Best Practices in
Multishift Operations

If you're eager to discover how leading operational organizations effectively manage round-the-clock, multiple-shift operations to achieve exceptional performance and cultivate top-tier talent, this Anderson training course is your gateway.

Operating in multiple shifts presents unique challenges, including fatigue and frequent personnel rotations. Regardless of industry, 24-hour operations must address and surmount these obstacles to compete successfully, ensuring safety, efficiency, and sustained excellence. Embracing best practices in shift management leads to notable reductions in incidents, waste, and operational issues like throughput and communication deficiencies.

By attending this Anderson training course, delegates will be able to:

• Recognize and appreciate the issues associated with 24/7 shift operation
• Identify and develop strategies to manage shift risks and issues and become a world-class 24/7 operation
• Benchmark their performance against that of world-class facilities
• Appreciate the impact of better communication and leadership for shift working
• Explore alternative shift schedules
• Develop effective Shift Supervisors

This Anderson training course is suitable for operation personnel and their managers and other professionals who support them. For example:

• Operational managers
• Shift supervisors and shift team leaders
• Personnel interested in Quality and Quality Assurance
• Maintenance and Engineering Personnel
• Training & Development Personnel
• Personnel from Logistics or Network Support Teams
• HR Personnel and those involved in Staff health and welfare at any level

• Shift Working Self-Assessment - How does your operation measure up?
• Communication
• Continuity of operation and Consistency of approach
• Benchmarking against world-class operations
• Shift-to-shift handover
• Fatigue and its consequences and other People issues

• Deliver effective management communication to all shifts
• Improve shift leader-team communications
• Develop effective interfaces across shifts
• Best practices for effective shift handover and Start of shift meetings
• Teamwork
• Effective standard operating procedures and Training and developing Shift Teams 

• Evolution of the role of supervisor
• Training and developing effective supervisors 
• Benchmarking performance of supervisors
• Understanding CI
• Workplace organization, 5S and TPS
• Management visibility/GEMBA

• The body clock and circadian rhythms
• Causes of fatigue & Fatigue Countermeasures
• Ergonomics
• History of shift working 
• Alternative Shift Schedules
• Analysis of delegates' shift schedules and issues 

• Managing performance
• Dealing with poor performance
• Improving Motivation and Counseling
• Discipline
• Consistency of approach
• Applying the Learning - Group Vision and Action Plan

Anderson Certificate of Completion will be provided to delegates who attend and complete the course.