Online Training Course Overview
In today's competitive business landscape, customer satisfaction and loyalty are paramount for organizational success. To help you achieve and maintain high levels of customer satisfaction and loyalty while adhering to international standards, we present this comprehensive training program on Enhancing Customer Satisfaction and Loyalty with ISO 10001-10004 Compliance. This online training course will provide you with the knowledge and skills needed to align your organization's practices with ISO 10001-10004 standards, fostering customer trust and loyalty.
Online Training Course Objectives
By the end of this online training course, participants will be able to:
- Understand the principles and requirements of ISO 10001-10004 standards
- Develop and implement Codes of Conduct for customer satisfaction in line with ISO 10001
- Effectively handle customer complaints and implement ISO 10002 compliant processes
- Resolve customer disputes using ISO 10003 guidelines
- Monitor and measure customer satisfaction using ISO 10004 methodologies
- Implement continuous improvement strategies to enhance customer loyalty
Designed for
This online training course is suitable to a wide range of professionals but will greatly benefit:
- Quality managers and executives
- Customer service managers and representatives
- Compliance officers
- Business process improvement specialists
- Sales and marketing professionals
- Anyone responsible for ensuring customer satisfaction and loyalty within their organization
Learning Method
This online training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The facilitator will provide interactive presentation that incorporates slides, videos, group discussion, and practical exercises to examine all aspects of the topic.