Understanding Workplace
Conflict and Aggression

Paid employment not only provides individuals with an income but also offers opportunities for societal contribution, business advancement, and personal growth. However, the workplace should be free from threats, violence, harassment, and bullying—behaviors that are unfortunately still prevalent in many work environments worldwide.

The Violence at Work course is designed for managers and HR professionals responsible for addressing workplace aggression and violence. It is crucial for all managers to recognize the risks associated with aggression and to effectively safeguard their teams and themselves. This Understanding Workplace Conflict and Aggression training will cover the psychology behind aggression and conflict, why such situations arise, and who is most at risk. Participants will learn to identify warning signs and will explore strategies for preventing and managing aggression, conflict, and violence in the workplace.

By the end of the course, participants will be better equipped to handle workplace aggression, understand relevant procedures and practices, and be aware of the legislation that protects them in various situations.

This online training course will feature:

• The importance of understanding how personality influences behaviour
• The differences between aggressive, intimidating, manipulative and passive behaviour
• Cause of workplace conflict
• Managing risk
• Handling aggressive behaviour

By the end of this online training course, participants will be able to: 

• Understand the psychology of aggression
• Understand the nature of conflict and how it can escalate
• Be aware of any legal implications including the Employer’s liability
• Dynamically identify early warning signs and assess and manage risks
• Use strategies to manage angry and aggressive employees
• Implement different approaches including mediation to managing high-risk situations

This Anderson online training course is suitable to a wide range of professionals but will greatly benefit:

• HR Professionals
• Line Managers
• Supervisors and Team Leaders
• Senior Managers responsible for compliance, investigations and disciplinary issues
• Those responsible for hiring decisions

This Anderson online training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes but is not limited to group discussions, group and individual exercises, self-report questionnaires, selected videos and input from an experienced facilitator.

• Different forms of aggression
• Assertive, submissive, manipulative and aggressive response styles
• Personality clashes explained
• Behavioural ways of reacting to aggression
• Seeing ‘red’ – losing control

• Understand bullying and harassment
• Explore and recognise the impact of bullying on individuals, teams and work culture
• Learn practically based strategies for handling bullying situations
• What is controlling behaviour?
• The manager’s role

• How lack of diversity and inclusion contributes to aggression
• Female victims
• The ‘pack’ mentality
• Is it merely a male problem?
• Developing a positive culture 

• Developing an early warning system
• Management action to intervene
• How to de-escalate a situation
• How behaviour breeds behaviour
• Managing unpredictability (drugs, alcohol, mental health)

• The importance of staying calm and in control
• Verbal and non-verbal techniques
• When to get further assistance
• Introducing Workplace Mediation
• Legal implications

Anderson e-Certificate of Completion will be provided to delegates who attend and complete the online course