Day One: Introduction to Operational Management
- Understanding the importance of operational management in organizational success.
- Key principles and concepts in operational management.
- Identifying operational goals and aligning them with organizational objectives.
- Overview of operational management frameworks and methodologies.
Day Two: Analyzing and Improving Operational Processes
- Analyzing operational processes for bottlenecks and inefficiencies.
- Techniques for process mapping and identifying areas for improvement.
- Lean management principles and tools for operational optimization.
- Implementing process improvement initiatives.
- Case studies and exercises on analyzing and improving operational processes.
Day Three: Resource Allocation and Workforce Planning
- Effective resource allocation strategies for optimal operational performance.
- Workforce planning techniques to ensure adequate staffing and skill alignment.
- Developing schedules and work plans to maximize productivity.
- Performance management and coaching to enhance individual and team performance.
- Strategies for managing and optimizing resources.
Day Four: Leadership and Team Development
- Understanding the role of leadership in operational management.
- Motivating and inspiring teams towards operational excellence.
- Building and nurturing high-performing teams.
- Effective communication and collaboration techniques for team alignment.
- Conflict resolution and problem-solving within teams.
Day Five: Performance Measurement and Change Management
- Performance measurement and monitoring techniques for operational success.
- Key performance indicators (KPIs) and dashboards for tracking progress.
- Implementing change management strategies for operational improvements.
- Addressing resistance to change and managing the transition process.
- Developing a roadmap for continuous operational improvement.