Achieving Administrative Excellence

Administrative excellence comes from the ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy.  Organising all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.   This Anderson training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships.

By attending this Anderson training course, delegates will be able to:

• Work smarter and leverage their time to get things done quicker
• Set and achieve short and long term goals, as well as arranging meetings, projects and events successfully
• Communicate confidently and clearly at all levels
• Present themselves professionally in meetings and presentations
• Organise themselves, their office, and their executives more effectively

This Anderson training course is suitable for a wide range of professionals but will greatly benefit:

• Office Managers or Coordinators
• Executive Secretaries
• Administrative Assistants
• Administrative Managers
• Executive Assistants

• What is your personal and work vision?
• The secrets to working smarter rather than harder
• Achieving long and short term goals through proper scheduling and prioritizing
• Setting up administrative systems and procedures that work
• Time Management secrets to adopt and time wasters to avoid
• The latest technology to help you achieve administrative excellence

• Common communication styles
• How to be an assertive communicator
• How to set boundaries without saying "no"
• Understanding different personality types
• Dealing with difficult personalities and situations
• Emotional intelligence at work
• Avoiding ego games and unnecessary conflicts

• Managing administrative responsibilities in the virtual work place
• Developing a strategic partnership with your boss
• Keeping on top of calendars, appointments and schedules
• Making travel and accommodation arrangements
• Preparing the office and tasks for your absence – holiday or lockdown
• Organising, attending and minuting meetings – online and in person

• Handling the Phone Professionally –  avoiding common mistakes we all make
• Writing friendly and professional emails
• Social media and technology savviness
• Mind Mapping for organising and planning
• Event planning – Small and medium sized project planning basics
• Making confident, clear presentations – on line or in person
• Maintaining your professional image – even whilst working at home

• Managing your responsibilities, roles, resources and relationships from the inside-out
• The power of the sub-consciousness
• How to remain motivated and passionate about work in times of uncertainty
• Handling stress and pressure and anger at work
• Work life balance – how to achieve it
• Taking care of yourself and others without burn out
• Where to go from here – continuing professional development

Anderson Certificate of Completion will be provided to delegates who attend and complete the course