Strategies for Workplace Conflict Management

Conflicts are an inevitable part of the workplace, particularly when employees from diverse backgrounds and work styles come together for a common business goal. These conflicts can arise from miscommunication, personality clashes, or even organizational mismanagement, leading to negative outcomes such as reduced productivity, disengagement, demotivation, work disruptions, absenteeism, project failures, and high turnover rates.

A 2015 survey by the Chartered Institute of Personnel and Development revealed that 40% of UK employees had faced some form of interpersonal conflict at work in the past year, with many of these conflicts occurring between employees and their line managers. Additionally, conflicts often involve interactions with senior staff members.

Understanding how to identify, assess, and resolve conflicts effectively is a crucial leadership skill. This Strategies for Workplace Conflict Management training course offers you the tools and processes to manage workplace conflict and foster a harmonious and inclusive work environment through global benchmarks and best practices.

By attending this Anderson Strategies for Workplace Conflict Management training course, delegates will be able to:

• Manage conflict situations proactively
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
• Identify and explore practical, easy-to-implement strategies to support a more harmonious and balanced workplace
• Develop a positive and inclusive workplace culture
• Develop a sustainable Action plan to ensure continued success