An Intensive 5-day Training Course
Essential People Skills
for Team Leaders, Line Managers
and Supervisors
Developing Communication, Emotional Intelligence and Conflict Skills for Leaders
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 23-27 Mar 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 08-12 Jun 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 19-23 Oct 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 28 Dec 2026-01 Jan 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 22-26 Mar 2027 | London - UK | $5,950 | RESERVE A SEAT |
| 07-11 Jun 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 18-22 Oct 2027 | London - UK | $5,950 | RESERVE A SEAT |
| 27-31 Dec 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Training Course Overview
Essential People Skills for Team Leaders, Line Managers and Supervisors Training Course focuses on developing the interpersonal capabilities required for effective people management in modern workplaces. While technical knowledge supports daily operations, leadership effectiveness increasingly depends on communication, emotional intelligence, collaboration, and the ability to manage relationships professionally.
This People Skills Training Course strengthens the core behaviours that enable leaders to interact confidently with individuals and teams. Participants gain insight into how attitudes, emotions, and communication styles influence motivation, cooperation, and overall performance. The course explores practical people-management challenges, including handling difficult conversations, managing diverse personalities, resolving conflict objectively, and sustaining engagement during periods of pressure or change.
By enhancing essential people skills, this training course supports team leaders and supervisors in building trust, improving accountability, and fostering a positive work environment. These capabilities contribute to consistent performance, stronger collaboration, and long-term organisational effectiveness across teams and departments.
Training Course Objectives
People skills development for team leaders is at the core of this training course, enabling participants to manage people with clarity, confidence, and professionalism. The course equips learners with practical approaches they can apply immediately in their leadership roles.
By the end of this training course, participants will be able to:
- Communicate clearly and confidently with individuals and teams
- Apply active listening techniques to strengthen understanding and trust
- Use emotional intelligence to manage reactions and behaviour effectively
- Handle difficult conversations with professionalism and control
- Resolve workplace conflict constructively and objectively
- Deliver constructive feedback that supports performance improvement
- Motivate and engage team members using practical leadership methods
- Delegate responsibilities effectively while building accountability
- Coach team members to support continuous development
- Improve decision-making by balancing people needs and operational goals
Designed for
This Essential People Skills Training Course is designed for professionals responsible for leading, managing, or supervising others across a variety of working environments. It is especially valuable for those seeking to strengthen communication, collaboration, and people-management effectiveness.
This training course will greatly benefit:
- Team Leaders
- Line Managers
- Supervisors
- Department Heads
- Project Managers
- Customer Service Managers
- Office Managers
- New leaders transitioning into management roles
- Leaders seeking to update or refresh their people-management knowledge
Learning Methods
This People Skills Training Course uses a practical and interactive learning approach to ensure strong engagement and effective workplace application. Instructor-led sessions introduce essential people-management concepts and leadership behaviours in a structured and accessible manner.
Learning is reinforced through interactive discussions, role plays, and scenario-based exercises that reflect real challenges faced by team leaders and supervisors. Case studies demonstrate effective communication, conflict resolution, motivation, and decision-making techniques in practical contexts. Guided self-assessment activities encourage participants to reflect on their own leadership styles and interpersonal behaviours.
Hands-on practice allows participants to develop confidence in delivering feedback, delegating tasks, coaching team members, and managing difficult conversations. This approach ensures participants leave the training course with practical tools, enhanced self-awareness, and the ability to apply essential people skills immediately.
The Course Outline
- The Power of Active Listening
- Clear and Transparent Communication
- Non-Verbal Communication
- Emotional Intelligence (EQ)
- Self-Awareness and Self-Regulation
- Empathy in Leadership
- The Role of Recognition and Reward
- Understanding What Motivates Your Team
- Creating a Positive Work Environment
- Understanding the Purpose, Vision and Mission of your team and company
- Handling Burnout and Stress
- Understanding the Sources of Conflict
- Managing Emotions in Conflict
- Providing Constructive Feedback
- The Art of Active Problem Solving
- Dealing with Resistance and Defensiveness
- The Importance of Delegation
- How to Delegate for Success
- Setting Clear Expectations and Boundaries
- Trusting Your Team and Avoiding Micromanagement
- Building a Culture of Accountability
- Monitoring and Providing Feedback on Delegated Tasks
- Coaching for Performance
- Creating Growth Plans
- Decision-Making Frameworks
- Fostering a Learning Environment
- Evaluating and Adjusting Leadership Approaches
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
Learn More About
this course
How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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