Operational Excellence in Project Management & Business Innovation using Generative AI and ChatGPT

An Intensive 10-day Training Course

Operational Excellence in Project Management
& Business Innovation using Generative AI and ChatGPT

Achieving Organisational Strategy &
Revolutionizing Workflows, Customer Engagement, and Strategic Growth with AI

UPCOMING SESSIONS

Classroom sessions
DateVenueFee
15-26 Dec 2025London - UK$11,900RESERVE A SEAT

Training Course Overview

This Project Management & Business Innovation Training course is designed to help professionals navigate today’s rapidly evolving work environment by combining project management best practices with the transformative potential of generative AI. As organizations adjust to new operational models and heightened uncertainty, achieving consistent project outcomes and driving innovation are more challenging than ever. This course offers a powerful framework to overcome these challenges through structured project planning, stakeholder engagement, and agile thinking—all enhanced by the intelligent use of tools like ChatGPT.

Participants will explore how AI technologies can streamline project tasks, improve collaboration, and enhance decision-making processes. From automating repetitive workflows to generating marketing content and analyzing data trends, the course demonstrates how generative AI can support operational excellence and spark business innovation. It also examines critical ethical considerations, helping participants adopt AI responsibly and sustainably. This is not only a training in project execution—it’s a strategic development opportunity for professionals ready to lead in a tech-enabled business landscape.

MODULES

This training course is split into two modules:

MODULE I - Operational Excellence in Project Management During and After Crisis

MODULE II - Business Innovation through Generative AI and ChatGPT

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

Training Course Objectives

This Project Management & Business Innovation Course enables participants to lead efficient, future-ready projects while integrating AI tools like ChatGPT to fuel innovation and drive measurable business results.

  • Understand project lifecycle phases and initiate projects with clarity
  • Apply effective tools and techniques for project planning and risk management
  • Inspire and influence team members to meet project deliverables
  • Improve team productivity through structured leadership and collaboration
  • Manage conflict through negotiation and transparent communication
  • Communicate progress and value to stakeholders effectively
  • Gain practical knowledge of ChatGPT and generative AI technologies
  • Identify business functions where AI can enhance productivity and innovation
  • Deploy AI-powered strategies for customer engagement, marketing, and content creation
  • Address ethical, privacy, and operational risks in AI implementation

Designed for

This Project Management & Business Innovation Training course is ideal for professionals responsible for driving project outcomes, process optimization, and business innovation through AI technologies. It is especially valuable for cross-functional teams navigating digital transformation.

  • Project Managers, Team Leaders, and PMO Staff
  • Technical Leads and Workstream Coordinators
  • Business Managers and Functional Leaders
  • Project Sponsors and Innovation Champions
  • Product Managers and Marketing Professionals
  • IT and Data Analysts exploring AI applications
  • Entrepreneurs and Start-up Founders adopting AI solutions
  • Customer Experience and Digital Transformation Specialists

Learning Methods

This Project Management & Business Innovation Course is delivered through an engaging mix of lecture-led instruction, group discussions, and practical exercises. Real-world examples of AI implementation in project and business environments will be analyzed. Participants will collaborate in case studies and scenario planning to practice integrating generative AI into workflows, manage stakeholder expectations, and develop ethical AI strategies tailored to their organizations.

The Course Outline

Module 1: Operational Excellence in Project Management During and After Crisis
Day One: – Understanding the Starting Point
  • Organisation Vision, Mission & Strategy
  • What is a pandemic? What is a project? What is project management?
  • Project roles and stakeholders
  • How are projects selected?
  • Project start up: Initiation and understanding the project mission
Day Two: - The Project Manager’s Role, Responsibilities and Team
  • Selection of the Project Manager
  • Project team building and empowerment
  • Delegating with confidence
  • Safe communication with the project team
  • Safe project team leadership
  • Conflict handling
Day Three: - Project Planning and Scheduling
  • What is project planning?
  • What work has to be done?
  • In what order will the work be done?
  • How long will work take?
  • Who do we want to undertake the work, including acceleration techniques?
  • What tools can we use to communicate our plans?
Day Four: - Risk Management and Baselining
  • How much will the project cost?
  • Risk Management processes, tools and techniques
  • Designing the monitoring and control system using S curves
  • Introducing a change control system
  • Audits and other types of meetings
  • Baselining
Day Five: - Monitoring and Control, Evaluation, Reporting, Closure & Hand-over
  • The monitoring and control processes - overview
  • Understanding Earned Value Management to monitor projects
  • Reviewing what has been achieved and reporting progress
  • Project hand-over to operations
  • Has my project been a success?
  • Lessons learned
Module 2: Business Innovation through Generative AI and ChatGPT
Day Six: Introduction to Generative AI and ChatGPT
  • Overview of generative AI and its evolution
  • Understanding ChatGPT: Key features, capabilities, and applications
  • Real-world case studies of AI-driven business innovation
  • Hands-on session: Exploring ChatGPT in business scenarios
Day Seven: Generative AI in Business Operations
  • Enhancing productivity with AI: Workflow automation and task optimization
  • Leveraging AI for data analysis and decision-making
  • AI tools for internal and external communication
  • Workshop: Designing AI workflows for operational efficiency
Day Eight: Driving Customer Engagement and Experience with AI
  • Personalization and customer insights through generative AI
  • Chatbots and virtual assistants for customer service excellence
  • Building brand loyalty with AI-driven marketing strategies
  • Group activity: Creating customer-centric AI solutions
Day Nine: AI-Powered Innovation and Product Development
  • Generative AI for ideation and prototyping
  • Content creation: AI in marketing, design, and storytelling
  • Exploring new business models enabled by AI
  • Hands-on exercise: Developing an AI-driven product concept
Day Ten: Ethics, Risks, and Future Trends in AI
  • Addressing ethical challenges: Bias, transparency, and accountability
  • Managing risks: Data privacy, security, and compliance
  • Emerging trends in generative AI and their implications for businesses
  • Final project: Presenting an AI innovation plan for a business scenario

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course

In Association With

Aztech
Copex
Coventry
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    The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.

    Where are your training courses held?

    Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.

    Can I request customized corporate training?

    Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.

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