Mastering Fact-Finding
and Investigation

Would any organisation want a reputation for prejudice and not dealing with allegations seriously? The role of independent investigator is one which any organisation considers essential for the maintenance of good working relationships. The existence of independent investigators ensures that allegations of inappropriate behaviour, misconduct, poor performance and grievance can be fairly and transparently investigated without suggestions of intimidation, ‘closing ranks’ or possible bias. Delegates will have the opportunity to explore the key stages of the process and practice the skills and approach required. Ideally, this Anderson training course should be undertaken before conducting investigations, but it can also act as a refresher and confirmation of existing good practice.

By attending this Anderson training course, delegates will be able to:

• Understand the role and function of the independent investigator
• Recognise and acknowledge their personal limitations and reservations and identify tactics to deal with them
• Identify the focus for the investigator
• Appreciate the importance of highlighting impartiality throughout the process
• Recognise some of the common problems and difficult personalities they may have to deal with

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

• Employee Relations Specialists
• Negotiation and Mediation Specialists
• Nominees/ Volunteers for the Role
• Occupational Health Staff
• HR Generalists

Amongst a wide range of valuable topics, the following will be prioritised:

• Situations requiring independent investigation
• Situations where a different approach is required
• Importance of rules, standards and procedures
• Standard Procedures and Guidelines
• Common Problems and Solutions
• Interviewing Techniques
• Building Effective Rapport
• Dealing with Difficult Personalities
• Non-verbal Skills
• Practical Exercises & Role Play