An Intensive 5-day Training Course
Certificate in
Effective Customer Complaints,
Management and Resolution
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 24-28 Nov 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 02-06 Feb 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 01-05 Jun 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 14-18 Sep 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 23-27 Nov 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Training Course Overview
Our Certificate in Effective Customer Complaints Management and Resolution training course is tailored to provide participants with the vital skills and knowledge required for proficiently handling and managing customer complaints. Recognizing that customer complaints serve as invaluable feedback and can greatly influence an organization's reputation and financial performance, it becomes imperative for businesses to address complaints in a professional manner and strive for satisfactory resolutions. This course offers practical insights and strategies aimed at adeptly managing complaints, bolstering customer relations, and elevating the overall customer experience.
Training Course Objectives
By the end of this training course, participants will be able to:
- Understand the importance of effective customer complaints handling and its impact on business success
- Develop and implement a structured complaint handling process
- Identify and address the root causes of customer complaints to prevent recurrence
- Apply conflict resolution and de-escalation techniques to handle challenging customer interactions
- Utilize feedback loops for continuous improvement in complaint management
- Enhance customer satisfaction and loyalty through effective complaint resolution
Designed for
This training course is suitable to a wide range of professionals but will greatly benefit:
- Customer service representatives
- Frontline staff interacting with customers
- Customer support teams
- Supervisors and team leads
- Managers responsible for customer service and satisfaction
- Quality assurance and process improvement specialists
- Anyone interested in improving their skills in customer complaints handling and management
The Course Outline
- Overview of the course and its objectives
- Importance of effective complaint handling
- Types and sources of customer complaints
- The impact of unresolved complaints on businesses
- Developing a complaint handling process
- Steps in effective complaint resolution
- Setting realistic expectations for complaint resolution
- Identifying the root causes of complaints
- Fishbone (Ishikawa) diagram technique
- Pareto analysis for prioritizing issues
- Understanding conflict in complaint situations
- Techniques for de-escalating customer emotions
- Conflict resolution strategies
- Handling escalated complaints and when to involve supervisors
- The importance of feedback loops in complaint management
- Establishing a feedback system
- Key performance indicators (KPIs) for complaint handling
- Using customer feedback for process improvement
- Course wrap-up, certificates, and closing remarks
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course.
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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