Upcoming Sessions

22-26 Apr 2024London - UK$5,950
22-26 Jul 2024Dubai - UAE$5,950
23-27 Sep 2024London - UK$5,950
04-08 Nov 2024Barcelona - Spain$5,950

Training Course Overview

What type of First Line Manager is needed in today’s modern world? How do you lead and manage your people to continued success?  Do you want to increase the performance of your team to achieve their best?  With the increased demands made in today’s working environment the importance of having excellent First Line Managers in the organisation is now more important than ever.

An effective and efficient workforce is vitally important for organisational success – and the First Line Manager is ‘the’ key catalyst for making this happen.  Are you up for the challenge to gain advanced skills and tools needed to enhance your role further?  Our highly engaging Anderson training course designed specifically for those who are in, or newly promoted to First Line Manager positions, has been developed to answer these, and other challenging questions.

Training Course Objectives

By attending this Anderson training course, delegates will be able to:

  • Understand the role of the First Line Manager in achieving organisational success
  • Apply key work-based problem solving, critical thinking and decision-making processes
  • Define and apply work-based influence and communication techniques
  • Organise and plan the effective use of Team resources
  • Provide performance management techniques to increase the performance of others

Designed For

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers
  • Team Leaders
  • Supervisors
  • Newly promoted or identified future Managers, Team Leaders or Supervisors
Download Course Brochure in Pdf format
Download Course Brochure

Training Course Overview

What type of First Line Manager is needed in today’s modern world? How do you lead and manage your people to continued success?  Do you want to increase the performance of your team to achieve their best?  With the increased demands made in today’s working environment the importance of having excellent First Line Managers in the organisation is now more important than ever.

An effective and efficient workforce is vitally important for organisational success – and the First Line Manager is ‘the’ key catalyst for making this happen.  Are you up for the challenge to gain advanced skills and tools needed to enhance your role further?  Our highly engaging Anderson training course designed specifically for those who are in, or newly promoted to First Line Manager positions, has been developed to answer these, and other challenging questions.

Training Course Objectives

By attending this Anderson training course, delegates will be able to:

  • Understand the role of the First Line Manager in achieving organisational success
  • Apply key work-based problem solving, critical thinking and decision-making processes
  • Define and apply work-based influence and communication techniques
  • Organise and plan the effective use of Team resources
  • Provide performance management techniques to increase the performance of others

Designed For

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers
  • Team Leaders
  • Supervisors
  • Newly promoted or identified future Managers, Team Leaders or Supervisors

Day 1: The Role of the First Line Manager

  • Understanding the First Line Manager Role
  • Key Behaviours, Characteristics and Competence
  • Understanding leadership preference style
  • Maximising your personal Power Bases
  • Applying Emotional Intelligence for order
  • Managing change in the workplace

Day 2: Operational Problem Solving and Critical Thinking Skills

  • Risk analysis and identification of problems
  • Essential work-based problem-solving models and techniques
  • Harnessing the power of Creativity and Innovation
  • Group Think: Application and Analysis
  • Critical and Systems Thinking in work
  • Maximising key decision-making processes

Day 3: Influencing Others for Success

  • Influence or Persuasion?
  • Defining key personalities in the workplace
  • Mastering powerful Interpersonal techniques
  • Overcoming issues using the Golden Phrase of communication
  • Developing personal authenticity, credibility and trust
  • Managing meetings and handover briefings

Day 4: Organising and Managing Your Team Resources

  • Time management: ‘Killers and Liberators’
  • Essential Project Planning and Organising skills
  • Allocating resources effectively and efficiently
  • Motivation - defining need to lead others
  • Effective delegation & Job Enrichment
  • Team dynamics and structure for high performance

Day 5: Managing Others Performance for Operational Excellence

  • Unlocking people performance and potential
  • Setting goals and objectives for increased performance
  • Work place Coaching for maximum results
  • Continuous improvement through individual feedback
  • Practical: Performance Exercise
  • Review and Next Steps

The Certificate

    Anderson Certificate of Completion will be provided to delegates who attend and complete the course

Info & In-house Solution

For more information about this course, call or email us at:

Call us: +971 4 365 8363

Email: info@anderson.ae

Request for a Tailor-made training and educational experience for your organization now:

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