Operational Excellence in Project Management
& Business Innovation using Generative AI and ChatGPT

As we enter a new chapter following a global crisis, the way we work—our habits, cultures, and thought patterns—has undergone a profound transformation. These changes have brought new challenges, including greater uncertainty in estimating timeframes, costs, and productivity levels. Whether teams are operating under revised on-site protocols or working remotely, the focus for stakeholders remains the same: advancing projects while ensuring safety and performance.

The Operational Excellence in Project Management & Business Innovation using Generative AI and ChatGPT training course is designed to meet these challenges head-on. It emphasizes the critical role of robust processes, effective tools, and proven techniques—while showing how to adapt them for today’s dynamic work environment. The course equips participants with practical strategies to stay on track and reach project milestones with confidence.

In addition, attendees will explore how ChatGPT and generative AI can simplify workflows, handle repetitive tasks, and support creative problem-solving. The program also addresses key ethical considerations and risks, preparing participants to use AI technologies thoughtfully and responsibly. By the end of the course, learners will not only understand the power of generative AI but also be ready to lead meaningful innovation in their organizations.

This training course is split into two modules:

MODULE I - Operational Excellence in Project Management During and After Crisis

MODULE II - Business Innovation through Generative AI and ChatGPT

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

By attending this training course, participants will be able to:

• Understand how projects get started
• Learn the processes, tools and techniques of project planning with a risk management focus
• Influence people to deliver what they promise
• Understand your team members and enable teams to be highly productive
• Work towards win-win negotiations in overcoming conflict
• Communicate progress and success to stakeholders
• Understand the principles and capabilities of ChatGPT and generative AI
• Identify potential business areas where generative AI can drive innovation
• Implement AI-driven strategies for improving customer engagement and operational efficiency
• Utilize AI tools for content creation, marketing, and product development
• Mitigate risks and address ethical considerations associated with generative AI

This training course is suitable to a wide range of professionals, but will greatly benefit:

• Project Managers / Team Leaders
• Project Technical / Workstream Leaders
• PMO staff
• Project Sponsors / Owners
• Business Functional Management or personnel
• Business leaders and executives looking to integrate AI into their innovation strategies
• Marketing and customer experience professionals seeking to enhance engagement through AI
• Product managers aiming to incorporate AI-driven solutions into product design
• IT professionals and data analysts exploring generative AI tools for business processes
• Entrepreneurs interested in leveraging AI to develop cutting-edge business models