Upcoming Sessions

29 Apr-03 May 2024Dubai - UAE$5,950
24-28 Jun 2024Dubai - UAE$5,950
16-20 Sep 2024Dubai - UAE$5,950

The training course is also available in Online format. Discover the dates

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Training Course Overview

Administrative excellence comes from the ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy.  Organising all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.   This Anderson training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships.

Training Course Objectives

By attending this Anderson training course, delegates will be able to:

  • Work smarter and leverage their time to get things done quicker
  • Set and achieve short and long term goals, as well as arranging meetings, projects and events successfully
  • Communicate confidently and clearly at all levels
  • Present themselves professionally in meetings and presentations
  • Organise themselves, their office, and their executives more effectively

Designed for

This Anderson training course is suitable for a wide range of professionals but will greatly benefit:

  • Office Managers or Coordinators
  • Executive Secretaries
  • Administrative Assistants
  • Administrative Managers
  • Executive Assistants
Download Course Brochure in Pdf format
Download Course Brochure

Training Course Overview

Administrative excellence comes from the ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy.  Organising all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.   This Anderson training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships.

Training Course Objectives

By attending this Anderson training course, delegates will be able to:

  • Work smarter and leverage their time to get things done quicker
  • Set and achieve short and long term goals, as well as arranging meetings, projects and events successfully
  • Communicate confidently and clearly at all levels
  • Present themselves professionally in meetings and presentations
  • Organise themselves, their office, and their executives more effectively

Designed for

This Anderson training course is suitable for a wide range of professionals but will greatly benefit:

  • Office Managers or Coordinators
  • Executive Secretaries
  • Administrative Assistants
  • Administrative Managers
  • Executive Assistants

Day One: Mastering your Workload

  • What is your personal and work vision?
  • The secrets to working smarter rather than harder
  • Achieving long and short term goals through proper scheduling and prioritizing
  • Setting up administrative systems and procedures that work
  • Time Management secrets to adopt and time wasters to avoid
  • The latest technology to help you achieve administrative excellence

Day Two: Essential Communication Skills

  • Common communication styles
  • How to be an assertive communicator
  • How to set boundaries without saying "no"
  • Understanding different personality types
  • Dealing with difficult personalities and situations
  • Emotional intelligence at work
  • Avoiding ego games and unnecessary conflicts

Day Three: Working with your Boss and your Team

  • Managing administrative responsibilities in the virtual work place
  • Developing a strategic partnership with your boss
  • Keeping on top of calendars, appointments and schedules
  • Making travel and accommodation arrangements
  • Preparing the office and tasks for your absence – holiday or lockdown
  • Organising, attending and minuting meetings – online and in person

Day Four: Professionalism in the Workplace

  • Handling the Phone Professionally –  avoiding common mistakes we all make
  • Writing friendly and professional emails
  • Social media and technology savviness
  • Mind Mapping for organising and planning
  • Event planning – Small and medium sized project planning basics
  • Making confident, clear presentations – on line or in person
  • Maintaining your professional image – even whilst working at home

Day Five: Self and Stress Management

  • Managing your responsibilities, roles, resources and relationships from the inside-out
  • The power of the sub-consciousness
  • How to remain motivated and passionate about work in times of uncertainty
  • Handling stress and pressure and anger at work
  • Work life balance – how to achieve it
  • Taking care of yourself and others without burn out
  • Where to go from here – continuing professional development

The Certificate

    Anderson Certificate of Completion will be provided to delegates who attend and complete the course

Info & In-house Solution

For more information about this course, call or email us at:

Call us: +971 4 365 8363

Email: info@anderson.ae

Request for a Tailor-made training and educational experience for your organization now:

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