Simplification of
Work Processes & Procedures

In today’s complex and multilingual workplace, the complete understanding of procedures and work instructions is challenging but essential, so is full compliance. This practical and highly engaging Anderson training course will prepare all participants to design, develop, manage, control, implement, simplify and monitor Work Processes and Procedures and other associated Management System documents such as work instructions, forms, labels and tags. The training course will especially focus on simplifying procedures in order to ensure full understanding by all. This highly practical training course fully prepares delegates to translate Policy into Action by developing the relevant simple to understand and use Procedures written clearly in Plain English.

By the end of this Anderson training course, participants will be able to:

• Describe the purpose, advantages and structure of a Document Management System
• Demonstrate how management documentation is developed
• Identify who needs to be involved in the process
• Write clearly and simply
• Analyse process flowcharts to simplify the procedures

This training course will prove to be valuable and productive for all those who are interested in writing, reviewing, simplifying or managing work processes and procedures. Participants of all levels will gain valuable knowledge and skills.

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

• All staff involved in writing procedures or other work process related documents
• Those managing the procedures
• Administration and Secretarial Professionals
• Those involved in auditing work procedures/documentation
• Management System Documentation and Quality Professionals

• Today’s complex work environment
• Understanding the primary drivers for workplace complexity
• The pressing business needs for simplification
• Definitions of Processes, Procedures and business documentation
• Case Study: Simplification with a Standard Operating Procedure
• Complexities arising from frequent change

• Considering how work is done and exploring Work Flow
• All about Procedures
• The stages of work simplification
• Redefining how work gets done and designing simplified procedures
• Writing simple, clear and concise procedures to remove complexity
• Applying the Plain English Standard

• The management and control of documents
• Developing and writing Work Instructions
• Publishing and distributing the documentation for ease of use
• Work place visuals – getting the procedure onto the job
• The opportunities for technology and automation
• Simplification of electronic forms

• Joined up systems – avoiding business errors and problems
• The use of different Flowcharts in simplification projects
• Flowchart elements – examples from BPMN
• Simplify or a need to re-engineer? Considering dynamic technological and design innovations
• Stages of work processes and process simplification opportunities
• Simplification Action Plan

• Identifying problems using workflow analysis
• Identifying opportunities for decluttering the whole organisation
• Building a Simplification Project team
• What can be simplified first and why: organisational, individual and work specific views
• Action plan for developing and implementing the new procedure
• Case Studies

Anderson Certificate of Completion will be provided to delegates who attend and complete the course