Mastering Communication,
Coordination & Leadership

**Mastering Communication for Team Success, Efficiency, and Leadership**

Effective communication is crucial for successful teamwork, work efficiency, and innovative leadership. In a competitive marketplace, the ability to collaborate well with others drives organizational growth and success, while poor communication often leads to conflicts in the modern workplace.

This highly interactive Anderson training course explores the psychology behind clear communication, high-performance teams, and principled leadership. Through engaging discussions, group exercises, and video techniques, this dynamic and challenging course provides a detailed examination of workplace communication issues and offers practical solutions for your own workplace challenges.

By attending this Anderson training course, delegates will be able to:

• Enrich your communication and behavioural skills, utilizing them both personally and professionally
• Understand an use the essential skills necessary to become an effective coordinator
• Develop and enhance your leadership skills
• Create a greater understanding of your own strengths and challenges and how they impact on others
• Develop your influencing and motivational skills

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

• Those taking the first steps into a career in management
• Anyone who wishes to improve the relationship and communication skills
• Team leaders
• HR professionals
• Team Leaders interested in further developing their management skills
• Managers/Heads from a variety of departments who, as part of their role, need to perfect crystal clear communication models
• Senior staff members who wish to enhance their career progression
• Pitch and negotiation professionals
• Internal and external consultants who are client facing
• Professionals within more analytical roles who need to influence others in a positive way

• Self-awareness: understanding your strengths and challenges
• Psychometrics: the art of personal profiling
• Leadership style: how do you work with your team?
• Assessing your abilities as a coordinator
• Discovering your preferred team role
• Your own communication style in dealing with others

• The four C’s model of communication
• Connecting: Gaining rapport and building credibility
• Consulting: Effective questioning and listening skills
• Ways to be more convincing and overcoming conflict
• Negotiating agreement and getting a win-win

• Dealing with distractions: understanding the value of your time
• Prioritisation or procrastination: how to master both
• Setting and communicating goals
• Working together to achieve your goals: the secrets of great team working
• Essentials of project management for managers
• Coordination activities in the digital age; tools and techniques

• Building agreement through the skills of influence
• How to present your ideas, plans and projects well
• Delivering you message clearly, confidently and with impact
• How to manage a meeting of your team or stakeholders
• Using online tools and techniques for real-time communication

• Creating a communication plan for team and staff
• The rules of written communication
• Using feedback and coaching to drive performance
• Case study: communicating, coordinating and leading in practice
• Personal action planning

Anderson Certificate of Completion will be provided to delegates who attend and complete the course.