Course Schedules

Classroom 6 Sessions
Online / Live
Live

Training Course Overview

Managing Employee Performance, Behaviour and Attitudes Training Course addresses one of the most complex challenges in today’s workplace—effectively managing people. Employee behaviour, workplace attitudes, and performance levels can significantly influence organisational success, yet many leaders and supervisors struggle to manage these areas confidently and consistently.

This practical Employee Performance Management course provides the essential skills needed to handle people issues professionally and constructively. Participants will explore performance improvement planning, emotional intelligence, feedback techniques, and talent management strategies that strengthen workplace relationships and productivity.

The course focuses on equipping managers with structured approaches to managing employee performance, addressing behavioural challenges, and improving workplace attitudes. By developing stronger communication skills and understanding group dynamics, delegates will be better prepared to lead teams, resolve difficulties, and create a positive and performance-driven work environment.

Training Course Objectives

Managing Employee Performance, Behaviour and Attitudes equips participants with practical tools to manage performance challenges and workplace behaviour effectively. This Employee Performance Management training course strengthens leadership capability in handling people issues with confidence and professionalism.

By attending this training course, delegates will be able to:

  • Identify and explain the key competencies of Emotional Intelligence (EI)
  • Recognise examples of performance decline and apply appropriate interventions
  • Differentiate clearly between talent management and succession planning
  • Develop a business case for effective performance appraisal systems
  • Evaluate the fundamentals of group dynamics and their impact on team performance

Designed for

Managing Employee Performance, Behaviour and Attitudes Training Course is suitable for professionals across all sectors who are responsible for managing people and workplace performance. It is particularly valuable for those seeking to improve their people management skills and address employee behaviour challenges constructively.

This training course will benefit:

  • Leaders, managers, and supervisors aiming to enhance people management capability
  • HR personnel, including HR Business Partners
  • Supervisors, middle managers, and department heads
  • Learning and Development professionals
  • Staff interested in strengthening their skills in managing performance and workplace behaviour

Learning Methods

This Managing Employee Performance, Behaviour and Attitudes course uses an interactive and practical approach to develop real-world people management skills. Participants engage in structured discussions, guided exercises, and scenario-based learning focused on workplace performance and behaviour management.

The course incorporates self-assessment tools such as the Johari Window and personality style exploration to deepen self-awareness and understanding of others. Role-play activities and simulated performance interviews allow delegates to practice communication techniques, feedback delivery, and performance improvement planning.

Group discussions explore emotional intelligence, behavioural reinforcement theory, and managing difficult individuals in professional settings. Participants will also examine performance appraisal structures, multicultural considerations, and strategies for handling aggression and conflict. The course concludes with personal action planning to support sustainable improvement in managing employee performance and workplace attitudes.

Course Content

Day 1

Understanding Yourself and Others

  • Exploring human psychology
  • Your Johari window
  • How are attitudes formed?
  • Your personality style explored
  • Understanding Emotional Intelligence (EI)
Day 2

Performance Improvement Planning (PIP)

  • Introduction to performance management of people
  • Understanding performance decline and the factors affecting performance
  • Work performance interviewing
  • Communication skills for the performance interview
  • Managing good performance – behavioural reinforcement theory
Day 3

Driving Performance through Talent Management

  • Talent management – explored
  • Employee resourcing: best practices
  • Introducing basics of manpower planning
  • Flexibility and introducing the ‘flexible firm’
  • Differentiating succession management & talent management
Day 4

Giving Feedback and Making Appraisal Work

  • The principles of effective performance appraisal
  • Performance management in a multi-cultural setting
  • How to deal with common mistakes and minimise failure
  • How to structure an appraisal meeting - a step-by-step outline
  • Giving feedback with Emotional Intelligence (EI)
Day 5

Dealing with ‘Difficult’ People

  • Providing appropriate career-path planning - supporting development
  • Dealing with difficult people and stakeholders
  • Behaviour styles – passive, aggressive, passive-aggressive & assertive
  • Handling aggression in others
  • Personal Action Planning

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the course
  • The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected on the Certificate of Completion

Accreditation

HRCI Pre-Approved Programmes
The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
FREQUENTLY ASKED QUESTIONS

Learn more about this course

Yes. The Managing Employee Performance, Behaviour and Attitudes training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.

No. The Managing Employee Performance, Behaviour and Attitudes training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation

The Managing Employee Performance, Behaviour and Attitudes training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.

The Managing Employee Performance, Behaviour and Attitudes training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.

If you would like additional information about the Managing Employee Performance, Behaviour and Attitudes training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.

 

Participants attending the Managing Employee Performance, Behaviour and Attitudes training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.

The Managing Employee Performance, Behaviour and Attitudes training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.

Yes. Participants who successfully complete the Managing Employee Performance, Behaviour and Attitudes training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.

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