Course Schedules

Classroom 7 Sessions
Online / Live
Live

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Training Course Overview

Leadership & Decision Making in Crisis & Emergency Situations training course equips professionals with the critical skills needed to lead teams and organizations effectively during high-pressure incidents. This course focuses on preparing leaders to act decisively, manage risks, and maintain organizational stability before, during, and after crises or emergencies.

Participants will explore the psychology of individuals and groups under stress, understand organizational dynamics in emergency scenarios, and learn how to make rapid, rational decisions that safeguard people, assets, and public trust. Using practical simulations, team exercises, video analyses, and facilitated discussions, delegates gain hands-on experience in managing complex crisis situations. This approach ensures knowledge is not just understood but internalized, enabling leaders to act with confidence and clarity in real-world emergencies.

Training Course Objectives

This course empowers leaders to respond confidently and effectively in crises and emergencies. Participants will develop the skills to assess situations, make informed decisions, and guide teams through unpredictable challenges.

  • Understand individual and collective psychology during crises and emergency events
  • Analyze and apply rational decision-making before, during, and after critical situations
  • Lead teams and organizations with authority, resilience, and clarity
  • Solve complex problems and manage ongoing crises efficiently
  • Apply ethical principles in crisis and emergency leadership to protect personnel, stakeholders, and the public

Designed for

This Leadership & Decision Making in Crisis & Emergency Situations training course is tailored for professionals seeking to enhance their crisis leadership capabilities. It is particularly relevant for individuals responsible for managing teams, operations, and emergency response in high-stakes environments.

  • Line and functional managers, team leaders, and supervisors across industries
  • Emergency and crisis management personnel in public and private sectors
  • Project and program management professionals overseeing complex operations
  • Professionals in healthcare, public safety, government, and critical infrastructure sectors

Learning Methods

The course uses interactive and experiential learning methods to ensure deep understanding and practical application. Participants will engage in expert-led presentations, facilitated discussions, and scenario-based simulations that reflect real-world emergencies.

Team exercises enhance collaboration, while self-assessments and video analyses allow participants to evaluate personal and group performance. Practical case studies reinforce problem-solving, decision-making, and leadership principles. By combining theory with hands-on exercises, this training course ensures participants develop confidence, critical thinking, and the ability to lead decisively under pressure. Continuous engagement and feedback foster a learning environment where leaders can translate knowledge into action immediately.

Course Content

Day 1

Psychology and Dynamics of Crises and Emergencies

  • The nature of crises and emergencies
  • Individual psychology under crisis and emergency conditions
  • Collective psychology under crisis and emergency conditions
  • Evolution and dynamics of crises and emergencies
  • Crises and emergencies don’t just work 8 hour days
  • Tasks of leaders before, during, and after a crisis or emergency
Day 2

Rational Decision-Making in Crises and Emergencies

  • Instinct, intuition, and reason
  • Rational decision-making processes
  • Individual and collective Decision-Making
  • Psychology & human behaviour, solutions to improve your Decision Making
  • Delegation through mission-based leadership
  • Structured hierarchical planning and operations
Day 3

Leading Teams and Organizations

  • Roles and responsibilities of leaders in crises and emergencies
  • Crisis/emergency management organization
  • Creating effective and efficient teams through rapid teambuilding
  • Creating effective and efficient interagency cooperation and collaboration
  • Organizational & team dynamics: morale, cohesion, mood, unity of purpose
  • Principles of operational command and leadership
Day 4

Solving the Problem: Managing the Crisis or Emergency

  • Seeking cause & effect to solve problems, not blame or responsibility
  • Creating and running a crisis/emergency Command Centre
  • Elements of risk management: prevention, response, containment & recovery
  • Principles of business continuity and crisis operations
  • Information gathering and situational awareness
  • Operational rhythm, routines, and information management
Day 5

Ethical Factors in Crisis and Emergency Leadership

  • Caring for subordinates and their families
  • The leader's self-care
  • Responsibilities to authorities, the public and/or victims
  • Managing and leveraging Social Media
  • After-action review and lessons learned processes
  • Preparing for the next crisis or emergency

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
FREQUENTLY ASKED QUESTIONS

Learn more about this course

Yes. The Leadership & Decision Making in Crisis & Emergency Situations training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.

No. The Leadership & Decision Making in Crisis & Emergency Situations training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation

The Leadership & Decision Making in Crisis & Emergency Situations training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.

The Leadership & Decision Making in Crisis & Emergency Situations training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.

If you would like additional information about the Leadership & Decision Making in Crisis & Emergency Situations training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.

 

Participants attending the Leadership & Decision Making in Crisis & Emergency Situations training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.

The Leadership & Decision Making in Crisis & Emergency Situations training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.

Yes. Participants who successfully complete the Leadership & Decision Making in Crisis & Emergency Situations training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.

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