Mastering Negotiating & Dispute Resolutions
Develop Key Skills to Maximise Potential and Create Workable Solutions
Course Schedules
Training Course Overview
This Negotiating & Dispute Resolutions training course will enhance delegates’ ability to negotiate effectively - a critical competency for internal and external business negotiations. During the course we will examine how AI may affect the way we negotiate in future and also examine the culture shift faced by ‘Generation Z’ when they engage in negotiations. It will equip them with a detailed understanding of the negotiation process and an appreciation of the elements of planning a strategy to achieve workable solutions and success.
This Mastering Negotiating & Dispute Resolutions training course covers the key stages of negotiation, considers how disputes arise, and provides delegates with the skills to follow a structured process to achieve results. The delegates will be introduced to different negotiation styles, tactics and at the same time learn how to recognise and counter them effectively.
This Mastering Negotiating & Dispute Resolutions training course will feature:
- The key stages and terms used when describing the negotiation process
- Planning strategically for negotiation
- Power and communication models used in negotiation
- The importance of influencing skills and team dynamics when negotiating
- Responding effectively to harsh and aggressive tactics
Training Course Objectives
By the end of this training course, participants will be able to:
- Demonstrate their understanding of negotiation planning and objective setting
- Understand how to use interpersonal skills effectively during a negotiation
- Explore the current impact of AI and Gen Z on the negotiation landscape
- Describe how to achieve ‘win-win’ outcomes within the bargaining process
- Identify the causes of disagreements & disputes and prevent escalation
- Describe the use of strategies to resolve the causes of disputes
Designed for
This Mastering Negotiating & Dispute Resolutions training course is suitable to a wide range of professionals but will greatly benefit:
- Personnel from a wide range of ‘results based’ business disciplines
- Company representatives who are engaged in national and international negotiations
- Departmental heads with the responsibility to drive change through collaboration
- Those who have a current or planned negotiation with internal as well as external “suppliers or customers”
- Delegates with experience of negotiating but want to improve their results
Learning Methods
This Mastering Negotiating & Dispute Resolutions training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.
This includes highly interactive tutor-led group discussions, syndicated exercises, case studies and role playing in a realistic dispute resolution scenario. A formal framework is built around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their negotiation and communication skills to increase the value for money provided to their employer.
There will be an opportunity for delegates to carry out a self-assessment of their skills in key areas of negotiation including team negotiations.
Course Content
Finding a Collaborative Position When Aiming for Agreement
- The basis of a negotiated settlement
- Disputes and the need for resolution
- The place of negotiation in the contractual resolution process
- Distributive and integrative approach to negotiations
- Emotion, understanding and perceptions
- Ethics and the impact on the negotiation process
Strategic Approaches to Negotiating Required Outcomes
- Preparation and goal setting to maintain focus
- The key stages in planning a negotiation
- Information needs and sources of negotiation power
- Taking positions during the negotiation process
- Drafting your proposal which will open the discussion
- The discussion and importance of timing when closing deals
Negotiation Relationships and Team Dynamics
- Non-verbal communication and the interpretation of body language
- Communication skill models used in negotiation
- Proposals, influence and persuasion
- Establishing commitment
- Building the negotiating team
- Managing multi-party negotiations
The Impact of Culture on the Negotiation Process
- Interests, positions and escalation
- Why are international negotiations different?
- The influence of cultural on negotiation
- Stakeholder power behind the interests in negotiation
- Ploys and tactics and how to respond effectively
- Negotiation best practice
Resolving Differences and Difficult Situations
- The negotiator as a mediator in the process
- Handling difficult negotiators
- Negotiation case study
- Team allocation and simulation exercise
- The Do’s and Don’ts of Negotiating
- Improving what we do - action planning
The Certificate
- Anderson Certificate of Completion for delegates who attend and complete the training course
In Partnership With
Learn more about this course
Yes. The Mastering Negotiating & Dispute Resolutions training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.
No. The Mastering Negotiating & Dispute Resolutions training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation
The Mastering Negotiating & Dispute Resolutions training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.
The Mastering Negotiating & Dispute Resolutions training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.
If you would like additional information about the Mastering Negotiating & Dispute Resolutions training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.
- Phone / WhatsApp: +971 56 431 1661
- Email: [email protected]
- Website: anderson.ae
Participants attending the Mastering Negotiating & Dispute Resolutions training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.
The Mastering Negotiating & Dispute Resolutions training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.
Yes. Participants who successfully complete the Mastering Negotiating & Dispute Resolutions training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.
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