An Intensive 5-day Training Course
Mastering Conflict
Management and Resolution
Strategies for Workplace Collaboration and Conflict Management
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 10-14 Nov 2025 | Online | $3,950 | RESERVE A SEAT |
| 04-08 May 2026 | Online | $3,950 | RESERVE A SEAT |
| 13-17 Jul 2026 | Online | $3,950 | RESERVE A SEAT |
| 31 Aug-04 Sep 2026 | Online | $3,950 | RESERVE A SEAT |
| 09-13 Nov 2026 | Online | $3,950 | RESERVE A SEAT |
Training Course Overview
This Mastering Conflict Management and Resolution online training course offers delegates the opportunity to enhance their ability to recognize, manage, and resolve workplace conflicts while building skills to foster more effective and collaborative relationships within their organizations. Participants will learn to identify various types of conflicts, handle common scenarios, apply diverse solutions, develop actionable plans, and create more inclusive and positive work environments.
Additionally, the course will introduce techniques and tools from personal psychology, negotiation, and communication. Delegates will discover how to apply these methods effectively to resolve conflicts and achieve both organizational and personal benefits.
This Anderson Conflict Management and Resolution training course will feature:
- An understanding of conflict and why it is sometimes needed
- An understanding of organisational and personal relationships & change
- An exploration of psychology, communication and negotiation tools
- An appreciation of conflict resolution theories and principles
- An exploration of conflict resolution tools, plans and tactics
Training Course Objectives
By the end of this Anderson Conflict Management and Resolution online training course, participants will be able to:
- Understand the potential causes and role of conflict in their organisations
- Understand the conflict lifecycle and assess the dispute process
- Build and promote harmony, inclusivity, and collaborative practices, across organisations to alleviate disputes and dispute escalations
- Implement effective conflict resolution plans and actions, define metrics for success and effectiveness
- Apply proven tools of psychology and negotiation to manage conflicts
- Understand and better manage personal dynamics, stress and change
Designed for
This Anderson online training course is suitable to a wide range of professionals but will greatly benefit leaders managing change, working across the organisation, but in particular:
- Senior Management and Directors, leading organisational change
- Human Resources and Change Managers, managing change initiatives
- Senior Project Managers, coordinating complex teams and projects
- Procurement specialists, managing valuable supplier relationships
- Sales, Marketing, PR and Operational specialists, managing partnerships
Learning Methods
This Anderson online training course uses adult learning techniques to provide maximum understanding, comprehension and retention of information and the ability to apply knowledge and skills back in the organisation.
As well as printed material, the use of academic research, commercial case studies, and video material, participants will be encouraged to discuss practical issues of conflict and dispute resolution with colleagues. At this level, they will be expected to take an active part in solo, paired and group exercises and in this professional and confidential space, encouraged to both share their own practical experiences and learn from the understanding of peers.
The Course Outline
- Defining Conflict and The Need for Some Disagreement
- Innovation and Change
- Common Sources of Conflict Within Organisations
- The Conflict Lifecycle
- Leader as Mediator and Diplomat in Disputes
- Personal Influence and Persuasion
- Leading Across Teams and Organisations
- Advanced Communication Skills.
- Understanding Personality and Style
- Emotional Intelligence: Knowing You, Knowing Me.
- Personal Considerations: Stress & Self-Management in Difficult Situations
- Classic Theories of Negotiation
- The Art of Listening, Questioning and Finding Real Problems
- Creating Solutions and Building Agreements
- Mediation
- Arbitration
- Litigation
- Acknowledging The Conflict
- Taking Control
- Resolution Frameworks & Difficult Conversations
- Managing Resolution
- Building The Culture of Resolution
- The Reality of Failed Resolutions and Options for Escalation
- Using Conflict Management Tools Everyday
- Total Conflict Management
- Preparing Your Plan To Resolve Conflicts
- Professional Development: Further Skills, Knowledge, Practice
The Certificate
- Anderson e-Certificate of Completion will be provided to delegates who attend and complete the online course
In Association With
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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