Day One: Human Resource Management
- Introducing Human Resource Management (HRM)
- Main activities, responsibilities and tasks of HRM
- Strategic HRM and HR Administration
- The new models of HRM
- Administration and business support
Day Two: HR Administration and Performance Management
- Measuring and reducing absenteeism
- Introduction to HR databases and computer systems
- Security and confidentiality of employee records
- Performance management in a multi-cultural setting
- Appraisal systems that work
Day Three: Recruitment, Resourcing & Reward
- Pay and reward, compensation and benefits
- Total reward and retention
- The stages of recruitment and selection
- The use and limitations of aptitude tests and psychometrics
- Assessment and development centres
Day Four: Supporting & Empowering Employees
- Orientation for new employees
- Employee diversity & inclusion
- Employee Assistance Programmes (EAP)
- Bullying and harassment
- Conducting exit interviews
Day Five: Effective Training Administration
- Mastering the training cycle
- Critical administrative work in training and development
- What is training needs analysis (TNA)?
- An overview of training evaluation methods
- Personal action planning