An Intensive 5-day Training Course
Labour Relations:
Managing in a Unionised Environment
The Importance of Positive Employee Relations
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 08-12 Jun 2026 | Kigali - Rwanda | $5,950 | RESERVE A SEAT |
| 10-14 Aug 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 09-13 Nov 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 15-19 Mar 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 09-13 Aug 2027 | London - UK | $5,950 | RESERVE A SEAT |
| 08-12 Nov 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| Date | Venue | Fee | |
|---|---|---|---|
| 11-15 May 2026 | Online | $3,950 | RESERVE A SEAT |
| 07-11 Sep 2026 | Online | $3,950 | RESERVE A SEAT |
| 25-29 Jan 2027 | Online | $3,950 | RESERVE A SEAT |
| 10-14 May 2027 | Online | $3,950 | RESERVE A SEAT |
| 06-10 Sep 2027 | Online | $3,950 | RESERVE A SEAT |
Training Course Overview
Labour Relations: Managing in a Unionised Environment Training Course equips professionals with the knowledge and confidence to manage effectively within a unionised workforce. In today’s complex employment landscape, positive employee relations are critical to sustaining productivity, trust, and organisational stability.
This practical Labour Relations Course explores the foundations of effective communication, negotiation, and conflict resolution in unionised settings. Participants gain insight into union structures, collective agreements, grievance handling, arbitration, and the broader strategic importance of employee engagement.
The Managing in a Unionised Environment Training Course focuses on building constructive labour-management relationships that balance organisational goals with employee rights. Through applied learning and real-world scenarios, attendees strengthen their ability to prevent disputes, manage performance fairly, and support a collaborative workplace culture grounded in transparency and mutual respect.
Training Course Objectives
Labour Relations: Managing in a Unionised Environment Training Course develops the strategic and practical capabilities required to manage union relationships confidently. Participants will strengthen their understanding of labour relations principles and apply them to foster positive employee relations.
By the end of this Labour Relations Course, participants will be able to:
- Understand the strategic nature and impact of employee relations
- Explain the role of unions and employee representatives in the workplace
- Recognise the importance of employee engagement in unionised environments
- Develop effective performance management practices aligned with collective agreements
- Apply mediation, negotiation, and collective bargaining principles
- Investigate and manage grievances, settlements, and arbitration processes
- Balance organisational policies with negotiated rights and obligations
Designed for
Labour Relations: Managing in a Unionised Environment Training Course is designed for professionals working within or transitioning into unionised workplaces. It is particularly valuable for those responsible for maintaining productive labour-management relationships.
This Managing in a Unionised Environment Course will greatly benefit:
- Managers new to a unionised work environment
- Front-line supervisors and team leaders overseeing unionised employees
- HR supervisors and labour relations leaders supporting skilled trades professionals
- HR specialists responsible for employee relations, negotiation, and mediation
- Professionals involved in grievance handling and performance management
- Leaders seeking to strengthen collaborative workplace culture
Learning Methods
Labour Relations: Managing in a Unionised Environment Training Course uses interactive and practical learning approaches to ensure strong understanding and application. The course combines theory with real-world examples to bridge the gap between labour relations concepts and day-to-day management practice.
Participants will engage in facilitated discussions on collective agreements, rights and obligations, and the dynamics of unionised workplaces. Case studies and scenario-based exercises allow attendees to practise negotiation, grievance handling, and dispute resolution techniques.
Group activities explore performance management, disciplinary procedures, and industrial action responses, helping participants understand the balance between interests, rights, and power. Structured reflection and guided feedback reinforce key principles and support confident application in the workplace.
This engaging approach ensures participants leave prepared to manage effectively, maintain fairness, and build positive employee relations in unionised environments.
The Course Outline
- Why Workplace Relations Matter
- Industrial and Employee Relations – Differences and Similarities
- Features of the Unionised Workplace – What Role Do Unions Play?
- Building Culture in a Unionised Environment
- Defining Acceptable Norms and Mores
- Collective Agreements and Terminology
- Interests – Motivation, Engagement, Trust
- Rights – Establishing Boundaries, Rights and Obligations
- Power – Discipline, Accountability and Boundary Enforcement
- Bargained Rights vs. Residual Rights
- Making and Enforcing Rules
- Organisational Policies and Procedures
- Creating a Performance Based Culture
- Setting Expectations and Performance Standards
- Responsibilities of the Union and Management
- Discipline, Grievances and Investigations
- Coaching and Assistance to Improve Performance
- Managing Absenteeism
- Nature of Conflict
- Types of Industrial Action
- Mediation and Conciliation
- Negotiating
- Management Responses
- Rights to Dismiss and Discipline
- Importance of the Employee Voice
- Joint Consultative Committees
- Employee Representatives
- Forums and Quality Circles
- Partnerships
- Role of Legislation
Accreditation
The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
- The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected on the Certificate of Completion
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- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
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Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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