Training Course Overview
In an increasingly demanding workplace, the ability to build and maintain workplace relationships and confront situations assertively and openly is essential to ensure minimum stress and maximum performance. Professional women work to refine their skills of emotional intelligence, empathy and non-verbal communication. The secret of successful women is their ability to use these skills in a range of challenging situations. This comprehensive and innovative 5-day Anderson training course will help delegates to build on their existing skill base and enhance the way they work with others and deal effectively and efficiently with circumstances that others might find too overwhelming.
Training Course Objectives
By attending this Anderson training course, delegates will be able to:
- Explain the psychological framework of good working relationships
- Understand the way personalities react differently to situations
- Analyse the origins of inappropriate behaviour and poor performance
- Vary their social style in a range of situations
- Apply their communication skills to facilitate teamwork and cooperation
Designed For
This Anderson training course is suitable to a wide range of women professionals but will greatly benefit:
- Senior managers, especially those who are newly promoted
- Line managers and supervisors
- HR generalists & Business Partners
- HR specialists
- Personal Assistants
Training Course Outline
Amongst a wide range of valuable topics, the following will be prioritised:
- Understanding the importance of ‘people’ skills and how they affect the job
- Emotional intelligence and empathy
- Nonverbal communication
- Questioning and listening skills
- What is mediation
- Coming to agreement
- The process of negotiating
- The essential interpersonal skills
- Using key skills to resolve and defuse situations
- Dealing effectively with different personalities
