Course Schedules

Classroom 11 Sessions
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Training Course Overview

Strategic Crisis Management, Incorporating Security & Major Emergency Response Training Course focuses on developing the leadership and decision-making capabilities required to manage crises and major emergencies effectively. In today’s complex operational environments, organizations face a wide range of potential threats that can impact operations, reputation, and business continuity. Effective crisis leadership requires timely information, clear decision-making, and coordinated emergency response strategies.

This Strategic Crisis Management Training Course provides professionals with the knowledge and skills needed to lead Crisis Management Teams (CMT) and Emergency Response Teams (ERT). Participants will explore how to identify risks, establish crisis management objectives, and apply leadership strategies to respond effectively during emergencies.

The course also examines leadership behaviour, human factors, and crisis communication strategies that influence decision-making during critical situations. By strengthening crisis leadership and response planning, participants will gain practical tools to manage emergencies, coordinate response teams, and protect organizational operations and reputation.

Training Course Objectives

The Strategic Crisis Management, Incorporating Security & Major Emergency Response Training Course aims to develop the strategic leadership and operational skills required to manage complex crises and emergency situations effectively. The course focuses on improving leadership decision-making, emergency response planning, and crisis coordination.

By the end of this training course, participants will be able to:

  • Develop an in-depth understanding of strategic crisis management principles and leadership responsibilities.
  • Design strategies that enable crisis management teams to respond efficiently and effectively during emergencies.
  • Analyze leadership behaviours that may negatively impact crisis response and apply effective leadership strategies.
  • Implement the five major functional areas of Incident Command Systems (ICS) during emergency situations.
  • Improve coordination between Crisis Management Teams (CMT) and Emergency Response Teams (ERT).
  • Plan and conduct multi-agency exercises to strengthen emergency preparedness and response capabilities.
  • Apply advanced leadership techniques that enhance decision-making during critical incidents.
  • Strengthen crisis communication strategies to support coordinated emergency management.

Designed for

The Strategic Crisis Management, Incorporating Security & Major Emergency Response Training Course is designed for professionals responsible for leading crisis management, emergency response, and business continuity activities within their organizations. It is particularly valuable for individuals who must make critical decisions during major incidents or emergencies.

This Strategic Crisis Management Training Course will greatly benefit:

  • Fire management professionals responsible for emergency response planning and coordination.
  • Security management professionals involved in organizational security and asset protection.
  • Health, safety, and environment professionals responsible for emergency preparedness and safety systems.
  • Operations, asset, and facility professionals responsible for maintaining operational continuity.
  • Risk management, marketing, and insurance professionals involved in organizational risk and crisis planning.
  • Designated incident, emergency, and crisis response professionals responsible for managing major incidents.
  • Line managers and supervisors responsible for coordinating operational teams during emergencies.
  • Professionals assigned crisis management responsibilities who require structured knowledge and guidance.

Learning Methods

This Strategic Crisis Management, Incorporating Security & Major Emergency Response Training Course uses a practical and interactive learning approach to ensure participants gain both strategic understanding and practical crisis response skills. The course combines instructor-led sessions with case studies, workshops, and simulation exercises.

Participants will examine real crisis scenarios and organizational case studies to understand how different crisis situations develop and how effective leadership can influence outcomes. These discussions allow participants to analyze crisis management strategies and identify best practices for emergency response.

Interactive exercises and group workshops provide opportunities to practice crisis communication, decision-making, and emergency response planning. Role-playing simulations will also allow participants to experience real-world crisis situations and strengthen leadership responses during critical incidents.

Through these learning methods, participants will develop the confidence and competence required to lead crisis management activities, coordinate response teams, and improve organizational preparedness for major emergencies.

Course Content

Day 1

Evaluate, Mitigate and Responding to Challenges

  • Understanding Strategic Crisis Management
  • Consider the complete range of risks to your organisation
  • CMT and ERT - Roles & Responsibilities
  • Issues management, master this before it becomes a Crisis
  • Who else inside and outside the organisation should be involved
  • Five deadly Leadership behaviours & Six winning strategies
  • Understanding 'denial-curve' and 'group-think' syndromes
Day 2

Planning & Security – Who and What Else Should be Considered

  • Security Management & Asset Protection
  • Case Studies, why some companies fail, and others survive
  • Based on the previous module, self-evaluation questionnaire
  • Developing, improving & implementing Emergency Response Plans
  • Business Continuity Management (BCM) Strategies
  • Case Study and Workshop
Day 3

Crisis Communications & Incident On-Scene Management

  • Incident Command Systems (ICS)
  • On Scene Crisis Management, essential elements for success
  • Emergency Communication Centres, avoiding the ten most common mistakes
  • Reputation Management - Managing Social Media
  • Press Conference & step by step guidance on how to conduct TV interviews
  • Case Study
  • Exercise: Crisis Communications Strategy
Day 4

The Human Factor – What Can Go Right and What Can Go Wrong?

  • Alerting and Warning
  • Evacuation Strategies
  • Major Incident Simulation - Role Playing Workshop
  • Psychological & Welfare concerns in Crisis Management
  • How to improve staff morale and confidence in the process
  • Questionnaire, are your batteries in good condition
  • Corporate Case Study – when the board get it wrong
Day 5

Crisis Management Plan Testing, Training and Exercising

  • Case Studies x 3 with the same root cause, are we learning
  • Exercises: a programme of learning and of validating plans and procedures
  • How to get advantageous results from an exercise
  • Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
  • Critique report writing, executive summaries and key recommendations
  • Closing the loop. Implementing recommendations, continuing the process

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
FREQUENTLY ASKED QUESTIONS

Learn more about this course

Yes. The Strategic Crisis Management, Incorporating Security & Major Emergency Response training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.

No. The Strategic Crisis Management, Incorporating Security & Major Emergency Response training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation

The Strategic Crisis Management, Incorporating Security & Major Emergency Response training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.

The Strategic Crisis Management, Incorporating Security & Major Emergency Response training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.

If you would like additional information about the Strategic Crisis Management, Incorporating Security & Major Emergency Response training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.

 

Participants attending the Strategic Crisis Management, Incorporating Security & Major Emergency Response training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.

The Strategic Crisis Management, Incorporating Security & Major Emergency Response training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.

Yes. Participants who successfully complete the Strategic Crisis Management, Incorporating Security & Major Emergency Response training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.

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