An Intensive 5-day Training Course
Mastering Operations Crew Resource Management (OCRM)
Enhancing Team Coordination, Decision-Making, and Operational Safety
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 04-08 May 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 17-21 Aug 2026 | Barcelona - Spain | $5,950 | RESERVE A SEAT |
| 21-25 Dec 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 03-07 May 2027 | London - UK | $5,950 | RESERVE A SEAT |
| 16-20 Aug 2027 | Barcelona - Spain | $5,950 | RESERVE A SEAT |
| 20-24 Dec 2027 | London - UK | $5,950 | RESERVE A SEAT |
Training Course Overview
In modern high-stakes industries such as aviation, maritime, oil and gas, energy, and healthcare, success and safety rely not only on technology and technical expertise but also on the human element. Human performance, decision-making, and teamwork are decisive factors in reducing errors and ensuring operational excellence. A Operations Crew Resource Management Training equips professionals with the principles of effective leadership, communication, and situational awareness that build stronger, more resilient teams.
The OCRM Training Course focuses on developing the skills and mindset needed to anticipate risks, manage stress, and coordinate seamlessly in both routine and emergency scenarios. By integrating theory with real-world applications, participants learn how to transform operational environments into safer, more reliable systems. Through case studies, interactive discussions, and simulations, this course prepares professionals to embed Crew Resource Management principles into daily practice, ensuring higher performance and improved safety outcomes.
Training Course Objectives
The Operations Crew Resource Management Training provides participants with a structured understanding of the human factors that shape operational performance and reliability. The course develops leadership, communication, and decision-making skills essential for success in high-risk environments.
By the end of this course, participants will be able to:
- Explain the principles and evolution of Crew Resource Management across industries
- Identify human factor challenges that lead to errors and performance breakdowns
- Apply communication and leadership techniques for effective team coordination
- Enhance situational awareness and decision-making in complex situations
- Recognize, report, and manage human errors proactively
- Strengthen personal resilience to manage stress, fatigue, and pressure
- Demonstrate OCRM principles through practical simulations and role-play exercises
Designed for
This OCRM Training Course is designed for professionals who operate in critical environments where human performance directly impacts safety and efficiency. It is particularly suited to leaders, teams, and specialists who need to strengthen coordination and resilience.
This course is ideal for:
- Operations Supervisors and Team Leaders building high-performing crews
- Crew Members in aviation, maritime, energy, oil and gas, and healthcare
- Safety and Risk Management Professionals focused on reducing incidents
- Control Room and Emergency Response Teams in mission-critical roles
- Technical Engineers and Specialists in high-reliability sectors
- Professionals seeking certification in operations and safety management
Learning Methods
The Operations Crew Resource Management Training combines theory with experiential learning to ensure practical application. Facilitated by an expert instructor, the course incorporates structured lectures, interactive discussions, and real-world case studies. Group exercises and multimedia tools reinforce learning, while simulation-based training scenarios allow participants to practice applying CRM principles in realistic settings.
Each attendee will receive comprehensive course materials to support continuous application beyond the classroom. This approach ensures that participants leave with actionable insights and proven strategies to improve coordination, enhance safety, and strengthen team performance under pressure.
The Course Outline
- The evolution of CRM: from aviation origins to multi-industry adoption
- Key accidents and lessons learned: how CRM principles save lives
- Understanding human factors: limitations, strengths, and psychological dimensions
- The link between culture, leadership, and safety performance
- Building the foundation of a CRM mindset: cooperation, respect, and accountability
- The role of communication in preventing operational errors
- Barriers to effective communication: hierarchy, culture, stress, and fatigue
- Closed-loop communication and assertiveness without conflict
- Team roles and responsibilities: achieving synergy under pressure
- Conflict resolution strategies in operational settings
- Case study workshop: communication breakdowns and their consequences
- What situational awareness really means in operations
- Techniques to detect, maintain, and recover situational awareness
- The impact of stress, workload, and fatigue on decision-making
- Structured decision-making models for crisis situations
- Understanding bias, intuition, and judgment under uncertainty
- Simulation exercise: decision-making in a fast-changing environment
- The nature of human error: slips, lapses, and violations
- Threat and Error Management (TEM): predicting and controlling risks
- Proactive error reporting systems: building a safety culture
- Strategies for error detection, mitigation, and recovery
- Leadership’s role in managing operational risk
- Practical group activity: analyzing real-world incident reports
- Applying OCRM principles to daily operations
- Simulation scenarios: emergency drills, abnormal situations, and teamwork under stress
- Integrating CRM into Standard Operating Procedures (SOPs)
- Building resilient and adaptive operational teams
- Final review and group presentations
- Certification assessment and awarding of the Certificate in Operations Crew Resource Management (OCRM)
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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