Strategic Crisis Management,
Incorporating Security &
Major Emergency Response

Crisis Management Team (CMT) and Emergency Response Team (ERT) Leaders must have access to the right information at the right time and level of detail to make effective decisions. Over the years, the importance of strong crisis leadership has been well-documented. With an increasing range of potential incidents and emergencies threatening business operations, production, and global reputation, effective crisis management has become more complex.

This new Anderson training course will teach you the principles of Strategic Crisis Management, focusing on how to identify, select, and implement your organization’s goals and objectives during a crisis. You will learn to leverage your authentic leadership qualities to achieve successful outcomes and effectively manage any crisis.

This Anderson training course will feature:

• How to be successful in the Four critical areas of Emergency Response
• Utilising the Five Levels of Leadership to get the maximum from your Teams
• Fourteen characteristics you need to learn to be an effective Crisis Leader
• How to avoid mis-management and so make a bad situation worse
• Rapidly establishing options, making judgements, redefining standards
• Analysis of the human factor, psychological readiness, discipline & leadership

By attending this Anderson training course, delegates will be able to:

• Acquire an in-depth knowledge of Strategic Crisis Management
• Develop strategies so you and your team respond efficiently and effectively
• Analyse Five deadly leadership behaviours and Six winning strategies in a crisis
• Implement the Five major functional areas of Incident Command Systems
• Plan for more beneficially rewarding multi-agency exercises
• Effectively use advanced techniques that will improve leadership performance at that critical time

Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.

This Anderson course is suitable to a wide range of professionals but will greatly benefit:

• Fire Management Professionals
• Security Management Professionals
• Health, Safety and Environment personnel
• Operation, Asset and Facility Professionals
• Risk, Marketing and Insurance Professionals
• Designated Incident, Emergency and Crisis Response Professionals
• Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
• Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject

• Understanding Strategic Crisis Management
• Consider the complete range of risks to your organisation
• CMT and ERT - Roles & Responsibilities
• Issues management, master this before it becomes a Crisis
• Who else inside and outside the organisation should be involved
• Five deadly Leadership behaviours & Six winning strategies
• Understanding 'denial-curve' and 'group-think' syndromes

• Security Management & Asset Protection
• Case Studies, why some companies fail, and others survive
• Based on the previous module, self-evaluation questionnaire
• Developing, improving & implementing Emergency Response Plans
• Business Continuity Management (BCM) Strategies
• Case Study and Workshop

• Incident Command Systems (ICS)
• On Scene Crisis Management, essential elements for success
• Emergency Communication Centres, avoiding the ten most common mistakes
• Reputation Management - Managing Social Media
• Press Conference & step by step guidance on how to conduct TV interviews
• Case Study
• Exercise: Crisis Communications Strategy

• Alerting and Warning
• Evacuation Strategies
• Major Incident Simulation - Role Playing Workshop
• Psychological & Welfare concerns in Crisis Management
• How to improve staff morale and confidence in the process
• Questionnaire, are your batteries in good condition
• Corporate Case Study – when the board get it wrong

• Case Studies x 3 with the same root cause, are we learning
• Exercises: a programme of learning and of validating plans and procedures
• How to get advantageous results from an exercise
• Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
• Critique report writing, executive summaries and key recommendations
• Closing the loop. Implementing recommendations, continuing the process

Anderson Certificate of Completion will be provided to delegates who attend and complete the course.