An Intensive 5-day Training Course
Strategies for Workplace Conflict Management
Practical and Effective Framework for Managing Workplace Conflict
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 17-21 Nov 2025 | Kuala Lumpur - Malaysia | $5,950 | RESERVE A SEAT |
| 19-23 Jan 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 30 Mar-03 Apr 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 20-24 Jul 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 14-18 Sep 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 16-20 Nov 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Training Course Overview
Conflicts are an inevitable part of the workplace, particularly when employees from diverse backgrounds and work styles come together for a common business goal. These conflicts can arise from miscommunication, personality clashes, or even organizational mismanagement, leading to negative outcomes such as reduced productivity, disengagement, demotivation, work disruptions, absenteeism, project failures, and high turnover rates.
A 2015 survey by the Chartered Institute of Personnel and Development revealed that 40% of UK employees had faced some form of interpersonal conflict at work in the past year, with many of these conflicts occurring between employees and their line managers. Additionally, conflicts often involve interactions with senior staff members.
Understanding how to identify, assess, and resolve conflicts effectively is a crucial leadership skill. This Strategies for Workplace Conflict Management training course offers you the tools and processes to manage workplace conflict and foster a harmonious and inclusive work environment through global benchmarks and best practices.
Training Course Objectives
By attending this Anderson Strategies for Workplace Conflict Management training course, delegates will be able to:
- Manage conflict situations proactively
- Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
- Identify and explore practical, easy-to-implement strategies to support a more harmonious and balanced workplace
- Develop a positive and inclusive workplace culture
- Develop a sustainable Action plan to ensure continued success
Designed for
This Anderson Strategies for Workplace Conflict Management course is suitable to a wide range of professionals but will greatly benefit:
- Managers, Supervisors, and Team leaders
- Members of Work and project teams
- Human Resource Directors
- Human Resource Employee Relations Professionals
- Business Owners
- Any other individual who strives to manage conflict in the workplace
The Course Outline
- Causes of conflict at work
- Stages of conflict escalation
- The Business Case for a Harmonious and inclusive workplace culture
- Assessing Organizational Gaps in meeting goals
- Costs and Challenges of Workplace Conflict
- The basis for collaborative work relationships is superior communication
- Understanding others’ perceptions and expectations
- Identifying passive, aggressive and assertive behavior
- Creating shared aims and vision via SMART goals
- Identifying personal communication preferences
- Managing difficult situations
- Maintaining a confident state of mind
- Structuring and controlling the conversation
- Defining the Strategy
- The Key Steps
- Identify the cause of the conflict
- Identify the stakes for both parties
- Assess the current handling of the situation
- Create an environment for conflict resolution
- Developing the key conflict management strategy
- Be focused on the desired outcome
- Resolving Conflict in a Diverse Workforce
- Techniques for defusing arguments
- Giving effective constructive criticism and feedback
- Organizational Culture and Context
- The 4 steps to create a Positive Workplace
- Aspects of Organizational Frameworks – Policies, Individual and Managerial
- Individual Attitudes/Behaviors
- Managerial Skills and Practices
- Inclusive Mentoring and Coaching
- Key Policies and Procedures
- What’s Next? Sustaining the Positive Workplace Culture
- A Checklist for Sustainability
- Measurements and Monitoring
- Action Planning for Results
Accreditation
The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
- The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected on the Certificate of Completion
In Association With
Learn More About
this course
How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
RELATED COURSES
