Certificate in Behavioural Management
and Emotional Intelligence

Have you ever wished that you will be a happier person and a more impactful leader? In this highly interactive Anderson training course, you will develop the art and science of managing yourself and managing others. You will learn the latest scientific breakthroughs on the science of managing your emotions. Leaders who can touch the hearts of their employees will help their organizations achieve the required goals and become more productive managers.

This Anderson training course will feature:

• Insights into emotional intelligence
• Importance of behavioral management
• Handling conflicts
• Key leadership skills for workplace success
• Managing pressure in the workplace

By attending this Anderson training course, delegates will be able to:

• Identify your personal behavioral style
• Develop an awareness of others’ behavioral patterns
• Recognize the benefits of emotional intelligence
• Discover how to manage your emotions
• Identify techniques for dealing with difficult behaviors

This Anderson training course is suitable for:

• Individuals in leadership roles
• Individuals being groomed for leadership
• Individuals working together in teams
• Any person actively involved in interacting with others
• Any person interested to learn more about behavioral patterns

• IQ and EQ defined
• Intrapersonal and Interpersonal skills
• Emotional Intelligence in the workplace
• Your personality style
• Understanding and validating emotions in others
• Emotional intelligence for behavioral management

• Getting organized for peak performance
• The power of behavioral change
• How to change our perspective
• Setting goals for behavioral management
• Stopping procrastination
• Workload analysis for time management

• Understanding conflict
• To talk or not to talk
• Preventing conflict problems
• Core reasons for conflicts
• Assertive anger for handling conflicts
• How to de-stress during conflict

• Stages of human development
• Self-esteem definition
• Building confidence in others
• How to create positive impressions
• Increasing your self-esteem
• Controlling your thoughts

• Causes of workplace pressure
• Identifying pressure points
• How to recognize others’ emotions
• Coping with stress
• Expressing yourself while under pressure
• Developing a personal action plan

Anderson Certificate of Completion will be provided to delegates who attend and complete the course