An Intensive 5-day Training Course
Employee Counseling, Grievance Handling & Investigation
Strengthening Workplace Harmony, Fairness, and Organizational Integrity
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 10-14 Nov 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 09-13 Feb 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 10-14 Aug 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 09-13 Nov 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| Date | Venue | Fee | |
|---|---|---|---|
| 26-30 Jan 2026 | Online | $3,950 | RESERVE A SEAT |
| 11-15 May 2026 | Online | $3,950 | RESERVE A SEAT |
| 07-11 Sep 2026 | Online | $3,950 | RESERVE A SEAT |
Training Course Overview
The Employee Counseling Training Course provides essential tools and techniques to promote a respectful, transparent, and supportive work environment. Strong employee relations are critical to fostering trust, enhancing productivity, and maintaining workplace harmony. However, even in the most collaborative organizations, issues may arise that require careful handling, structured grievance procedures, and impartial investigations to uphold morale and compliance.
This Employee Grievance Handling Training Course is specifically designed for HR professionals, supervisors, and managers who are responsible for employee well-being and conflict resolution. Participants will explore strategies to build trust, address grievances early, and resolve disputes fairly. The course also offers a structured approach to conducting formal investigations with clarity and professionalism. Through practical case studies, simulations, and interactive tools, attendees will gain the skills needed to manage sensitive situations confidently and uphold organizational integrity.
Training Course Objectives
By the end of this training course, participants will be able to:
- Understand the core principles and strategic role of employee relations
- Develop proactive engagement strategies to reduce conflict and dissatisfaction
- Apply fair grievance handling procedures aligned with legal and ethical practices
- Respond to complaints with sensitivity, consistency, and professionalism
- Conduct structured investigations with clear documentation and fair outcomes
- Use investigative findings to improve employee relations policies and practices
Designed for
This Employee Counseling Training Course and Employee Grievance Handling Training Course is ideal for professionals involved in managing people, resolving conflicts, or handling workplace concerns. It is particularly suited for:
- HR Managers, Business Partners, and HR Officers
- Employee Relations and Industrial Relations Practitioners
- Line Managers, Team Leaders, and Supervisors
- Internal Audit and Compliance Professionals
- Staff responsible for conflict resolution and workplace investigations
Learning Methods
This Employee Grievance Handling Training Course uses a mix of interactive learning techniques, including instructor-led presentations, group discussions, case studies, and role-play exercises. These methods are designed to promote critical thinking, improve practical application, and reinforce key concepts related to employee counseling, grievance handling, and investigative best practices.
The Course Outline
- Defining employee relations: scope and strategic value to the organization
- Psychological contract and factors influencing employee satisfaction
- Common challenges in employee relations: communication gaps, perceived unfairness, cultural issues
- Building blocks of a positive work environment
- Legal and ethical frameworks impacting employee relations
- Developing employee relations strategies and policies
- Communication as a cornerstone of trust: feedback, surveys, engagement initiatives
- The role of managers in fostering open dialogue and addressing concerns early
- Recognizing early warning signs of employee dissatisfaction
- Case study discussions: proactive approaches vs. reactive damage control
- What constitutes a grievance? Types and examples across organizations
- Designing robust grievance procedures: fairness, transparency, and compliance
- Receiving and documenting complaints: dos and don’ts
- Handling informal grievances through coaching and resolution meetings
- Maintaining confidentiality and ensuring non-retaliation
- Deciding when to escalate to a formal investigation
- Investigation planning: terms of reference, scope, timeline
- Interviewing complainants, respondents, and witnesses effectively
- Gathering, analyzing, and preserving evidence
- Ensuring impartiality and avoiding investigator bias
- Writing clear, defensible investigation reports
- Communicating findings and implementing outcomes appropriately
- Following up with employees and closing the grievance respectfully
- Learning from cases: using data and trends to improve workplace practices
- Final workshop: role-plays and a simulated investigation to apply learning
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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