Course Schedules

Classroom 6 Sessions
Online / Live
Live

No dates scheduled

Course Modules

This training course is split into the following modules:

Our 10-day training courses consist of 2 modules that can be booked as a complete 10-day program or as individual 5-day courses.

Introduction

Effective communication is paramount for fostering a highly efficient and productive organization, enabling the establishment of rapport and trust, openness, and meaningful relationships. Our interactive Anderson training course delves into established management processes, procedures, and methodologies utilized to cultivate cohesive and productive units while forging strong working relationships. Participants will explore various aspects, including behavior, communication, leadership styles, problem identification, solution generation, evaluation of creative techniques, and the promotion of outcome-oriented thinking. Among these, decision-making and problem-solving emerge as the most crucial managerial and leadership activities. Making timely, well-considered, and informed decisions is pivotal in steering your team and organization toward well-deserved success.

What are the Goals?

By attending this Anderson training course, you should achieve these goals:

  • Determine pragmatic methods for effective communication
  • Appreciate the impact of personality on creativity, decision making & problem solving process
  • Develop strategies for creating a positive work environment
  • Recognise differing behavioural styles & learn to adapt to build lasting rapport
  • Understand your key roles in encouraging & developing your staff thru the power of personal motivation & effective communication

Who is this Training Course for?

This Anderson training course is intended to take those who supervise other people and processes and give them pure communication and leadership skills to enable them to have the capacity to both lead and manage people. 'Good Communication and Leadership skills has always been the best and essential tool in driving a bigger workforce'. For example:

  • Individuals with leadership potential
  • Individuals being developed for promotion
  • Professionals who need to communicate effectively to fulfill their role
  • Individuals who can disseminate newly learned skills within the workplace
  • Professionals who problem solve and require strong decision making skills

Course Content

MODULE I

Advanced Certificate in Communication Skills

Day 1
Day One: How to Build Lasting Rapport
  • The art of building lasting rapport
  • How to identify behavioural traits and react to them
  • How to modify your own behaviour to match other’s
  • Sharpen your senses to the signals others are sending you
  • Connect with colleagues and clients at a level that creates deeper trust and commitment
  • Read body language in order to understand how others are thinking and responding to you
Day 2
Day Two: Self-Awareness: How to Gain a Greater Understanding of Yourself
  • Key concepts of NLP and Emotional Intelligence
  • Connecting your feelings for greater self-awareness
  • Eliciting emotions
  • Noticing your unconscious messages and following your intuitions
  • Self-talk and what it means
  • Internal and external referencing
Day 3
Day Three: Crystal Clear Communication
  • Powerful listening and questioning techniques
  • Thinking and language patterns
  • Sub-modalities
  • Perceptual positions
  • Climates of trust
  • Well-formed outcomes
Day 4
Day Four: Empathy: The Ability to Understand Situations from Another’s Perspective
  • Review how to sharpen your senses to the signals others are sending you
  • Communicating first impressions - the secrets of body language
  • How we communicate
  • Filters to communication
  • Learning Styles
  • Modelling: how others do things
Day 5
Day Five: Motivation: How to Get the Most from Yourself and Other
  • Logical levels of change
  • The importance of values in motivation
  • Eliciting values for yourself and your organisation
  • Setting goals that motivate
  • Creating a positive future for your organisation
  • Testing your well-formed outcomes
MODULE II

Advanced Problem Solving & Decision Making

Day 6
Decision Making and Problem Solving – Symbiotic Partners
  • Leadership and the dynamics of decision making
  • 21st century Leadership - “decision architects” of future performance
  • Impacting variables: values, bias and hubris in seeking ethical solutions
  • Personality Type and cognitive preferences in decision making
  • Psychometric assessment on your problem-solving preferences
  • “Collective wisdom” a structured process for grounded solutions
Day 7
Applying Structured Techniques to Organisational Issues
  • How well do I solve problems? outcomes and personal cognitive strengths
  • Using the “whole brain” to make rational, informed and balanced decisions
  • Flexibility on leadership and thinking; opening the mind to new ideas
  • A structured model for problem solving; balancing logic and emotional responses
  • Unexpected events that destroy equilibrium; the unpredictable factor
  • Dynamic Tension, Decision Making, Newton’s Laws and the Management of Change
Day 8
The Quest for Continuous Improvement – A Journey not a Destination
  • Encouraging creative problem solving for continuous improvement
  • Appreciative Enquiry and a focus on positive dialogues
  • Solution Focus methodology: a transformational tool for business dialogues
  • Diagnostic tools for identifying and addressing organisational issues
  • TRIZ: Applying techniques to innovate and improve process and product
  • Capturing the creative capacity of the millennial generation
Day 9
Building Creative Capability in Self, Others and the Wider Organisation
  • “How creative am I”? Challenging self-imposed assumptions
  • Beware the creative introvert: the “ENIGMA” of the quiet, awkward individual
  • Where do good ideas come from? “Imagineering”: current examples from technology
  • “Curiosita”: multiple intelligences and lessons from Leonardo da Vinci
  • Fostering and facilitating organisational innovation
  • Building the creative organisation: a menu for good leadership practice
  • Creative leadership dialogues to influence, persuade and align your people
Day 10
The Creative Leader in the Innovative Organisation
  • Leadership style, cognitive processes decision-making outcomes
  • Enhancing Serendipity
  • Ensuring alignment with corporate mission
  • Assessing creativity in your organisation and identifying “roadblocks”
  • Establishing 'innovation champions'; a strategy for promoting innovation and change
  • Designing a personal plan for innovation in the workplace

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
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