Day One: Employee Engagement and Business Success
- What is employment engagement?
- The business case for engagement - impacts business success
- Analysis and measurement of engagement
- The impact of front line leadership on engagement, productivity and commitment
- What do engaging leaders actually do?
- What style of leadership does the role demand?
Day Two: “Front Line Leadership” to Capture “Hearts and Minds”
- Self-review & evaluation of front line skills that build engagement
- Personality and management/leadership style - psychometric assessment and review
- Authentic leadership to inspire people to exceed performance expectations
- The shadow of the leader - impact and influence
- Emotional Intelligence and its role in Engagement
- Creating the inspirational vision - the key elements of alignment
Day Three: Aligning Performance to Create Trust & Engagement
- The power of trust
- Collective wisdom to enhance decisions
- Team purpose - Performance Management, KPI’s and MBO’s
- The importance of behaviours - building a team charter
- Performance audits, reviews and implications
- Evaluating potential and performance - Grid for talent management review
Day Four: Harnessing Potential to Create Engagement: Motivation, Commitment and Competence
- Task and Job Allocation - right player right position
- Improving Team Dynamics - positive and negative group behaviours
- Successful Delegation - the achieving results through the efforts of others
- Motivating People - core skills and practical steps
- Enhancing productivity and alignment by balancing positive and negative interactions
- Dealing with Poor Performance - Coaching for team and individual performance issues
Day Five: Creating a Culture of Engagement through Generous “Front Line” Leadership
- Core essential for generous front line leadership
- The front tine leadership challenge - creating a culture of connection
- Action planning against the employee engagement model
- When engagement goes too far - pitfalls of an overdone strength
- Balancing pressure with performance
- Review of week and closure