Understanding Workplace Conflict and Aggression

An Intensive 5-day Training Course

Understanding Workplace Conflict and Aggression

A Guide to Causes & Avoidance of Violent Behaviour at Work

HRCI Pre-Approved Programmes

UPCOMING SESSIONS

Online sessions
DateVenueFee
09-13 Jun 2025Online$3,950RESERVE A SEAT
25-29 Aug 2025Online$3,950RESERVE A SEAT
13-17 Oct 2025Online$3,950RESERVE A SEAT
19-23 Jan 2026Online$3,950RESERVE A SEAT
08-12 Jun 2026Online$3,950RESERVE A SEAT
24-28 Aug 2026Online$3,950RESERVE A SEAT
12-16 Oct 2026Online$3,950RESERVE A SEAT

Training Course Overview

Paid employment provides individuals with not only a source of income but also opportunities to contribute to society, support their employer’s business, and foster personal development. The workplace should be a space free from threats, violence, harassment, or bullying. Such behavior is unacceptable, yet unfortunately, many workers face these risks in their roles. While the prevalence of these issues varies across workplaces and sectors, it remains a global concern.

The Understanding Workplace Conflict and Aggression online training course is designed for managers and HR professionals tasked with addressing violence and aggression in the workplace. It is essential for all managers to understand the potential dangers of aggression and how to safeguard their teams and themselves. Through this online training course, participants will gain insight into the psychology of aggression and conflict, as well as the reasons these situations arise. They will also learn which individuals are most at risk and identify key warning signs. The course will conclude by exploring strategies for preventing and managing aggression, conflict, and violence in the workplace.

Upon completing this training, participants will be more confident in handling workplace aggression and will understand the procedures, practices, and legislation designed to protect them in such situations.

This online training course will feature:

  • The importance of understanding how personality influences behaviour
  • The differences between aggressive, intimidating, manipulative and passive behaviour
  • Cause of workplace conflict
  • Managing risk
  • Handling aggressive behaviour

Training Course Objectives

By the end of this online training course, participants will be able to:

  • Understand the psychology of aggression
  • Understand the nature of conflict and how it can escalate
  • Be aware of any legal implications including the Employer’s liability
  • Dynamically identify early warning signs and assess and manage risks
  • Use strategies to manage angry and aggressive employees
  • Implement different approaches including mediation to managing high-risk situations

Designed for

This Anderson online training course is suitable to a wide range of professionals but will greatly benefit:

  • HR Professionals
  • Line Managers
  • Supervisors and Team Leaders
  • Senior Managers responsible for compliance, investigations and disciplinary issues
  • Those responsible for hiring decisions

Learning Methods

This Anderson online training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes but is not limited to group discussions, group and individual exercises, self-report questionnaires, selected videos and input from an experienced facilitator.

The Course Outline

Day One: The Psychology of Aggression
  • Different forms of aggression
  • Assertive, submissive, manipulative and aggressive response styles
  • Personality clashes explained
  • Behavioural ways of reacting to aggression
  • Seeing ‘red’ – losing control
Day Two: Bullying, Harassment and Controlling Behaviour
  • Understand bullying and harassment
  • Explore and recognise the impact of bullying on individuals, teams and work culture
  • Learn practically based strategies for handling bullying situations
  • What is controlling behaviour?
  • The manager’s role
Day Three: Who Are the Likely Victims?
  • How lack of diversity and inclusion contributes to aggression
  • Female victims
  • The ‘pack’ mentality
  • Is it merely a male problem?
  • Developing a positive culture
Day Four: Spotting the Warning Signs
  • Developing an early warning system
  • Management action to intervene
  • How to de-escalate a situation
  • How behaviour breeds behaviour
  • Managing unpredictability (drugs, alcohol, mental health)
Day Five: Review of Techniques
  • The importance of staying calm and in control
  • Verbal and non-verbal techniques
  • When to get further assistance
  • Introducing Workplace Mediation
  • Legal implications

Accreditation

The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

The Certificate

  • Anderson e-Certificate of Completion will be provided to delegates who attend and complete the online course
  • The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected on the e-Certificate of Completion
Course Enquiry

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    How can I register for a training course?

    There are several convenient ways to register for our training programs:

    • Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
    • Email: Share your details, including your name, organization, email address, and selected course, by sending an email to  [email protected]
    • Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.

    When will I receive confirmation of my registration?

    Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.

    What does the training fee cover?

    The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.

    Where are your training courses held?

    Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.

    Can I request customized corporate training?

    Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.

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