Training Course Overview
Today's customers are exceptionally informed, connected, and empowered. In this customer-centric landscape, managers must prioritize the customer experience (CX) to enhance customer value effectively. This Customer Experience Perfection for Modern Managers training course is tailored for modern managers seeking practical insights on understanding why, what, and how to implement exceptional customer experiences with actionable solutions.
Throughout the training course, managers will discover practical methods to elevate customer experiences and leverage customer intelligence for competitive edge. They will gain valuable insights through practical ideas and real-world examples.
Training Course Objectives
By attending this Anderson training course, delegates will be able to:
- Understand the customer experience framework
- Develop strategic approach for implementing CX
- Gain the knowledge of customer journeys
- Learn how to employ and motivate a CX team
- Learn how to create a customer focused culture
Designed for
This Anderson training course is suitable for a wide range of professionals but will greatly benefit:
- Customer Experience Managers / Directors / Officers
- Head of Customer Service Department
- Customer Relationship Managers
- Customer Service Department Managers / Supervisors
- Customer Satisfaction Managers / Directors / Supervisors
- Account Managers / Team Leaders / Team Managers
- Other managers required to understand customer experience