Understanding Workplace Conflict and Aggression
A Guide to Causes & Avoidance of Violent Behaviour at Work
Course Schedules
Training Course Overview
The Understanding Workplace Conflict and Aggression Training Course equips managers and HR professionals with essential skills to recognize, prevent, and manage aggression and conflict in the workplace. Workplaces should be safe, supportive environments, yet many employees encounter harassment, bullying, or violence. Understanding the causes of such behaviour and how to respond effectively is crucial for protecting both staff and organizational wellbeing.
This training course explores the psychology of aggression, reasons behind workplace conflict, and the individuals most at risk. Participants will learn to identify early warning signs and implement practical strategies to prevent escalation. By the end, they will confidently manage aggressive behaviours while adhering to legal and organizational protocols. This course ensures a proactive approach to maintaining a safe, positive, and productive work environment.
Training Course Objectives
The Understanding Workplace Conflict and Aggression Training Course aims to equip participants with the knowledge and practical tools needed to handle workplace aggression effectively.
By the end of this course, participants will:
- Understand the psychology behind aggression and conflict escalation.
- Recognize the legal responsibilities and implications for employers.
- Identify early warning signs and assess potential risks.
- Apply practical strategies to manage aggressive, intimidating, or manipulative behaviour.
- Use mediation and conflict resolution techniques to resolve high-risk situations.
- Implement proactive measures to prevent workplace violence and harassment.
- Enhance team safety, morale, and overall workplace culture.
Designed for
This online training course on Workplace Conflict and Aggression is tailored for professionals responsible for employee management and organizational compliance.
It is particularly beneficial for:
- HR professionals handling workplace investigations and staff welfare.
- Line managers and supervisors overseeing teams.
- Senior managers responsible for compliance, disciplinary procedures, and risk management.
- Professionals involved in recruitment or hiring decisions.
- Employees tasked with maintaining workplace safety and positive culture.
Learning Methods
This Workplace Conflict and Aggression Training Course uses proven adult learning methods to enhance understanding, retention, and practical application. The course combines interactive and reflective approaches to engage participants fully.
Learning methods include:
- Facilitated group discussions to share experiences and insights.
- Individual and team exercises to apply theoretical knowledge.
- Self-assessment questionnaires to identify behavioural tendencies.
- Selected videos demonstrating real-life conflict scenarios.
- Guidance and input from an experienced facilitator with workplace safety expertise.
- Case studies to practice risk assessment, de-escalation, and mediation techniques.
This blend of methods ensures participants gain both knowledge and confidence to handle workplace aggression effectively.
Course Content
The Psychology of Aggression
- Different forms of aggression
- Assertive, submissive, manipulative and aggressive response styles
- Personality clashes explained
- Behavioural ways of reacting to aggression
- Seeing ‘red’ – losing control
Bullying, Harassment and Controlling Behaviour
- Understand bullying and harassment
- Explore and recognise the impact of bullying on individuals, teams and work culture
- Learn practically based strategies for handling bullying situations
- What is controlling behaviour?
- The manager’s role
Who Are the Likely Victims?
- How lack of diversity and inclusion contributes to aggression
- Female victims
- The ‘pack’ mentality
- Is it merely a male problem?
- Developing a positive culture
Spotting the Warning Signs
- Developing an early warning system
- Management action to intervene
- How to de-escalate a situation
- How behaviour breeds behaviour
- Managing unpredictability (drugs, alcohol, mental health)
Review of Techniques
- The importance of staying calm and in control
- Verbal and non-verbal techniques
- When to get further assistance
- Introducing Workplace Mediation
- Legal implications
The Certificate
- Anderson Certificate of Completion for delegates who attend and complete the course
- The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected on the Certificate of Completion
Accreditation
In Partnership With
Learn more about this course
Yes. The Understanding Workplace Conflict and Aggression training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.
No. The Understanding Workplace Conflict and Aggression training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation
The Understanding Workplace Conflict and Aggression training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.
The Understanding Workplace Conflict and Aggression training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.
If you would like additional information about the Understanding Workplace Conflict and Aggression training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.
- Phone / WhatsApp: +971 56 431 1661
- Email: [email protected]
- Website: anderson.ae
Participants attending the Understanding Workplace Conflict and Aggression training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.
The Understanding Workplace Conflict and Aggression training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.
Yes. Participants who successfully complete the Understanding Workplace Conflict and Aggression training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.
Still Have Questions?
Can’t find what you are looking for? Contact us and we’ll be happy to assist you with course details, corporate bookings, or technical support.
