Day One: Leadership Skills
- The roles, behaviours, skills and attitudes of a great supervisor
- Clarifying the teams purpose, vision, mission, values and tasks
- Key leadership styles
- How to be a great team leader
- Getting input and involvement from the team
- Common supervisor mistakes and how to avoid them
Day Two: Time Management Skills
- How to work smarter instead of just harder and longer
- Taking control of your time and tasks
- Planning, prioritizing and scheduling work
- Handling issues such as interruptions, accessibility & multiple deadlines
- Delegating tasks and responsibilities
- Improving concentration and focus in the digital age
Day Three: Communication Skills
- Group dynamics and team formation
- The essential habits of highly effective teams
- Dealing with problematic behaviours
- Understanding communication styles
- Managing conflicts on the team
- Emotional intelligence and self-management
Day Four: Coaching Skills
- Analyzing your team members strengths and development needs
- Coaching, training and developing staff
- Motivating the team and individuals
- Giving and receiving feedback effectively
- How to influence and bring out the best in others
- How to give a clear and memorable presentation
Day Five: Essential Skills
- Problem solving techniques
- Logical and Intuition Decision Making
- Creating a culture of creativity in your office
- Running productive and creative meetings
- Mind Mapping – the ultimate tool for enhanced thinking
- Project Planning Basics