An Intensive 5-day Training Course
Labour Relations:
Managing in a Unionised Environment
The Importance of Positive Employee Relations
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 10-14 Nov 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 09-13 Feb 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 10-14 Aug 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 09-13 Nov 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| Date | Venue | Fee | |
|---|---|---|---|
| 08-12 Sep 2025 | Online | $3,950 | RESERVE A SEAT |
| 26-30 Jan 2026 | Online | $3,950 | RESERVE A SEAT |
| 11-15 May 2026 | Online | $3,950 | RESERVE A SEAT |
| 07-11 Sep 2026 | Online | $3,950 | RESERVE A SEAT |
Training Course Overview
The Labour Relations Course is designed to help professionals navigate the complexities of employee relations within a unionised workforce. This practical Labour Relations Training Course explores the principles of effective communication, negotiation, and conflict resolution, enabling managers to foster trust-based relationships and maintain workplace harmony. Participants will gain a deep understanding of union structures, collective bargaining, grievance handling, arbitration, and the strategic importance of employee engagement.
Through real-world scenarios and interactive exercises, this Managing in a Unionised Environment Course equips professionals with the tools to address employee concerns fairly, prevent disputes, and support a productive and collaborative work culture. Ideal for HR professionals, front-line supervisors, and managers in unionised settings, the course empowers attendees to manage confidently, uphold fairness, and build resilient labour-management relationships that align with organisational goals.
Training Course Objectives
By attending this Labour Relations training course, delegates will be able to:
- Understand the Strategic Nature of Employee Relations
- The Role of Unions and other Employee Representatives
- Recognise the importance of Employee Engagement
- Develop Performance Management that works
- Understand mediation, bargaining and collective agreements
- How to investigate and handle grievances, settlements, and arbitration
Designed for
This Anderson training course is suitable to a wide range of professionals but will greatly benefit:
- Managers new to a unionised work environment
- Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
- HR supervisors and labour relations leaders overseeing skilled trades professionals
- HR specialists responsible for Employee Relations, Negotiating and Mediating
The Course Outline
- Why Workplace Relations Matter
- Industrial and Employee Relations – Differences and Similarities
- Features of the Unionised Workplace – What Role Do Unions Play?
- Building Culture in a Unionised Environment
- Defining Acceptable Norms and Mores
- Collective Agreements and Terminology
- Interests – Motivation, Engagement, Trust
- Rights – Establishing Boundaries, Rights and Obligations
- Power – Discipline, Accountability and Boundary Enforcement
- Bargained Rights vs. Residual Rights
- Making and Enforcing Rules
- Organisational Policies and Procedures
- Creating a Performance Based Culture
- Setting Expectations and Performance Standards
- Responsibilities of the Union and Management
- Discipline, Grievances and Investigations
- Coaching and Assistance to Improve Performance
- Managing Absenteeism
- Nature of Conflict
- Types of Industrial Action
- Mediation and Conciliation
- Negotiating
- Management Responses
- Rights to Dismiss and Discipline
- Importance of the Employee Voice
- Joint Consultative Committees
- Employee Representatives
- Forums and Quality Circles
- Partnerships
- Role of Legislation
Accreditation
The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
- The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected on the Certificate of Completion
In Association With
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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