IT Demand Management
in the Modern Environment

Large organizations expend considerable time and effort managing and sustaining their IT resources, particularly when confronted with numerous IT tasks and responsibilities. The more efficiently these resources are managed, the greater the organization's chances of achieving success. This course aims to provide guidance on optimizing IT resource management to effectively support the organization in a cost-effective manner.

Furthermore, this Anderson training course will assist organizations in accurately anticipating service demand while maintaining flexibility. It will also explore optimal models for interpreting business activities related to services, aligning with international frameworks.

By the end of this Anderson training course, you will be able to:

• Define Service Design in Planning and Optimization and Lifecycle Context
• Understand Availability Management
• Define IT Service Continuity Management
• Implement Information Security Management as part of the overall Corporate Governance Framework
• Define Planning, Protection and Optimization Roles and Responsibilities
• Appreciate Technology and Implementation Considerations

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

• Security & IT Operation Manager
• Business Continuity Manager
• Change Management Personnel
• Security Administrators
• Applications Support Staff
• Network Control and Operation Personnel

To enhance learning we utilize proven adult learning technology and methods that will result in maximum retention and application.  This includes presentations, discussion, practical activities, videos, team practice exercises and case studies.

• An Overview of Planning and Opsonisation Management
• The Value of Capacity Management and Optimisation to the Business
• The role of Service Design Optimisation
• Key Service Design and Optimisation Principles
• Summary and Case Study

• An Overview of Capacity Management
• Capacity Management Principles and Best Practice Techniques
• Business Process Engineering for End to End Process Flow
• Design Components, Strategies and Operational Activities
• Benefits and Business Management Value
• Summary and Case Study

• An Overview of Availability Management
• Availability Management Principles, Analytics and Best Practice Techniques
• Design Components, Strategies and Operational Activities
• Benefits and Business Management Value
• Summary and Case Study

• An Overview of IT Service Continuity
• IT Service Continuity Management Principles, Strategies and Best Practice Techniques
• Measurement Models and Matrices
• Information Security Management for Principles of Demand Management
• Information Security Strategy and Best Practice Techniques
• Summary and Case Study

• Detailed Analytical Review of Demand Management Principles
• How to effectively plan the entire process
• Stages to successful implementation.
• Organisational Roles and Responsibilities
• Commercial and Governance considerations
• Summary and Case Study
• Continual Process Improvement
• The Future Trends in IT Quality Management

Anderson Certificate of Completion will be provided to delegates who attend and complete the course