Enhancing Customer
Satisfaction and Loyalty
with ISO 10001-10004 Compliance

In today's competitive business environment, achieving and maintaining high levels of customer satisfaction and loyalty are critical for organizational success. To support you in this endeavor and ensure adherence to international standards, we offer a comprehensive training program focused on Enhancing Customer Satisfaction and Loyalty through ISO 10001-10004 Compliance. This course is designed to equip you with the necessary knowledge and skills to align your organization's practices with ISO 10001-10004 standards, thereby enhancing customer trust and fostering lasting loyalty.

By the end of this online training course, participants will be able to: 

• Understand the principles and requirements of ISO 10001-10004 standards
• Develop and implement Codes of Conduct for customer satisfaction in line with ISO 10001
• Effectively handle customer complaints and implement ISO 10002 compliant processes
• Resolve customer disputes using ISO 10003 guidelines
• Monitor and measure customer satisfaction using ISO 10004 methodologies
• Implement continuous improvement strategies to enhance customer loyalty

This online training course is suitable to a wide range of professionals but will greatly benefit:

• Quality managers and executives
• Customer service managers and representatives
• Compliance officers
• Business process improvement specialists
• Sales and marketing professionals
• Anyone responsible for ensuring customer satisfaction and loyalty within their organization

This online training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The facilitator will provide interactive presentation that incorporates slides, videos, group discussion, and practical exercises to examine all aspects of the topic.

• Welcome and Course Overview
• Understanding the Importance of Customer Satisfaction
• Introduction to ISO 10001-10004 Standards
• Benefits of ISO 10001-10004 Compliance
• Principles of Customer-Centric Organizations

• Review of ISO 10001 Requirements and Guidelines
• Developing Codes of Conduct for Customer Satisfaction
• Case Studies and Best Practices
• Implementing and Communicating Codes of Conduct
• Ensuring Compliance and Monitoring

• Introduction to ISO 10002 Requirements and Framework
• Customer Complaints Handling Process
• Root Cause Analysis Techniques
• Developing Effective Complaint Resolution Strategies
• Corrective Action Planning

• ISO 10003: Requirements and Principles
• Dispute Resolution Procedures and Techniques
• Mediation and Arbitration
• Practical Application of ISO 10003 Guidelines
• Real-Life Dispute Resolution Scenarios

• ISO 10004 Guidelines and Framework
• Designing Effective Customer Feedback Surveys
• Data Analysis and Performance Metrics
• Collecting and Analyzing Customer Feedback
• Continuous Improvement Strategies
• Course Review and Key Takeaways

Anderson e-Certificate of Completion will be provided to delegates who attend and complete the online course