Certificate in Behavioural Management
and Emotional Intelligence

Have you ever envisioned becoming a happier individual and a more influential leader? Join us in this dynamic Anderson training course where you'll cultivate the skills of self-management and team leadership. Explore cutting-edge insights into emotional intelligence, empowering you to navigate your emotions effectively.

Leaders capable of resonating with their team members are instrumental in driving organizational success and fostering a culture of productivity.

This Anderson course will cover:

• Deep dives into emotional intelligence
• The critical role of behavioral management
• Strategies for conflict resolution
• Essential leadership skills for thriving in the workplace
• Techniques for effectively managing workplace pressure

By attending this Anderson training course, delegates will be able to:

• Identify your personal behavioral style
• Develop an awareness of others’ behavioral patterns
• Recognize the benefits of emotional intelligence
• Discover how to manage your emotions
• Identify techniques for dealing with difficult behaviors

This Anderson training course is suitable for:

• Individuals in leadership roles
• Individuals being groomed for leadership
• Individuals working together in teams
• Any person actively involved in interacting with others
• Any person interested to learn more about behavioral patterns

• IQ and EQ defined
• Intrapersonal and Interpersonal skills
• Emotional Intelligence in the workplace
• Your personality style
• Understanding and validating emotions in others
• Emotional intelligence for behavioral management

• Getting organized for peak performance
• The power of behavioral change
• How to change our perspective
• Setting goals for behavioral management
• Stopping procrastination
• Workload analysis for time management

• Understanding conflict
• To talk or not to talk
• Preventing conflict problems
• Core reasons for conflicts
• Assertive anger for handling conflicts
• How to de-stress during conflict

• Stages of human development
• Self-esteem definition
• Building confidence in others
• How to create positive impressions
• Increasing your self-esteem
• Controlling your thoughts

• Causes of workplace pressure
• Identifying pressure points
• How to recognize others’ emotions
• Coping with stress
• Expressing yourself while under pressure
• Developing a personal action plan

Anderson Certificate of Completion will be provided to delegates who attend and complete the course