Emergency Leadership
  • Caring for subordinates and their families
  • The leader's self-care
  • Responsibilities to authorities, the public and/or victims
  • Managing and leveraging Social Media
  • After-action review and lessons learned processes
  • Preparing for the next crisis or emergency

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course
Course Enquiry

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    How can I register for a training course?

    There are several convenient ways to register for our training programs:

    • Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
    • Email: Share your details, including your name, organization, email address, and selected course, by sending an email to  [email protected]
    • Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.

    When will I receive confirmation of my registration?

    Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.

    What does the training fee cover?

    The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.

    Where are your training courses held?

    Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.

    Can I request customized corporate training?

    Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.

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