Course Schedules

Classroom 5 Sessions
Online / Live
Live

No dates scheduled

Introduction

Agency Banking Training Course equips banking and finance professionals with the expertise required to structure, implement, and manage effective agency banking frameworks. This comprehensive Course explores the operational, strategic, and regulatory dimensions of Agency Banking, enabling organisations to expand financial inclusion while maintaining strong governance and risk controls.

Participants will develop practical insight into designing internal financial models, managing reconciliation processes, and establishing sustainable agent relationships. The course also examines risk environments, control mechanisms, and compliance requirements that influence successful agency banking operations.

Through real-world case studies and applied exercises, delegates strengthen their analytical capabilities and operational decision-making skills. By the end of this Agency Banking Training Course, professionals will be fully prepared to implement, supervise, and optimise agency banking systems aligned with institutional strategy, regulatory standards, and long-term growth objectives.

What are the Goals?

This Agency Banking Training Course enables delegates to build structured and compliant agency banking models that support institutional growth. Participants will gain the technical and analytical skills required to manage risk, strengthen controls, and ensure effective operational performance.

By the end of the Course, delegates will be able to:

  • Devise a practical and scalable Agency Banking model for implementation
  • Identify, assess, and manage operational and financial risks
  • Develop an internal financial model aligned with organisational objectives
  • Perform accurate reconciliation of agency transactions
  • Establish and evaluate agency banking relationships effectively
  • Strengthen compliance, consumer protection, and reporting practices
  • Implement structured controls within the agency banking ecosystem

Who is this Training Course for?

This Agency Banking Course is designed for professionals with practical knowledge of the banking sector who are involved in financial management or strategic development. It is particularly valuable for those seeking to enhance their technical expertise in agency banking operations and compliance.

This Training Course is suitable for:

  • Accountants seeking to understand the scope and structure of Agency Banking
  • Financial managers aiming to strengthen strategic implementation capabilities
  • External auditors developing technical and compliance-focused expertise
  • Internal auditors seeking to add measurable value to agency banking systems
  • Banking professionals responsible for risk, control, or reconciliation functions
  • Professionals wishing to broaden their technical background within the banking industry

How will this Training Course be Presented?

This Agency Banking Training Course uses a structured and practical learning approach to ensure immediate workplace application. The Course combines expert-led instruction with interactive discussions that explore agency banking models, risk environments, and control frameworks.

Delegates will engage in case studies, scenario-based exercises, and analytical reviews of real-world agency banking structures. Practical sessions focus on reconciliation processes, financial reporting, agent assessment, and compliance monitoring.

Group discussions encourage knowledge sharing and critical thinking, while guided exercises support the development of internal financial models and strategic implementation roadmaps.

By integrating theory with applied practice, this Course ensures participants gain both conceptual understanding and practical capability to manage, supervise, and optimise agency banking operations effectively.

Course Content

Day 1

Agency Banking Strategy & Ecosystem

  • Agency banking market evolution
  • Agent model design choices
  • Roles, limits and prohibitions
  • Financial inclusion business case
  • Digital channels and interoperability
  • Current regulatory expectations
Day 2

Risk, AML & Consumer Protection

  • Operational and conduct risks
  • AML, CFT and eKYC
  • Fraud typologies and controls
  • Consumer protection obligations
  • Data privacy and security
  • Complaint handling and escalation
Day 3

Agent Governance & Control Framework

  • Agent due diligence standards
  • Contracts, onboarding and training
  • Segregation of duties controls
  • Monitoring agent performance
  • Liquidity and cash management
  • Supervision and field reviews
Day 4

Technology, Settlement & Reconciliation

  • Transaction flow mapping
  • Core system integration points
  • Settlement and exception handling
  • Reconciliation control checkpoints
  • Management and regulatory reporting
  • KPIs, alerts and dashboards
Day 5

Implementation, Scaling & Assurance

  • Implementation roadmap development
  • Pilot design and governance
  • Control testing and assurance
  • Incident response and remediation
  • Continuous improvement priorities
  • Action planning and wrap-up

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
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