Mastering Negotiating & Dispute Resolutions

This Negotiating & Dispute Resolutions training course will enhance delegates’ ability to negotiate effectively - a critical competency for internal and external business negotiations. During the course we will examine how AI may affect the way we negotiate in future and also examine the culture shift faced by ‘Generation Z’ when they engage in negotiations. It will equip them with a detailed understanding of the negotiation process and an appreciation of the elements of planning a strategy to achieve workable solutions and success.

This Mastering Negotiating & Dispute Resolutions training course covers the key stages of negotiation, considers how disputes arise, and provides delegates with the skills to follow a structured process to achieve results. The delegates will be introduced to different negotiation styles, tactics and at the same time learn how to recognise and counter them effectively.

This Mastering Negotiating & Dispute Resolutions training course will feature:

• The key stages and terms used when describing the negotiation process
• Planning strategically for negotiation
• Power and communication models used in negotiation
• The importance of influencing skills and team dynamics when negotiating
• Responding effectively to harsh and aggressive tactics

By the end of this training course, participants will be able to:

• Demonstrate their understanding of negotiation planning and objective setting
• Understand how to use interpersonal skills effectively during a negotiation
• Explore the current impact of AI and Gen Z on the negotiation landscape 
• Describe how to achieve ‘win-win’ outcomes within the bargaining process
• Identify the causes of disagreements & disputes and prevent escalation
• Describe the use of strategies to resolve the causes of disputes

This Mastering Negotiating & Dispute Resolutions training course is suitable to a wide range of professionals but will greatly benefit:

• Personnel from a wide range of ‘results based’ business disciplines
• Company representatives who are engaged in national and international negotiations
• Departmental heads with the responsibility to drive change through collaboration
• Those who have a current or planned negotiation with internal as well as external “suppliers or customers”
• Delegates with experience of negotiating but want to improve their results

This Mastering Negotiating & Dispute Resolutions training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This includes highly interactive tutor-led group discussions, syndicated exercises, case studies and role playing in a realistic dispute resolution scenario. A formal framework is built around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their negotiation and communication skills to increase the value for money provided to their employer.

There will be an opportunity for delegates to carry out a self-assessment of their skills in key areas of negotiation including team negotiations.