Masterclass for
Executive Secretaries and PA’s

**Today's Executive Secretaries and Personal Assistants: Essential Skills for High-Level Support**

In today’s fast-paced business environment, Executive Secretaries and Personal Assistants are expected to perform at the highest level and are regarded as key members of the Executive Team. To meet these expectations, they must exhibit confidence, master office and time management skills, and excel in communication.

This engaging and highly popular Anderson training course is designed to help delegates develop the competencies and confidence needed to effectively support top-level Executive teams. Through this course, you will enhance your skills to become a highly competent and reliable partner in executive support.

By attending this Anderson training course, delegates will be able to:

• Demonstrate a “can do” attitude
• Stand out from the crowd in becoming skilled communicators
• Use time management techniques to be proactive and manage priorities effectively
• Understand what works in managing peers, subordinates and superiors
• Effectively handle the challenges of working in busy and challenging environments

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

• Executive Secretaries
• Personal Assistants
• Newly appointed Managers
• Administrators
• Office Managers

• Orientation, Introductions and scene setting
• The skill set of a world class EA/PA
• Identifying and understanding Leadership Styles
• Recognising more effective ways to support your manager
• Developing a personal brand
• Understand how to develop and expand your role

• Building Your Confidence
• Developing assertiveness without causing offence
• Understanding and working with different Communication styles
• How to influence through non-verbal communication
• Effective Listening and Questioning
• Expanding your influence and effectiveness

• Understanding and working with different working styles
• Understanding Team dynamics
• The fundaments of making an impact
• Delegation, feedback and building a motivated team
• Problem Solving and making the best decisions
• Using Coaching and Mentoring to inspire and motivate

• Understanding the basics of performance management
• Running effective meetings
• Effective Time Management
• When things go wrong – how to resolve conflict
• Refining your Influencing skills
• Expanding your toolbox of management skills

• Gain and understanding of the main causes of stress
• Develop the tools to make stress manageable
• Refining confidence and belief in oneself
• Developing emotional intelligence and resilience at work
• Appraisals and how to prepare for them
• Making a memorable presentation

Anderson Certificate of Completion will be provided to delegates who attend and complete the course