Advanced Communication & Problem Solving
Lead, Innovate & Transform
Course Schedules
Course Modules
This training course is split into the following modules:
Our 10-day training courses consist of 2 modules that can be booked as a complete 10-day program or as individual 5-day courses.
Training Course Overview
Effective communication is paramount for fostering a highly efficient and productive organization, enabling the establishment of rapport and trust, openness, and meaningful relationships. Our interactive Anderson training course delves into established management processes, procedures, and methodologies utilized to cultivate cohesive and productive units while forging strong working relationships. Participants will explore various aspects, including behavior, communication, leadership styles, problem identification, solution generation, evaluation of creative techniques, and the promotion of outcome-oriented thinking. Among these, decision-making and problem-solving emerge as the most crucial managerial and leadership activities. Making timely, well-considered, and informed decisions is pivotal in steering your team and organization toward well-deserved success.
Training Course Objectives
By attending this Anderson training course, you should achieve these goals:
- Determine pragmatic methods for effective communication
- Appreciate the impact of personality on creativity, decision making & problem solving process
- Develop strategies for creating a positive work environment
- Recognise differing behavioural styles & learn to adapt to build lasting rapport
- Understand your key roles in encouraging & developing your staff thru the power of personal motivation & effective communication
Designed for
This Anderson training course is intended to take those who supervise other people and processes and give them pure communication and leadership skills to enable them to have the capacity to both lead and manage people. 'Good Communication and Leadership skills has always been the best and essential tool in driving a bigger workforce'. For example:
- Individuals with leadership potential
- Individuals being developed for promotion
- Professionals who need to communicate effectively to fulfill their role
- Individuals who can disseminate newly learned skills within the workplace
- Professionals who problem solve and require strong decision making skills
Course Content
Advanced Certificate in Communication Skills
Day One: How to Build Lasting Rapport
- The art of building lasting rapport
- How to identify behavioural traits and react to them
- How to modify your own behaviour to match other’s
- Sharpen your senses to the signals others are sending you
- Connect with colleagues and clients at a level that creates deeper trust and commitment
- Read body language in order to understand how others are thinking and responding to you
Day Two: Self-Awareness: How to Gain a Greater Understanding of Yourself
- Key concepts of NLP and Emotional Intelligence
- Connecting your feelings for greater self-awareness
- Eliciting emotions
- Noticing your unconscious messages and following your intuitions
- Self-talk and what it means
- Internal and external referencing
Day Three: Crystal Clear Communication
- Powerful listening and questioning techniques
- Thinking and language patterns
- Sub-modalities
- Perceptual positions
- Climates of trust
- Well-formed outcomes
Day Four: Empathy: The Ability to Understand Situations from Another’s Perspective
- Review how to sharpen your senses to the signals others are sending you
- Communicating first impressions - the secrets of body language
- How we communicate
- Filters to communication
- Learning Styles
- Modelling: how others do things
Day Five: Motivation: How to Get the Most from Yourself and Other
- Logical levels of change
- The importance of values in motivation
- Eliciting values for yourself and your organisation
- Setting goals that motivate
- Creating a positive future for your organisation
- Testing your well-formed outcomes
Advanced Problem Solving & Decision Making
Decision Making and Problem Solving – Symbiotic Partners
- Leadership and the dynamics of decision making
- 21st century Leadership - “decision architects” of future performance
- Impacting variables: values, bias and hubris in seeking ethical solutions
- Personality Type and cognitive preferences in decision making
- Psychometric assessment on your problem-solving preferences
- “Collective wisdom” a structured process for grounded solutions
Applying Structured Techniques to Organisational Issues
- How well do I solve problems? outcomes and personal cognitive strengths
- Using the “whole brain” to make rational, informed and balanced decisions
- Flexibility on leadership and thinking; opening the mind to new ideas
- A structured model for problem solving; balancing logic and emotional responses
- Unexpected events that destroy equilibrium; the unpredictable factor
- Dynamic Tension, Decision Making, Newton’s Laws and the Management of Change
The Quest for Continuous Improvement – A Journey not a Destination
- Encouraging creative problem solving for continuous improvement
- Appreciative Enquiry and a focus on positive dialogues
- Solution Focus methodology: a transformational tool for business dialogues
- Diagnostic tools for identifying and addressing organisational issues
- TRIZ: Applying techniques to innovate and improve process and product
- Capturing the creative capacity of the millennial generation
Building Creative Capability in Self, Others and the Wider Organisation
- “How creative am I”? Challenging self-imposed assumptions
- Beware the creative introvert: the “ENIGMA” of the quiet, awkward individual
- Where do good ideas come from? “Imagineering”: current examples from technology
- “Curiosita”: multiple intelligences and lessons from Leonardo da Vinci
- Fostering and facilitating organisational innovation
- Building the creative organisation: a menu for good leadership practice
- Creative leadership dialogues to influence, persuade and align your people
The Creative Leader in the Innovative Organisation
- Leadership style, cognitive processes decision-making outcomes
- Enhancing Serendipity
- Ensuring alignment with corporate mission
- Assessing creativity in your organisation and identifying “roadblocks”
- Establishing 'innovation champions'; a strategy for promoting innovation and change
- Designing a personal plan for innovation in the workplace
The Certificate
- Anderson Certificate of Completion for delegates who attend and complete the training course
In Partnership With
Learn more about this course
Yes. The Advanced Communication & Problem Solving training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.
No. The Advanced Communication & Problem Solving training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation
The Advanced Communication & Problem Solving training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.
The Advanced Communication & Problem Solving training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.
If you would like additional information about the Advanced Communication & Problem Solving training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.
- Phone / WhatsApp: +971 56 431 1661
- Email: [email protected]
- Website: anderson.ae
Participants attending the Advanced Communication & Problem Solving training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.
The Advanced Communication & Problem Solving training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.
Yes. Participants who successfully complete the Advanced Communication & Problem Solving training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.
Still Have Questions?
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