An Intensive 5-day Training Course
Empowering the First-Line Manager
Developing Confident Frontline Leaders for Operational Excellence
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 20-24 Apr 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 20-24 Jul 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 21-25 Sep 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 02-06 Nov 2026 | Barcelona - Spain | $5,950 | RESERVE A SEAT |
| 19-23 Apr 2027 | London - UK | $5,950 | RESERVE A SEAT |
| 19-23 Jul 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 20-24 Sep 2027 | London - UK | $5,950 | RESERVE A SEAT |
| 01-05 Nov 2027 | Barcelona - Spain | $5,950 | RESERVE A SEAT |
Training Course Overview
Empowering the First-Line Manager Training Course is designed to strengthen the capabilities of managers who play a critical role in daily operational success. In today’s demanding work environment, first-line managers are expected to lead teams, manage performance, and drive results while balancing constant change and increasing expectations.
This training course focuses on developing the practical skills required to lead teams effectively, solve workplace challenges, and support organisational objectives. Participants will gain a clear understanding of the responsibilities, behaviours, and competencies expected of successful first-line managers.
Through structured learning and practical application, the course explores leadership styles, communication approaches, decision-making techniques, and performance management practices. Delegates will develop greater confidence in managing people, organising team resources, and improving operational effectiveness. By enhancing leadership capability at the frontline level, participants will be better equipped to motivate teams, improve productivity, and contribute to sustained organisational performance.
Training Course Objectives
First-line management skills are essential for maintaining operational efficiency and team performance. This training course equips participants with practical tools to lead people, manage work processes, and support continuous improvement.
By the end of this training course, participants will be able to:
- Understand the role of the first-line manager in organisational success
- Apply structured problem-solving and critical thinking techniques
- Use effective decision-making processes in daily operations
- Implement practical communication and influencing methods
- Organise, plan, and utilise team resources efficiently
- Apply performance management techniques to improve individual results
- Support team development through feedback, coaching, and guidance
Designed for
The Empowering the First-Line Manager Training Course is suitable for professionals responsible for supervising teams and managing daily operations. It is especially valuable for individuals transitioning into management or preparing for increased leadership responsibility.
This course will greatly benefit:
- First-line managers responsible for team performance
- Team leaders overseeing operational activities
- Supervisors managing people and resources
- Newly promoted managers adapting to leadership roles
- Future managers preparing for supervisory responsibilities
- Professionals seeking to strengthen people management capability
Learning Methods
First-line manager learning methods focus on practical, workplace-based skill development. This training course combines structured instruction with interactive learning to ensure concepts can be immediately applied.
Participants engage in group discussions, problem-solving exercises, and scenario-based activities that reflect real operational challenges. Practical workshops support the development of leadership behaviour, communication skills, and decision-making confidence.
The course also includes coaching-style activities, performance exercises, and guided reflection to reinforce learning. Facilitated discussions encourage knowledge sharing and peer learning, while structured feedback supports continuous improvement.
This applied learning approach ensures participants leave with clear tools, techniques, and action plans to enhance leadership effectiveness, manage teams confidently, and improve operational performance in real-world working environments.
The Course Outline
- Understanding the First Line Manager Role
- Key Behaviours, Characteristics and Competence
- Understanding leadership preference style
- Maximising your personal Power Bases
- Applying Emotional Intelligence for order
- Managing change in the workplace
- Risk analysis and identification of problems
- Essential work-based problem-solving models and techniques
- Harnessing the power of Creativity and Innovation
- Group Think: Application and Analysis
- Critical and Systems Thinking in work
- Maximising key decision-making processes
- Influence or Persuasion?
- Defining key personalities in the workplace
- Mastering powerful Interpersonal techniques
- Overcoming issues using the Golden Phrase of communication
- Developing personal authenticity, credibility and trust
- Managing meetings and handover briefings
- Time management: ‘Killers and Liberators’
- Essential Project Planning and Organising skills
- Allocating resources effectively and efficiently
- Motivation - defining need to lead others
- Effective delegation & Job Enrichment
- Team dynamics and structure for high performance
- Unlocking people performance and potential
- Setting goals and objectives for increased performance
- Work place Coaching for maximum results
- Continuous improvement through individual feedback
- Practical: Performance Exercise
- Review and Next Steps
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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