Understanding Workplace Conflict and Aggression

Paid employment provides individuals with not only a source of income but also opportunities to contribute to society, support their employer’s business, and foster personal development. The workplace should be a space free from threats, violence, harassment, or bullying. Such behavior is unacceptable, yet unfortunately, many workers face these risks in their roles. While the prevalence of these issues varies across workplaces and sectors, it remains a global concern.

The Understanding Workplace Conflict and Aggression online training course is designed for managers and HR professionals tasked with addressing violence and aggression in the workplace. It is essential for all managers to understand the potential dangers of aggression and how to safeguard their teams and themselves. Through this online training course, participants will gain insight into the psychology of aggression and conflict, as well as the reasons these situations arise. They will also learn which individuals are most at risk and identify key warning signs. The course will conclude by exploring strategies for preventing and managing aggression, conflict, and violence in the workplace.

Upon completing this training, participants will be more confident in handling workplace aggression and will understand the procedures, practices, and legislation designed to protect them in such situations.

This online training course will feature:

• The importance of understanding how personality influences behaviour
• The differences between aggressive, intimidating, manipulative and passive behaviour
• Cause of workplace conflict
• Managing risk
• Handling aggressive behaviour

By the end of this online training course, participants will be able to:

• Understand the psychology of aggression
• Understand the nature of conflict and how it can escalate
• Be aware of any legal implications including the Employer’s liability
• Dynamically identify early warning signs and assess and manage risks
• Use strategies to manage angry and aggressive employees
• Implement different approaches including mediation to managing high-risk situations

This Anderson online training course is suitable to a wide range of professionals but will greatly benefit:

• HR Professionals
• Line Managers
• Supervisors and Team Leaders
• Senior Managers responsible for compliance, investigations and disciplinary issues
• Those responsible for hiring decisions