An Intensive 5-day Training Course
AI-Driven Customer Service Excellence
Transforming Customer Experience through Artificial Intelligence, Automation, and Smart Analytics
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 27-31 Jul 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 14-18 Dec 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 26-30 Jul 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 13-17 Dec 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| Date | Venue | Fee | |
|---|---|---|---|
| 18-22 May 2026 | Online | $3,950 | RESERVE A SEAT |
| 07-11 Sep 2026 | Online | $3,950 | RESERVE A SEAT |
| 02-06 Nov 2026 | Online | $3,950 | RESERVE A SEAT |
| 17-21 May 2027 | Online | $3,950 | RESERVE A SEAT |
| 06-10 Sep 2027 | Online | $3,950 | RESERVE A SEAT |
| 01-05 Nov 2027 | Online | $3,950 | RESERVE A SEAT |
Training Course Overview
Customer service has become a critical differentiator in competitive markets, where speed, accuracy, personalisation, and consistency directly influence customer loyalty and brand reputation. Organisations are under increasing pressure to handle growing volumes of interactions across multiple digital channels while maintaining high service quality and controlling operational costs.
Artificial Intelligence is redefining how customer service is designed, delivered, and managed. Technologies such as chatbots, virtual agents, natural language processing, predictive analytics, voice recognition, and robotic process automation enable organisations to provide faster responses, personalised experiences, and proactive problem resolution. AI does not replace human agents; it enhances their capabilities, allowing them to focus on complex, high-value customer interactions.
This AI-Driven Customer Service Excellence training course provides a practical and strategic framework for implementing AI-driven customer service. Participants will learn how to integrate AI into contact centres, digital channels, and CRM platforms, while ensuring governance, data protection, and ethical use. The course connects technology with business value, enabling organisations to improve customer satisfaction, operational efficiency, and service performance.
Training Course Objectives
By the end of this training course, participants will be able to:
- Understand how AI transforms customer service operations
- Design AI-enabled customer service models and workflows
- Deploy chatbots, virtual agents, and automation tools effectively
- Use AI for customer insight, sentiment analysis, and personalisation
- Integrate AI with CRM and contact centre platforms
- Improve response time, service quality, and customer satisfaction
- Apply governance, privacy, and ethical AI principles
- Measure performance and ROI of AI-driven service operations
Designed for
This training course is suitable to a wide range of professionals but will greatly benefit:
- Customer Service Managers and Directors
- Contact Centre and Call Centre Managers
- Customer Experience (CX) Professionals
- CRM and Digital Transformation Teams
- IT and Automation Managers
- Public Sector Service Managers
- Banking, Telecom, Retail, Utility, and E-commerce Service Leaders
Learning Methods
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.
The Course Outline
- Evolution of customer service models
- Core AI technologies in customer service (NLP, ML, RPA, Voice AI)
- Customer journeys in digital service environments
- Human–AI collaboration in service delivery
- Global best practices and case studies
- Chatbots and virtual customer assistants
- Voice bots and AI-enabled call centres
- Omni-channel service (web, chat, email, WhatsApp, social media)
- Designing effective AI conversations
- Escalation and handover to human agents
- AI-driven customer profiling and segmentation
- Sentiment and emotion analysis
- Predictive analytics for customer behaviour
- Personalised service and recommendation engines
- CRM and data integration
- Robotic Process Automation (RPA) for service processes
- Automating complaints, tickets, refunds, and follow-ups
- Workflow optimisation using AI
- Managing service quality and SLAs in AI-enabled environments
- Productivity and cost optimisation
- AI governance and ethical customer engagement
- Data privacy and regulatory compliance
- Risk management in AI-driven service
- Developing an AI customer service roadmap
- KPIs, dashboards, and ROI measurement
- Implementation planning and case study
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
In Association With
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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