Day One: Building a Strategic Partnership with your Manager
- Orientation, Introductions and scene setting
- The skill set of a world class EA/PA
- Identifying and understanding Leadership Styles
- Recognising more effective ways to support your manager
- Developing a personal brand
- Understand how to develop and expand your role
Day Two: Making an Impact through Excellent Communication Skills
- Building Your Confidence
- Developing assertiveness without causing offence
- Understanding and working with different Communication styles
- How to influence through non-verbal communication
- Effective Listening and Questioning
- Expanding your influence and effectiveness
Day Three: Blending with the Executive Team
- Understanding and working with different working styles
- Understanding Team dynamics
- The fundaments of making an impact
- Delegation, feedback and building a motivated team
- Problem Solving and making the best decisions
- Using Coaching and Mentoring to inspire and motivate
Day Four: Refining your Role & Increasing your Management Potential
- Understanding the basics of performance management
- Running effective meetings
- Effective Time Management
- When things go wrong – how to resolve conflict
- Refining your Influencing skills
- Expanding your toolbox of management skills
Day Five: The Calm and Creative Executive Assistant
- Gain and understanding of the main causes of stress
- Develop the tools to make stress manageable
- Refining confidence and belief in oneself
- Developing emotional intelligence and resilience at work
- Appraisals and how to prepare for them
- Making a memorable presentation