Mastering Negotiating & Dispute Resolutions

This Mastering Negotiating & Dispute Resolutions training course will enhance delegates’ ability to negotiate effectively - a critical competency for internal and external business negotiations. It will equip them with a detailed understanding of the negotiation process and an appreciation of the elements of planning a strategy to achieve workable solutions and success.

This training course covers the key stages of negotiation, considers how disputes arise, and provides delegates with the skills to follow a structured process to achieve results. The delegates will be introduced to different negotiation styles, tactics and at the same time learn how to recognise and counter them effectively.

This Mastering Negotiating & Dispute Resolutions training course will feature:

• The key stages and terms used when describing the negotiation process
• Planning strategically for negotiation
• Power and communication models used in negotiation
• The importance of influencing skills and team dynamics when negotiating
• Responding effectively to harsh and aggressive tactics

By the end of this training course, participants will be able to:

• Demonstrate their understanding of the significance of planning and objective setting
• Understand how to use interpersonal skills effectively during a negotiation
• Describe how to achieve ‘win-win’ outcomes within the bargaining process
• Identify the causes of disagreements & disputes and prevent escalation
• Describe the use of strategies to resolve the causes of disputes

This training course is suitable to a wide range of professionals but will greatly benefit:

• Personnel from a wide range of ‘results based’ business disciplines
• Company representatives who are engaged in national and international negotiations
• Departmental heads with the responsibility to drive change through collaboration
• Those who have a current or planned negotiation with internal as well as external “suppliers or customers”
• Delegates with experience of negotiating but want to improve their results