IT Demand Management
in the Modern Environment

Large organizations expend considerable time and effort managing and sustaining their IT resources, particularly when confronted with numerous IT tasks and responsibilities. The more efficiently these resources are managed, the greater the organization's chances of achieving success. This course aims to provide guidance on optimizing IT resource management to effectively support the organization in a cost-effective manner.

Furthermore, this Anderson training course will assist organizations in accurately anticipating service demand while maintaining flexibility. It will also explore optimal models for interpreting business activities related to services, aligning with international frameworks.

By the end of this Anderson training course, you will be able to:

• Define Service Design in Planning and Optimization and Lifecycle Context
• Understand Availability Management
• Define IT Service Continuity Management
• Implement Information Security Management as part of the overall Corporate Governance Framework
• Define Planning, Protection and Optimization Roles and Responsibilities
• Appreciate Technology and Implementation Considerations

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

• Security & IT Operation Manager
• Business Continuity Manager
• Change Management Personnel
• Security Administrators
• Applications Support Staff
• Network Control and Operation Personnel