Understanding Business Processes

Your business has structures, hierarchies and its unique, hard-to-define, “culture” – you can draw the structure, explain the hierarchies and maybe get a grip on culture, but if you don’t understand business processes, you will not optimize outputs or manage change successfully! This Anderson training course explains the business process perspective and how to apply it to improve productivity, profitability and employee satisfaction. It is a different paradigm for understanding what makes your business “tick”. This intensive training course uses a “model company” case study showing how to apply the Business Process paradigm, analyzing both the “hard” – operational – and the “soft” –cultural – factors, enabling you to deliver profitable change in your enterprise.

By attending this Anderson training course, delegates will be able to:

• Understand the distinctive business process perspective and “toolkit”
• Analyze their businesses from a process perspective
• Diagnose problems and identify improvement opportunities
• Take a strategic “value-chain analysis” view of their business and
• Improve its aglity and change-readiness

This Anderson training course is suitable for a wide range of professionals who want to understand and improve their business’ processes to deliver better results. For example:

• Headquarters staff in complex organizations across all business sectors and public administration
• Senior leaders in Marketing, Finance, Operations and HR functions
• Senior Programme and Project Management staff
• Small and Medium Enterprise (SME) leaders aiming to grow their businesses
• Junior managers seeking to develop a coherent view of business organization and improvement and acquire a toolkit of lasting value

Amongst a wide range of valuable topics, the following will be prioritised:

• History and principles of business process analysis
• Examples of its successful application
• How business processes support both efficiency and effectiveness
• “Hard” and “soft” process analysis – seeing the constraints and the possibilities
• “Swim-lane” analysis and business process re-engineering
• Developing the “process Atlas” and the desired end-state
• Case-study analysis of a “model” company’s processes using workshop techniques
• Using business process analysis alongside other strategic management tools
• Making business processes support business change and optimization
• Applying the techniques in your business – getting resources and delivering results