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Understanding Business Processes

An Intensive 5-day Training Course

Understanding Business Processes

Optimizing your Enterprise with this Analytical Framework

UPCOMING SESSIONS

Classroom sessions
DateVenueFee
23-27 Jun 2025London - UK$5,950RESERVE A SEAT
22-26 Sep 2025Dubai - UAE$5,950RESERVE A SEAT
03-07 Nov 2025Milan - Italy$5,950RESERVE A SEAT
19-23 Jan 2026Dubai - UAE$5,950RESERVE A SEAT
13-17 Apr 2026Rome - Italy$5,950RESERVE A SEAT
22-26 Jun 2026London - UK$5,950RESERVE A SEAT
21-25 Sep 2026Dubai - UAE$5,950RESERVE A SEAT
02-06 Nov 2026Milan - Italy$5,950RESERVE A SEAT

Training Course Overview

Your business has its own structures, hierarchies, and a unique, often elusive, "culture." While you might be able to outline the structure, explain the hierarchies, and grasp aspects of the culture, understanding business processes is crucial for optimizing performance and managing change effectively.

This Understanding Business Processes training course offers insights into the business process perspective and how to leverage it to enhance productivity, profitability, and employee satisfaction. It provides a fresh approach to understanding what drives your business. Through an intensive "model company" case study, the course demonstrates how to apply the Business Process paradigm by analyzing both "hard" operational and "soft" cultural factors. This enables you to implement profitable changes within your organization.

Training Course Objectives

By attending this Anderson training course, delegates will be able to:

  • Understand the distinctive business process perspective and “toolkit”
  • Analyze their businesses from a process perspective
  • Diagnose problems and identify improvement opportunities
  • Take a strategic “value-chain analysis” view of their business and
  • Improve its aglity and change-readiness

Designed for

This Anderson training course is suitable for a wide range of professionals who want to understand and improve their business’ processes to deliver better results. For example:

  • Headquarters staff in complex organizations across all business sectors and public administration
  • Senior leaders in Marketing, Finance, Operations and HR functions
  • Senior Programme and Project Management staff
  • Small and Medium Enterprise (SME) leaders aiming to grow their businesses
  • Junior managers seeking to develop a coherent view of business organization and improvement and acquire a toolkit of lasting value

The Course Outline

Day One: Introduction and Background
  • Introduction – The Process Perspective – what is it?
  • The intellectual roots and linkages of the perspective to TQM and “Lean”
  • Historical cases of its application
  • Relationship to other strategic business management processes
  • Resources and facilities required to implement the approach
  • Practical effect of adopting the process perspective
Day Two: A Process Analytic Workshop
  • Using the approach to understand and analyze the business of an imaginary client described in student case study material
  • Process Effectiveness explained and examined
  • Process Efficiency explained and examined
  • Creation of a process “atlas”
  • Formulation of the desired end-state
  • Analysis of the corporate “terrain” in which process improvements must operate
Day Three: Business Transformation through the Process Perspective
  • The “horizontal” view of businesses as distinct from the vertical silo view
  • “Swimlane” analysis of business value chains
  • Engaging and motivating the organization’s resources
  • Business Process analysis as part of Total Quality Management and “Lean”
  • Measurement and Display as an aid to understanding
  • Building a process-thinking culture
Day Four: The Process Perspective Linked to Common Analytic Tools
  • Porter’s Five Forces analysis
  • SWOT and Force-field analysis
  • The Boston Matrix
  • The Ansoff Matrix
  • The Communications Matrix©
  • The Balanced Scorecard
Day Five: From Concept to Practical Reality
  • Communicating the approach to stakeholders in the business
  • Building the process approach into the business plan
  • Stepping stones, trip-ups and milestones
  • Designing “breakthrough projects” to transform key processes
  • Continuous improvement of the process
  • The “proof of the pudding”

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course
Course Enquiry

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    How can I register for a training course?

    There are several convenient ways to register for our training programs:

    • Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
    • Email: Share your details, including your name, organization, email address, and selected course, by sending an email to  [email protected]
    • Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.

    When will I receive confirmation of my registration?

    Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.

    What does the training fee cover?

    The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.

    Where are your training courses held?

    Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.

    Can I request customized corporate training?

    Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.

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